Monitoring - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Oct 04, 2024 - 12:05 UTC
Update - We identified an issue preventing customers from accessing the Sage Network. The Sage Connect is not loading properly or showing any data. We are currently investigating.
The product/service affected: Sage 50 UK
Oct 04, 2024 - 10:04 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Oct 04, 2024 - 09:36 UTC
Update - We are currently working on an update that will allow us to restore the SFTP connection between Sage People HCM and Sage People Payroll. Once the fix is created we will perform extensive testing before putting it in place.
While we work on restoring the service to full automation, we need to manually complete a step to publish payslips for colleagues to view. To ensure this is done, please contact our Sage People Support Team via the Sage People Community by clicking here: Case Submission . One of our experts will support you with this process.
We appreciate your patience while we restore the SFTP connection and apologise for any inconvenience this may have caused.
Oct 04, 2024 - 08:39 UTC
Identified - We continue to investigate the issue with the SFTP connection between Sage People HCM and Sage People Payroll.
While we work on restoring the service to full automation, we need to manually complete a step to publish payslips for colleagues to view. To ensure this is done, please contact our Sage People Support Team via the Sage People Community by clicking here: Case Submission. One of our experts will support you with this process.
We apologise for any inconvenience this may have caused.
Sep 19, 2024 - 09:13 UTC
Investigating - Due to issues with the recent maintenance on Sage People Payroll, the SFTP connection between Sage People HCM and Sage People Payroll is currently unavailable for customers in the UK. All other product functionality is working as expected.
If you are trying to release your payslips, please contact your local Customer Support team that will be able to help you. To contact them you can raise a case using this link.
We are currently investigating.
Sep 09, 2024 - 09:25 UTC
North America
Degraded Performance
90 days ago
99.94
% uptime
Today
Accounting Data Services
Operational
90 days ago
100.0
% uptime
Today
Application Registry
Operational
90 days ago
100.0
% uptime
Today
Authentication Service
Operational
90 days ago
100.0
% uptime
Today
AutoEntry
Operational
90 days ago
99.96
% uptime
Today
Banking Service
Operational
90 days ago
100.0
% uptime
Today
Brightpearl
Operational
90 days ago
99.86
% uptime
Today
Cloud Services
Operational
90 days ago
99.76
% uptime
Today
Community Hub
Operational
90 days ago
100.0
% uptime
Today
Customer Community
Operational
90 days ago
100.0
% uptime
Today
GoProposal
Operational
90 days ago
100.0
% uptime
Today
ISV Marketplace
Operational
90 days ago
99.98
% uptime
Today
Messaging Service
Operational
90 days ago
100.0
% uptime
Today
My Workforce Analyzer
Operational
90 days ago
100.0
% uptime
Today
PAYA Payment Center
Operational
90 days ago
100.0
% uptime
Today
Payments Acceptance Service
Operational
90 days ago
100.0
% uptime
Today
Payments Out Service
Operational
90 days ago
100.0
% uptime
Today
Payroll Domain Services (CA)
Operational
90 days ago
100.0
% uptime
Today
Payroll Domain Services (US)
Operational
90 days ago
100.0
% uptime
Today
Pegg Bot
Operational
90 days ago
100.0
% uptime
Today
Remote Data Access (RDA) NA
Operational
90 days ago
100.0
% uptime
Today
Routing Service
Operational
90 days ago
100.0
% uptime
Today
Sage.com Websites
?
Operational
90 days ago
100.0
% uptime
Today
Sage 50
Operational
90 days ago
100.0
% uptime
Today
Sage 50 / Sage 100 US Direct Deposit
Operational
90 days ago
100.0
% uptime
Today
Sage 100 Partner Cloud (NA)
Operational
90 days ago
100.0
% uptime
Today
Sage 300 Partner Cloud (NA)
Operational
90 days ago
100.0
% uptime
Today
SBC Accounting Bulk Data Provisioner
Operational
90 days ago
100.0
% uptime
Today
Sage AI AP Automation
Operational
90 days ago
100.0
% uptime
Today
Sage AI Assistant
Operational
90 days ago
100.0
% uptime
Today
Sage AI Document Intelligence
Operational
90 days ago
100.0
% uptime
Today
Sage AI PO matching
Operational
90 days ago
100.0
% uptime
Today
Sage AI SIT
Operational
90 days ago
100.0
% uptime
Today
Sage AI Suggested Response
Operational
90 days ago
100.0
% uptime
Today
Sage AR Automation
Operational
90 days ago
99.97
% uptime
Today
Sage BidMatrix
Operational
90 days ago
99.83
% uptime
Today
Sage Business Cloud Accounting (NA)
Operational
90 days ago
99.93
% uptime
Today
Sage Business Cloud Accounting - Sage Intelligence
Operational
90 days ago
100.0
% uptime
Today
Sage Business Cloud Digital Network
Operational
90 days ago
100.0
% uptime
Today
Sage Business Cloud Financials
Operational
90 days ago
100.0
% uptime
Today
Sage Business Cloud Financials - Sage Intelligence
Operational
90 days ago
100.0
% uptime
Today
Sage Business Cloud Payroll International
Operational
90 days ago
99.99
% uptime
Today
Sage Cloud Enablement
Operational
90 days ago
100.0
% uptime
Today
Sage Cloud Portal
Operational
90 days ago
100.0
% uptime
Today
Sage Connect
Degraded Performance
90 days ago
100.0
% uptime
Today
Sage Construction Management
Operational
90 days ago
99.92
% uptime
Today
Sage Construction Management Mobile
Operational
90 days ago
100.0
% uptime
Today
Sage Construction Management Teamlink Portal
Operational
90 days ago
100.0
% uptime
Today
Sage CRM Community
Operational
90 days ago
100.0
% uptime
Today
Sage Developer Community
Operational
90 days ago
100.0
% uptime
Today
Sage Developer Portal
Operational
90 days ago
100.0
% uptime
Today
Sage Distribution and Manufacturing Operations (SDMO)
Operational