Monitoring - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Oct 04, 2024 - 12:05 UTC
Update - We identified an issue preventing customers from accessing the Sage Network. The Sage Connect is not loading properly or showing any data. We are currently investigating.

The product/service affected:
Sage 50 UK

Oct 04, 2024 - 10:04 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Oct 04, 2024 - 09:36 UTC
Update - We are currently working on an update that will allow us to restore the SFTP connection between Sage People HCM and Sage People Payroll. Once the fix is created we will perform extensive testing before putting it in place.

While we work on restoring the service to full automation, we need to manually complete a step to publish payslips for colleagues to view. To ensure this is done, please contact our Sage People Support Team via the Sage People Community by clicking here:
Case Submission
. One of our experts will support you with this process.

We appreciate your patience while we restore the SFTP connection and apologise for any inconvenience this may have caused.

Oct 04, 2024 - 08:39 UTC
Identified - We continue to investigate the issue with the SFTP connection between Sage People HCM and Sage People Payroll.

While we work on restoring the service to full automation, we need to manually complete a step to publish payslips for colleagues to view. To ensure this is done, please contact our Sage People Support Team via the Sage People Community by clicking here: Case Submission. One of our experts will support you with this process.

We apologise for any inconvenience this may have caused.

Sep 19, 2024 - 09:13 UTC
Investigating - Due to issues with the recent maintenance on Sage People Payroll, the SFTP connection between Sage People HCM and Sage People Payroll is currently unavailable for customers in the UK. All other product functionality is working as expected.

If you are trying to release your payslips, please contact your local Customer Support team that will be able to help you. To contact them you can raise a case using this link.

We are currently investigating.

Sep 09, 2024 - 09:25 UTC
North America Degraded Performance
90 days ago
99.94 % uptime
Today
Accounting Data Services Operational
90 days ago
100.0 % uptime
Today
Application Registry Operational
90 days ago
100.0 % uptime
Today
Authentication Service Operational
90 days ago
100.0 % uptime
Today
AutoEntry Operational
90 days ago
99.96 % uptime
Today
Banking Service Operational
90 days ago
100.0 % uptime
Today
Brightpearl Operational
90 days ago
99.86 % uptime
Today
Cloud Services Operational
90 days ago
99.76 % uptime
Today
Community Hub Operational
90 days ago
100.0 % uptime
Today
Customer Community Operational
90 days ago
100.0 % uptime
Today
GoProposal Operational
90 days ago
100.0 % uptime
Today
ISV Marketplace Operational
90 days ago
99.98 % uptime
Today
Messaging Service Operational
90 days ago
100.0 % uptime
Today
My Workforce Analyzer Operational
90 days ago
100.0 % uptime
Today
PAYA Payment Center Operational
90 days ago
100.0 % uptime
Today
Payments Acceptance Service Operational
90 days ago
100.0 % uptime
Today
Payments Out Service Operational
90 days ago
100.0 % uptime
Today
Payroll Domain Services (CA) Operational
90 days ago
100.0 % uptime
Today
Payroll Domain Services (US) Operational
90 days ago
100.0 % uptime
Today
Pegg Bot Operational
90 days ago
100.0 % uptime
Today
Remote Data Access (RDA) NA Operational
90 days ago
100.0 % uptime
Today
Routing Service Operational
90 days ago
100.0 % uptime
Today
Sage.com Websites ? Operational
90 days ago
100.0 % uptime
Today
Sage 50 Operational
90 days ago
100.0 % uptime
Today
Sage 50 / Sage 100 US Direct Deposit Operational
90 days ago
100.0 % uptime
Today
Sage 100 Partner Cloud (NA) Operational
90 days ago
100.0 % uptime
Today
Sage 300 Partner Cloud (NA) Operational
90 days ago
100.0 % uptime
Today
SBC Accounting Bulk Data Provisioner Operational
90 days ago
100.0 % uptime
Today
Sage AI AP Automation Operational
90 days ago
100.0 % uptime
Today
Sage AI Assistant Operational
90 days ago
100.0 % uptime
Today
Sage AI Document Intelligence Operational
90 days ago
100.0 % uptime
Today
Sage AI PO matching Operational
90 days ago
100.0 % uptime
Today
Sage AI SIT Operational
90 days ago
100.0 % uptime
Today
Sage AI Suggested Response Operational
90 days ago
100.0 % uptime
Today
Sage AR Automation Operational
90 days ago
99.97 % uptime
Today
Sage BidMatrix Operational
90 days ago
99.83 % uptime
Today
Sage Business Cloud Accounting (NA) Operational
90 days ago
99.93 % uptime
Today
Sage Business Cloud Accounting - Sage Intelligence Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Digital Network Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Financials Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Financials - Sage Intelligence Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Payroll International Operational
90 days ago
99.99 % uptime
Today
Sage Cloud Enablement Operational
90 days ago
100.0 % uptime
Today
Sage Cloud Portal Operational
90 days ago
100.0 % uptime
Today
Sage Connect Degraded Performance
90 days ago
100.0 % uptime
Today
Sage Construction Management Operational
90 days ago
99.92 % uptime
Today
Sage Construction Management Mobile Operational
90 days ago
100.0 % uptime
Today
Sage Construction Management Teamlink Portal Operational
90 days ago
100.0 % uptime
Today
Sage CRM Community Operational
90 days ago
100.0 % uptime
Today
Sage Developer Community Operational
90 days ago
100.0 % uptime
Today
Sage Developer Portal Operational
90 days ago
100.0 % uptime
Today
Sage Distribution and Manufacturing Operations (SDMO) Operational
90 days ago
100.0 % uptime
Today
Sage for Accountants Operational
90 days ago
100.0 % uptime
Today
Sage HR Operational
90 days ago
100.0 % uptime
Today
Sage Identity Service Operational