Monitoring - We identified a degraded performance in the service, where customers in Europe and North America were facing slowness when processing invoices. The service is restored and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service
Dec 08, 2023 - 15:42 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Dec 08, 2023 - 15:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 08, 2023 - 09:00 UTC
Scheduled - Scheduled maintenance is taking place at HMRC on the Making Tax Digital for VAT & ITSA service.
MTD ITSA - from 09:00 UTC on Friday December 8th to 12:00 UTC on Thursday December 14th, 2023.
MTD VAT - from 09:00 UTC to 17:00 UTC on Saturday December 9th, 2023.
During the maintenance period stated above, users of Making Tax Digital and ITSA Service cannot submit their VAT returns.
We apologise for any inconvenience this may cause.
Thanks. The Sage team.
Dec 8, 2023 09:00 - Dec 14, 2023 12:00 UTC
Update - We continue to investigate the root cause and remediate the issue. We appreciate your patience while we work towards resolving this issue.
Dec 07, 2023 - 18:45 UTC
Update - We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
Dec 06, 2023 - 20:00 UTC
Update - We identified an issue preventing Sage 50 customers in Europe from onboarding into the Sage Network App. All other product functionality is working as expected.
We are currently investigating.
Dec 06, 2023 - 16:32 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Dec 06, 2023 - 16:08 UTC
Monitoring -
The service is available. If the issue reappears and as a workaround, please follow the steps of this LINK.
We will continue working on a permanent fix.
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Le service est disponible. Si le problème réapparaît et comme solution de contournement, Veuillez suivre les étapes de cette fiche: LINK.
Nous continuerons à travailler sur un correctif permanent.
Dec 07, 2023 - 13:02 UTC
Identified - We have identified the cause of the issue and we are working on a fix.
Dec 06, 2023 - 16:59 UTC
Update - We identified an issue in France preventing customers from using the search functionality in the service, following a version update. All other product functionality is performing as expected.
We are currently investigating.
Dec 06, 2023 - 14:25 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Dec 06, 2023 - 14:09 UTC