Sage Status

Sage 50 (US) - Partial Outage

Update - We continue to working on a fix for the Sage 50 US Desktop version. In you are experiencing the issue you can apply a workaround with the instructions you can find in the following link.
We appreciate your patience and we will let you know as this issue is resolved.

The issue for Sage 50 Cloud (US) customers is resolved and the service is available and performing as expected.
Nov 13, 2026 - 20:59 UTC

Identified - Sage 50 Cloud (US) Cloud continues to work as expected and we are closely monitoring to prevent an occurrence.

We continue to working on a fix for the Sage 50 US Desktop version. In you are experiencing the issue you can apply a workaround with the instructions you can find in the following link.

We apologize for any inconvenience this might cause.
Nov 12, 2026 - 16:30 UTC

Monitoring - The Sage 50 Cloud (US) service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Nov 12, 2026 - 16:12 UTC

Update - We are continuing to work on a fix for Sage 50 US, both Cloud and Desktop versions.
Nov 12, 2026 - 14:10 UTC

Update - We appreciate your patience and we will let you know as this issue is resolved.
Nov 12, 2026 - 13:00 UTC

Update - We continue to work on the fix for this issue. We appreciate your patience as we work to resolve this issue.
Nov 11, 2026 - 16:57 UTC

Identified - We have identified an issue preventing customers in the US from accessing both the Cloud and Desktop application. We are currently working on a fix for this issue.
Nov 11, 2026 - 14:46 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 11, 2026 - 14:28 UTC

Cloud Services - Major Outage

Monitoring - The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.
Nov 13, 2026 - 18:58 UTC

Update - Third-Party Microsoft continues to investigate the issue on their side.
Nov 13, 2026 - 11:59 UTC

Identified - Due to a global Microsoft issue, customers in France that use CDM (Ciel Donnes Mobiles) are experiencing intermittent issues logging in, and will be eventually logged out.
All other products globally are functioning as normal, however employees of customers that use e-mail to receive the 2FA codes, and have any form of Microsoft email client, will not be able to log in to their Sage products. Password resets and sign up actions will also be affected if customers use any Microsoft email client.
Customers using alternative email providers won't be impacted, as won't be users which sessions haven't expired.

The list of products for which we have received customer reports so far include but it's not limited to:
- Ciel Donnes Mobiles
- Sage Apollo
- SBC Payroll Proffesional Self-Service ZA
- VIP Self-Service
- SBC Payroll ZA
- SBC Accounting ZA
- Sage HR
- Sage.com (specifically customer signups)

Microsoft is currently investigating.
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En raison d'un incident mondial chez Microsoft, les clients en France utilisant CDM (Ciel Données Mobiles) rencontrent des difficultés intermittentes pour se connecter et risquent d'être déconnectés de leur session.
Tous les autres produits fonctionnent normalement à l'échelle mondiale. Toutefois, les utilisateurs qui reçoivent leurs codes d'authentification à deux facteurs (2FA) par e-mail et qui utilisent un service de messagerie Microsoft ne seront pas en mesure de se connecter à leurs produits Sage. Les procédures de réinitialisation de mot de passe ainsi que les inscriptions seront également affectées si les clients utilisent une messagerie Microsoft.
Les clients ayant recours à d'autres fournisseurs de messagerie ne sont pas concernés ; de même, les utilisateurs dont la session est toujours active ne subiront aucune perturbation.

La liste des produits pour lesquels nous avons reçu des signalements de la part de nos clients comprend, sans s'y limiter :
- Ciel Données Mobiles
- Sage Apollo
- Sage.com (plus précisément pour les inscriptions de clients)

Microsoft mène actuellement une enquête.
Nov 13, 2026 - 10:06 UTC

Update - Due to the global Microsoft issue that has been widely communicated, a subset of customers globally who receive their authentication codes via email and have Microsoft email clients will be prevented from accessing their products or services.
Specifically for some customers in France using Ciel Données Mobiles (FR), they will experience intermittent connection issues when trying to access their data.
Microsoft is currently investigating. We appreciate your patience and we will let you know as soon as the issue is resolved.
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En raison du problème mondial de Microsoft qui a été largement communiqué, un sous-ensemble de clients dans le monde qui reçoivent leurs codes d'authentification par courrier électronique ne pourront pas accéder à leurs produits ou services.
Spécifiquement pour certains clients en France utilisant Ciel Données Mobiles (FR), ils rencontreront des problèmes de connexion intermittents lorsqu'ils tenteront d'accéder à leurs données.
Microsoft, mène actuellement des investigations. Nous apprécions votre patience et nous vous informerons dès que le problème sera résolu.
Nov 13, 2026 - 08:38 UTC

Update - Microsoft, mène actuellement des investigations.
En raison du problème mondial affectant Microsoft, dont il a été largement fait état, certains clients en France utilisant Ciel Données Mobiles (FR) peuvent rencontrer des difficultés de connexion intermittentes lorsqu'ils tentent d'accéder à leurs données. Nous vous remercions de votre patience et vous informerons dès que le problème sera résolu.
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Due the global Microsoft issue that has been widely communicated, some customers in France using Ciel Données Mobiles (FR) will experience intermittent connection issues when trying to access their data. We appreciate your patience and we will let you know as soon as the issue is resolved.
Nov 13, 2026 - 08:14 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 13, 2026 - 07:47 UTC

Sage HCM (Criterion) - Partial Outage

Monitoring - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Nov 13, 2026 - 18:23 UTC

Update - We are investigating an issue affecting a subset of customers in the USA. The issue is preventing several automated processes from completing as expected, including:
- Open enrollment processing
- Daily recalculation of selected employee groups
- Automatic PTO accruals
- Automatic approval of daily tasks
- Additional tasks associated with Daylight System Task (DST)
The service is performing as expected for all other customers.
Nov 13, 2026 - 16:15 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 13, 2026 - 15:53 UTC

Sage 200 Standard (UKI) - Operational

Update - The service is now performing as expected. Any new backups trigged will perform as expected. If you have triggered any backup before the issue was resolved you will need to wait until it times out.

Avoiding a reoccurrence is our priority as we closely monitor the service.
Nov 13, 2026 - 16:09 UTC

Monitoring - We identified that backups became stuck in progress and never finished. Impacting customers in the UK and Ireland using Sage 200 Standard UK and Sage 200 Professional who were manually creating backups.

The issue is now resolved and we are currently closely monitoring.
Nov 13, 2026 - 11:27 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 13, 2026 - 11:13 UTC

Sage HR (UK) - Partial Outage

Identified - We appreciate your patience and we will let you know as this issue is resolved.
Nov 13, 2026 - 15:02 UTC

Update - We have identified an issue preventing UKI customers from publishing documents after uploading them within Sage HR (UK).
We are currently investigating.
Nov 13, 2026 - 13:04 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 13, 2026 - 12:43 UTC

Uptime over the past 90 days. View historical uptime.

North America Operational

Accounting Data Services Operational

Authentication Service Operational

AutoEntry Operational

Banking Service Operational

Brightpearl Operational

Cloud Services Operational

Community Hub Operational

Datahub Operational

Developer Experience Community Operational

Embedded Services Operational

Embedded Services - Submission Service Operational

Embedded Services - Subscription Provisioning Operational

Embedded Services - Tax Service Operational

Enhanced Planning Operational

GoProposal Operational

ISV Marketplace Operational

My Workforce Analyzer Operational

Network Directory Services Operational

Network Services - Sales Use Tax Operational

PAYA Payment Center Operational

Payments Acceptance Service Operational

Payments Out Service Operational

Pegg Bot Operational

Product Tours Operational

Providers Connection Operational

Remote Data Access (RDA) NA Operational

Sage.com Websites Operational

Sage 50 Operational

Sage 50 Cloud (CA) Operational

Sage 50 Cloud (US) Operational

Sage 50 / Sage 100 US Direct Deposit Operational

Sage 100 Contractor Cloud Operational

Sage 100 Partner Cloud (NA) Operational

Sage 300 Partner Cloud (NA) Operational

SBC Accounting Bulk Data Provisioner Operational

Sage Ai AP Automation Operational

Sage Ai Assistant Operational

Sage Ai Document Extraction Operational

Sage Ai Document Split Operational

Sage Ai PO matching Operational

Sage Ai SIT Operational

Sage Ai Suggested Response Operational

Sage AR Automation Operational

Sage BidMatrix Operational

Sage Business Cloud Accounting (NA) Operational

Sage Business Cloud Accounting - Sage Intelligence Operational

Sage Business Cloud Digital Network Operational

Sage Business Cloud Financials Operational

Sage Business Cloud Financials - Sage Intelligence Operational

Sage Business Cloud Payroll International Operational

Sage Carbon Accounting Operational

Sage Cloud Enablement Operational

Sage Cloud Portal Operational

Sage Connect Operational

Sage Construction Management Operational

Sage Construction Management Mobile Operational

Sage Construction Management Teamlink Portal Operational

Sage CRM KeyGen Operational

Sage CRM Live Operational

Sage Developer Community Operational

Sage Developer Portal Operational

Sage Expense Management Operational

Sage Expense Management API Operational

Sage Expense Management CapitalOne Operational

Sage Expense Management Mobile Operational

Sage Fixed Assets Cloud Operational

Sage Fixed Assets Premier Cloud Operational

Sage for Accountants Operational

Sage HCM (Criterion) Operational

Sage HR Operational

Sage HR (CA) Operational

Sage HR (US) Operational

Sage ID Operational

Sage Intacct Planning Operational

Sage Intacct Operational

Sage Intelligent Time Operational

Sage Inventory Planner Operational

Sage Licensing Service (SLS) Operational

Sage Migration Assistant Operational

Sage Network Operational

Sage Network API Operational

Sage Network Inbox Operational

Sage Network Portal Operational

Sage One Canada (Standard) Operational

Sage One US (Standard) Operational

Sage Operations (SO) Operational

Sage Payroll Calculator Agent Operational

Sage People Operational

Sage People SFTP Operational

Sage Provisioning Portal (SEOS) Operational

Sage Reporting Service Operational

Sage Sales Management Operational

Sage Software Auto Update Service Operational

Sage Support Operational

Sage Supply Chain Intelligence Operational

Sage Timeslips Anywhere Operational

Sage Timeslips Go Operational

Sage University Operational

Sage X3 Connector - Shop Floor Control Operational

Sage X3 SaaS Operational

Sage X3 Online Help Operational

SMB Tracker Bot Operational

Subscription Services Operational

Tax Service Operational

Webchat Functionality Operational

Europe Partial Outage

Accounting Data Services Operational

Authentication Service Operational

AutoEntry Operational

Azuneed (FR) Operational

Banking Service Operational

Brightpearl Operational

Business Verification & Intelligence Service Operational

Cashflow (ES) Operational

Ciel Données Mobiles for Sage 50 FR Operational

Ciel.com (FR) Operational

Cloud ID Redirector Operational

Cloud Services Operational

Community Hub Operational

Companies House Service (CHS) Operational

Datahub Operational

DataFlow Service (DFS/AAPI) Operational

DATEV Operational

Developer Experience Community Operational

E-Invoicing Operational

E-invoicing France Operational

E-Invoicing Portal Operational

Embedded Services Operational

Embedded Services - Submission Service Operational

Embedded Services - Subscriptions Operational

Embedded Services - Subscription Provisioning Operational

Embedded Services - Tax Service Operational

Employee Verification (UK) Partial Outage

Enhanced Planning Operational

E-Reporting Operational

E-Reporting- ADP Operational

Eurowin (ES) Operational

Experts Comptables Sage FR Website Operational

Foreign Exchange Services Operational

FR-e-Reporting Operational

Futrli Operational

Generation Experts Connector Cloud (FR) Operational

GoProposal Operational

HR Data Service (DE) Operational

ID Lookup Operational

ISV Marketplace Operational

Making Tax Digital (MTD) Operational

MTD ITSA Operational

My Sage Operational

Natwest Earth Operational

Network Directory Services Operational

Network Services - Sales Use Tax Operational

Online Help Center (FR) Operational

Panel Sage Licensing (ES) Operational

Payments Acceptance Service Operational

Payments Out Service Operational

Pegg Bot Operational

Pension Data Exchange (UKI) Operational

PricerSSC Operational

Product Tours Operational

Remote Data Access (RDA) UKI Operational

SaaS Online Banking (ES) Operational

Sage.be Operational

Sage.com Websites Operational

Sage 50 Operational

Sage 50 Accounts Operational

Sage 50 Cloud (DE) Operational

Sage 50 Cloud (ES) Operational

Sage 50 Cloud (FR) Operational

Sage 50 Cloud (PT) Operational

Sage 50 Cloud Trial (ES) Operational

Sage 50 Cloud (UK) Operational

Sage 50 Micropay - UKI Operational

Sage 50 Payroll Operational

Sage 50 Payroll Cloud Operational

Sage 50 UK DDM – GoCardless Operational

Sage50c - Sage Intelligence Operational

Sage 100 Partner Cloud (FR) Operational

Sage 200 (ES) Operational

Sage 200 Office365 Operational

Sage 200 Partner Cloud (ES) Operational

Sage 200 Portal del Empleado (ES) Operational

Sage 200 Professional SPC (UKI) Operational

Sage 200 Standard (UKI) Operational

Sage Accountants Production (SAP) Operational

Sage ACS Operational

Sage Active Operational

Sage Ai AP Automation Operational

Sage Ai Document Extraction Operational

Sage Ai Document Split Operational

Sage Ai PO matching Operational

Sage Ai Report Recommender Operational

Sage Ai Transaction Categorisation Operational

Sage AR Automation Operational

Sage Balances (ES) Operational

Sage Bewerber Online (DE) Operational

Sage BOB Operational

Sage Boutique Partenaires (FR) Operational

Sage Business Cloud Accounting (UKI) Operational

Sage Business Cloud Accounting - Sage Intelligence Operational

Sage Business Cloud Bureau (FR) Operational

Sage Business Cloud Digital Network Operational

Sage Business Cloud Financials Operational

Sage Business Cloud Financials - Sage Intelligence Operational

Sage Business Cloud Lohnabrechnung (DE) Operational

Sage Business Cloud Paie (FR) Operational

Sage Business Cloud Payroll Operational

Sage Business Cloud Payroll International Operational

Sage Business Cloud Wage Verification Operational

Sage Business Docs Operational

Sage Business Reporting Operational

Sage Carbon Accounting Operational

Sage Cloud Enablement Operational

Sage Cloud Portal Operational

Sage Connect Operational

Sage Connect Outlook Add-In Operational

Sage Connector Distribution Service Operational

Sage Construction Management Operational

Sage Construction Management Mobile Operational

Sage Construction Management Teamlink Portal Operational

Sage Corporation Tax Operational

Sage Customer Services Operational

Sage Customers Services UKI Operational

Sage CRM KeyGen Operational

Sage CRM Live Operational

Sage CV Reader (DE) Operational

Sage Despachos (ES) Operational

Sage Developer Community Operational

Sage Developer Portal Operational

Sage DPW Cloud Operational

Sage Earth Operational

Sage Earth Business Footprints Operational

Sage Earth Industry Average Footprints Operational

Sage EDI (FR) Operational

Sage EDI EC (FR) Operational

Sage EDI PME (FR) Operational

Sage ERP (DE) Operational

Sage eFactura ContaPlus (ES) Operational

Sage efacture (FR) Operational

Sage Expense Management Operational

Sage Expense Management API Operational

Sage Expense Management Mobile Operational

Sage Final Accounts Online Operational

Sage Fixed Assets Cloud Operational

Sage Fixed Assets Premier Cloud Operational

Sage Flux Bancaires Operational

Sage for Accountants Operational

Sage FRP 1000 (FR) Operational

Sage FRP 1000 Partner Cloud (FR) Operational

Sage HCM (Criterion) Operational

Sage HR Operational

Sage HR (DE) Operational

Sage HR (FR) Operational

Sage HR (IE) Operational

Sage HR (UK) Partial Outage

Sage HRP (UKI) HR Payroll UKI Operational

Sage HR Online Service (DE) Operational

SageID Redirector for FRP Operational

Sage ID Operational

Sage Intacct Operational

Sage Intelligent Time Operational

Sage Inventory Planner Operational

Sage Intacct Planning Operational

Sage L1000 (FR) Operational

Sage Learning Services Spain Operational

Sage Licensing (ES) Operational

Sage Licensing Service (SLS) Operational

Sage Linkup (FR) Operational

Sage Migration Assistant Operational

Sage Mobile (DE) Operational

Sage Network Operational

Sage Network API Operational

Sage Connect Outlook Add-In Operational

Sage Network Inbox Operational

Sage Network Link Operational

Sage Network Portal Operational

Sage One Portugal Operational

Sage Online (FR) Operational

Sage Operations (SO) Operational

Sage PA Operational

Sage Panel AddOns Operational

Sage Partner Edition Operational

Sage Payments (UKI) Operational

Sage Payroll Operational

Sage Payroll DE Operational

Sage People Operational

Sage People SFTP Operational

Sage Personal Tax Operational

Sage Provisioning Portal (SEOS) Operational

Sage Reporting Service Operational

Sage RTX (EU) Operational

Sage SaaS Accountants (ES) Operational

Sage Sales Management Operational

Sage Service Token (ES) Operational

Sage SFD Operational

Sage Smartcool (ES) Operational

Sage Software Auto Update Service Operational

Sage Sole Trader Operational

Sage Soluciones Conectadas (ES) Operational

Sage Soluciones Conectadas API (ES) Operational

Sage Support Operational

Sage Supply Chain Intelligence Operational

Sage Timeslips Anywhere Operational

Sage Token Service Operational

Sage Tu-Efideliza Operational

Sage University Operational

Sage X3 Connector - Shop Floor Control Operational

Sage X3 SaaS Operational

Sage X3 Hosted (FR) Operational

Sage X3 Online Help Operational

Sage XRT Advanced ES Operational

Sage XRT Advanced FR Operational

Sage XRT Business Exchange ES Operational

Sage XRT Business Exchange FR Operational

Sage XRT Treasury ES Operational

Sage XRT Treasury FR Operational

Sage ZW Mobile (DE) Operational

SBC Accounting API Operational

SBC Accounting Bulk Data Provisioner Operational

SBC UI Operational

SIREN/SIRET Operational

SMB Tracker Bot Operational

Store Sage FR Website Operational

Subscription Services Operational

Tax Service Operational

Webchat Functionality Operational

Asia Pacific Operational

Authentication Service Operational

AutoEntry Operational

Banking Service Operational

Brightpearl Operational

Cloud Services Operational

Community Hub Operational

Datahub Operational

Data Hub AU Operational

Developer Experience Community Operational

Embedded Services Operational

Enhanced Planning Operational

Futrli Operational

GoProposal Operational

ID Lookup Operational

ISV Marketplace Operational

Messaging Service Operational

Micropay SFTP for Payflow (AU) Operational

Network Directory Services Operational

Network Services - Sales Use Tax Operational

Payments Acceptance Service Operational

Pegg Bot Operational

Product Tours Operational

Sage 50 Operational

Sage.com Websites Operational

Sage Ai AP Automation Operational

Sage Ai Document Extraction Operational

Sage Ai Document Split Operational

Sage AR Automation Operational

Sage Business Cloud Digital Network Operational

Sage Cloud Enablement Operational

Sage Cloud Portal Operational

Sage Construction Management Operational

Sage Construction Management Mobile Operational

Sage Construction Management Teamlink Portal Operational

Sage CRM KeyGen Operational

Sage CRM Live Operational

Sage Developer Community Operational

Sage Developer Portal Operational

Sage Earth Business Footprints Operational

Sage Earth Industry Average Footprints Operational

Sage Employee Service Operational

Sage Expense Management Operational

Sage Expense Management API Operational

Sage Expense Management Mobile Operational

Sage Global KnowledgeBase Operational

Sage HandiSoft Client Portal Operational

Sage HandiSoft Connect Operational

Sage HandiSoft Final Accounts AU Operational

Sage HandiSoft Online Operational

Sage HandiTax Cloud Operational

Sage HR Operational

Sage ID Operational

Sage Intacct Operational

Sage Intacct Planning Operational

Sage Intelligent Time Operational

Sage Inventory Planner Operational

Sage Network Operational

Sage Operations (SO) Operational

Sage Payroll Online MicrOpay Operational

Sage Payroll Online ESP Operational

Sage Payroll Online Web API Operational

Sage Payroll Online ConnX Operational

Sage Payroll Online WageEasy Operational

Sage Payroll Online Express Super Operational

Sage Payroll Online Yellowfin Operational

Sage People Operational

Sage People Pay Operational

Sage People SFTP Operational

Sage Portal Operational

Sage Software Auto Update Service Operational

Sage Support Operational

Sage Supply Chain Intelligence Operational

Sage TimeSlips Anywhere Operational

Sage Timeslips Go Operational

Sage University Operational

Sage X3 Online Help Operational

Sage X3 SaaS Operational

SMB Tracker Bot Operational

Subscription Services Operational

Tax Service Operational

Webchat Functionality Operational

South America Operational

Authentication Service Operational

AutoEntry Operational

Banking Service Operational

Brightpearl Operational

Cloud Services Operational

Community Hub Operational

Datahub Operational

Developer Experience Community Operational

Fox NET Operational

ISV Marketplace Operational

Messaging Service Operational

Network Directory Services Operational

Network Services - Sales Use Tax Operational

Payments Acceptance Service Operational

Pegg Bot Operational

Plataforma Sage Operational

Product Tours Operational

Sage 50 Operational

Sage.com Websites Operational

Sage Business Cloud Digital Network Operational

Sage CRM Community Operational

Sage CRM KeyGen Operational

Sage CRM Live Operational

Sage Developer Community Operational

Sage Developer Portal Operational

Sage Gestão Contábil Operational

Sage HR Operational

Sage ID Operational

Sage Inventory Planner Operational

Sage Network Operational

Sage People Operational

Sage People SFTP Operational

Sage Sales Management Operational

Sage Software Auto Update Service Operational

Sage Support Operational

Sage University Operational

Sage X3 Online Help Operational

SMB Tracker Bot Operational

Subscription Services Operational

Webchat Functionality Operational

Middle East and Africa Operational

Authentication Service Operational

AutoEntry Operational

Automatic Updates Operational

Banking Service Operational

Brightpearl Operational

Channel Business Partner Application Operational

Cloud Services Operational

Community Hub Operational

Datahub Operational

DDS Payroll insights tool Sage 300 ZA Operational

Developer Experience Community Operational

Embedded Services Operational

Evolution: Sync Dash (ZA) Operational

GoProposal Operational

ISV Marketplace Operational

Messaging Service Operational

Network Directory Services Operational

Network Services - Sales Use Tax Operational

Payments Acceptance Service Operational

Pegg Bot Operational

Product Tours Operational

Sage.com Websites Operational

Sage 50 Operational

Sage 300 Connected Services Operational

Sage 300 People Managed Services Operational

Sage Ai AP Automation Operational

Sage Ai Document Extraction Operational

Sage Ai Document Split Operational

Sage Business Cloud Accounting - Sage Intelligence Operational

Sage Business Cloud Accounting ZA Operational

Sage Business Cloud Digital Network Operational

Sage Business Cloud Payroll International Operational

Sage Business Cloud Payroll Professional Operational

Sage Business Cloud Payroll South Africa Operational

Sage Business Cloud Intelligence Reporting Operational

Sage Business Cloud Self Service Operational

Sage Cloud Enablement Operational

Sage Cloud Portal Operational

Sage Connected Services Operational

Sage CRM KeyGen Operational

Sage CRM Live Operational

Sage Developer Community Operational

Sage Developer Portal Operational

Sage Evolution International Operational

Sage Evolution SDK (ZA) Operational

Sage Global KnowledgeBase Operational

Sage HR Operational

Sage HR (ZA) Operational

Sage ID Operational

Sage Intacct Operational

Sage Intacct Planning Operational

Sage Intelligence Service (ZA) Operational

Sage Inventory Planner Operational

Sage Network Operational

Sage Operations (SO) Operational

Sage Outsourcing Operational

Sage Payroll Advanced (ZA) Operational

Sage People Operational

Sage People Payroll Operational

Sage People SFTP Operational

Sage Portal Operational

Sage Provisioning Portal (SEOS) Operational

Sage Software Auto Update Service Operational

Sage Support Operational

Sage University Operational

Sage X3 SaaS Operational

Sage X3 Online Help Operational

SageZA Hosting Service Operational

SBC Accounting ZA Training Operational

SMB Tracker Bot Operational

South Africa Online Tax Calculator Operational

Subscription Services Operational

Tax Service Operational

Webchat Functionality Operational

Cloud Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sage Intacct - Global - Scheduled Maintenance Nov `14`, `2026` `03:30`-`07:30` UTC

Sage Intacct - Global will be undergoing maintenance on Saturday, November 14th, 2026, for 4 hours, between 03:30 UTC and 07:30 UTC.

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team.
Posted on Nov 03, 2026 - 19:51 UTC

Sage Business Cloud Paie (FR) - Scheduled Maintenance Nov `17`, `2026` `18:30`-`21:30` UTC

Sage Business Cloud Paie (FR) fera l'objet d'une maintenance du système le mardi 17 Novembre, 2026, pendant 3 heures, entre 19:30 CET et 22:30 CET.

Veuillez noter que vous ne pourrez peut-être pas accéder à Sage Business Cloud Paie (FR) pendant cette période.

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci L'équipe Sage.

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Sage Business Cloud Paie (FR) will be undergoing important system maintenance on Tuesday, November 17th, 2026, for 3 hours, between 19:30 CET and 22:30 CET.

Please note that access to Sage Business Cloud Paie (FR), may be unavailable during this time.

We apologise for any inconvenience this may cause.

Thank you. The Sage Team.
Posted on Nov 10, 2026 - 07:20 UTC

Sage Construction Management - Scheduled Maintenance Nov `19`, `2026` `03:00`-`10:00` UTC

Sage Construction Management will be undergoing maintenance on Wednesday, November 18th, 2026, for 7 hours, between 22:00 EST and 05:00 EST on November 19th. (03:00 UTC and 10:00 UTC on November 19th); (14:00 AEDT and 21:00 AEDT on November 19th).

The service may be unavailable during this scheduled time.

We apologise for any inconvenience this may cause.

Thank you. The Sage Team

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Sage Construction Management fera l'objet d'une opération de maintenance le mercredi 19 novembre 2026 pendant 7 heures, entre 22:00 EST et 05:00 EST le 19 novembre.

Le service peut être indisponible pendant cette période prévue.

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci. L'équipe Sage.
Posted on Nov 12, 2026 - 19:04 UTC

Sage Intacct - Global - Scheduled Maintenance Nov `21`, `2026` `03:30`-`07:30` UTC

Sage Intacct will undergo maintenance on Saturday, November 21st, 2026, for 4 hours between 03:30 UTC to 07:30 UTC.

The service may not be available during the scheduled maintenance window.

We apologise for any inconvenience caused.

Thank you for your patience.
The Sage Team.
Posted on Nov 03, 2026 - 19:18 UTC

Payments Out Service - Scheduled Maintenance Dec `6`, `2026` `00:15`-`05:15` UTC

Payments Out Service will be undergoing maintenance on Sunday, December 6th, 2026, for 5 hours between 00:15 UTC and 05:15 UTC.

During this scheduled maintenance, payments services will be unavailable for the following products:
-Sage 50 Accounts (UK)
-Sage 50 Payroll (UK)
-Sage 200 (UK)

We apologize for any inconvenience this may cause.

Thank you. The Sage Team
Posted on Nov 10, 2026 - 19:51 UTC

Past Incidents

Nov `14`, `2026`

No incidents reported today.

Nov `13`, `2026`

Sage Business Cloud Accounting (NA) - Partial Outage

Resolved - The issue is resolved and the service is available and performing as expected.

-----------------------------

Le problème est résolu. Le service est disponible et fonctionne comme prévu.
Nov 13, 15:27 UTC

Identified - We have identified an issue affecting customers in Canada who are attempting to use the "Take Card Payment" functionality on sales invoices. Affected customers may see a "500 Internal Server Error" message.
We are working to resolve the issue and will provide an update as soon as possible. Thank you for your patience.

-----------------------------------------

Nous avons identifié un problème affectant les clients au Canada qui tentent d’utiliser la fonctionnalité "Accepter un paiement par carte" sur les factures de vente. Les clients concernés peuvent voir s’afficher le message d’erreur "500 Internal Server Error".
Nous travaillons à résoudre ce problème et fournirons une mise à jour dès que possible. Merci de votre patience.
Nov 12, 16:30 UTC

Remote Data Access (RDA) NA - Operational

Resolved - The issue is resolved and the service continues to perform as expected.

--------------------------

Le problème est résolu et le service continue de fonctionner comme prévu.
Nov 13, 14:06 UTC

Update - The service is performing as expected, and we continue to monitor it closely to prevent a recurrence.

-----------------------------

Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
Nov 11, 15:59 UTC

Monitoring - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

----------------------------------------------------------------------------

Le service fonctionne comme prévu. Empêcher toute récidive est notre priorité, et nous surveillons le service de près.
Nov 4, 16:00 UTC

Update - We are continuing to investigate the cause of the issue. Customers can continue sharing files using the available workaround of stopping and restarting the file-sharing process. We appreciate your patience as we work to resolve this issue.

----------------------------------------------

Nous poursuivons nos investigations pour déterminer la cause du problème. Les clients peuvent continuer à partager des fichiers en utilisant la solution de contournement disponible, qui consiste à arrêter puis à relancer le processus de partage de fichiers. Nous vous remercions de votre patience pendant que nous travaillons à la résolution de ce problème.
Nov 2, 15:56 UTC

Identified - We identified an issue preventing a small subset of RDA customers in Canada from accessing their Sage 50 files. As a workaround, stopping and resharing the files resolves the issue and enable customers to share the files.

The product/service confirmed to be affected is:
- Sage 50 (CA)

We are currently investigating.

-------------------------------------------------

Nous avons identifié un problème qui empêche un petit groupe de clients utilisant RDA au Canada d’accéder à leurs fichiers Sage 50. En guise de solution de contournement, arrêter le partage des fichiers puis les partager à nouveau permet de résoudre le problème et de rétablir la possibilité de partager ces fichiers.

Le produit/service concerné est :
- Sage 50 (CA)

Nous menons actuellement des investigations.
Oct 30, 10:41 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Oct 30, 10:20 UTC

Brightpearl - Operational

Resolved - The issue is resolved and the service continues to perform as expected.
Nov 13, 13:32 UTC

Monitoring - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Nov 13, 11:23 UTC

Identified - We identified an issue where customers globally are seeing unexpected behaviour after posting landed costs allocations. We are currently investigating.
Nov 13, 10:15 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 13, 09:44 UTC

Sage Business Cloud Lohnabrechnung (DE) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 07:00 UTC

Scheduled - Bei Ihrer Sage Business Cloud Lohnabrechnung (DE) wird am Donnerstag, den 12. November 2026, einer Wartung unterzogen. Die Wartung dauert 23 Stunden und findet zwischen 08:00 MEZ am 12. November und 07:00 MEZ am 13. November statt.

Das Service ist während dieser geplanten Zeit nicht verfügbar.

Wir entschuldigen uns für etwaige Unannehmlichkeiten.

Für weitere Informationen klicken Sie bitte hier link.

Mit freundlichen Grüßen, Das Sage-Team

------------------------------------------------------------------------

Sage Business Cloud Lohnabrechnung (DE) will be undergoing maintenance on Thursday, November 12th, 2026, for 23 hours, between 08:00 CET and 07:00 CET on November 13th.

During this scheduled period of time the service will be unavailable.

We apologise for any inconvenience this may cause.

For further information, please click on this link.

Thank you. The Sage Team
Nov 9, 12:41 UTC

Nov `12`, `2026`

Brightpearl - Operational

Resolved - The issue is resolved and the service continues to perform as expected.
Nov 12, 12:06 UTC

Update - We have applied a fix to improve the performance of Warewolf (WMS system) and continue to closely monitor.
Nov 11, 12:05 UTC

Monitoring - The incident related to the Shopify orders download has been resolved and the download is performing as expected.

We are closely monitoring the issues related to the o Warewolf (WMS system) to prevent any reocurrence.
Nov 10, 16:16 UTC

Update - The issue related to the Shopify orders not downloading is now resolved. If you are still experiencing issue with your orders please trigger the manual download.

We are closely monitoring the Shopfiy order download service to avoid a reoccurrence.

In parallel we continue to investigate the issues related to Warewolf (WMS system). If you are experiencing issues with it please reach out to customer servies as they will be able to help you out with the issue.
Nov 9, 17:22 UTC

Update - We have identified an issue resulting in customers globally being experiencing issues while using Warewolf (WMS system). Issue encountered include but are not limited to slowness when attempting to use it or transfer issues.

Additionally we have identified that customers globally are experiencing issues when downloading Shopify orders. Customers are being presented with the following error message "invalid character '\x1b' looking for beginning of value".

We are currently investigating.
Nov 9, 16:18 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 9, 16:04 UTC

Nov `11`, `2026`

Sage Payroll DE - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 11, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 17:00 UTC

Scheduled - Sage Payroll DE wird am Mittwoch, den 11. November 2026, für 3 Stunden zwischen 18:00 Uhr CET und 21:00 Uhr CET aufgrund von Wartungsarbeiten nicht bzw. nur eingeschränkt verfügbar sein.

Während dieses geplanten Wartungszeitraums ist der Service möglicherweise nicht verfügbar.

Wir entschuldigen uns für etwaige Unannehmlichkeiten.

Vielen Dank.
Ihr Sage Team

IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII

Sage Payroll DE will be undergoing maintenance on Wednesday, November 11th, 2026, for 3 hours between 18:00 CET and 21:00 CET.

The service may be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team
Nov 9, 12:03 UTC

Nov `10`, `2026`

Sage 50 US/CA Authentication Issues - Operational

Resolved - This issue will be addressed in a future product update.

-------------------------------------------

Ce problème sera corrigé dans une future mise à jour du produit.
Nov 10, 21:06 UTC

Monitoring - This issue will be addressed in a future product update.

-------------------------------------------

Ce problème sera corrigé dans une future mise à jour du produit.
Nov 6, 14:53 UTC

Identified - Customers using Sage 50 US / CA products may be prompted to complete MFA more frequently than expected, as the option to remember the device for 30 days is not working as intended.

---------------------------------------

Les clients utilisant les produits Sage 50 É.-U. / Canada pourraient être invités à effectuer l’authentification multifacteur (MFA) plus fréquemment que prévu, car l’option permettant de mémoriser l’appareil pendant 30 jours ne fonctionne pas comme prévu.
Nov 5, 22:32 UTC

Sage.com Websites - Degraded Performance

Resolved - The issue is resolved and the service is available and performing as expected.
Nov 10, 20:51 UTC

Update - We have identified an issue where customers accessing the Commerce Journeys portion of the Sage.co Websites will experience performance degradation. We are currently investigating.
Nov 10, 19:06 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 10, 18:51 UTC

Sage People SFTP - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 10, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 18:00 UTC

Scheduled - Sage People SFTP will be undergoing maintenance on Tuesday, November 10th, 2026, for 2 hours between 18:00 UTC and 20:00 UTC (13:00 EST and 15:00 EST).

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team.

----------------------------------------------------

Sage People SFTP fera l'objet d'une maintenance système le mardi 10 novembre 2026, pendant 2 heures, entre 13:00 EST et 15:00 EST.

Le service ne sera pas disponible pendant cette période de maintenance planifiée.

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci. L'équipe Sage.
Nov 3, 14:24 UTC

Sage Business Cloud Accounting (UKI) - Operational

Resolved - The issue is resolved and the service continues to perform as expected.
Nov 10, 16:59 UTC

Monitoring - The maintenance mode has been removed and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Nov 10, 12:51 UTC

Update - SBC Accounting UKI has been put in Maintenance mode while we are continuing to investigate the cause of the issue.
Nov 10, 11:50 UTC

Update - We have identified an issue preventing SBC Accounting UKI customers via Sage for Accountants from carrying out various actions: clicking on customers tab or supplier list, uploading attachments to invoices. Affected customers are receiving a “Sorry about this” error message. All other product functionality is working as expected.
We are investigating the cause of this error.
Nov 10, 10:21 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 10, 10:08 UTC

Sage Intacct - Partial Outage

Resolved - We have identified that a subset of customers in the US were unable to access the service for a brief period of time.

The issue is now resolved and the service is performing as expected.
Nov 10, 14:20 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 10, 14:04 UTC

Sage Connect - Partial Outage

Resolved - Le problème est résolu. Le service est disponible et fonctionne comme prévu.
-----------------------
The issue is resolved and the service is available and performing as expected.
Nov 10, 10:43 UTC

Update - Nous avons identifié un problème empêchant les clients en France d’accéder au menu de facturation électronique sur le portail de collaboration. Les clients concernés voient apparaître le message d’erreur « Une erreur s’est produite ».
Les produits/services concernés sont :
-Sage 50 FR
-Sage 100 FR
-Sage X3
-Sage FRP 1000 (FR)
-Batigest
-Sage Business Cloud Bureau (FR)
Nous menons actuellement des investigations.

-------------------------------------------

We have identified an issue resulting in customers in France being unable to access the E-Invoicing Menu on the Collaboration Portal. Affected customers are being presented with an "An error has occurred" error message.

The products/services affected are:
-Sage 50 FR
-Sage 100 FR
-Sage X3
-Sage FRP 1000 (FR)
-Batigest
-Sage Business Cloud Bureau (FR)

We are currently investigating.
Nov 10, 10:00 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 10, 09:47 UTC

Nov `9`, `2026`

Ciel Données Mobiles for Sage 50 FR - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 9, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 20:00 UTC

Scheduled - Le service Ciel Données Mobiles for Sage 50 FR fera l'objet d'une maintenance le lundi 9 novembre 2026, pendant 2 heure entree 21:00 CET et 23:00 CET.

Le service pourrait être indisponible pendant la fenêtre de maintenance planifiée.

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci de votre patience.
L'équipe Sage

----------------------------------------------------------------

The service Ciel Données Mobiles for Sage 50 FR will undergo maintenance on Monday, November 9th, 2026, for 2 hours between 21:00 CET and 23:00 CET.

The service may be unavailable during the scheduled maintenance window.

We apologise for any inconvenience this may cause.

Thank you for your patience.
The Sage Team
Nov 3, 11:09 UTC

Sage Payroll Advanced (ZA)

Completed - The scheduled maintenance has been completed.
Nov 9, 21:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 UTC

Scheduled - Sage Payroll Advanced (ZA) will be undergoing maintenance on Monday, November 9th, 2026, for 30 minutes, between 23:00 SAST and 23:30 SAST.

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team.
Nov 9, 13:22 UTC

Certificates Renewal Sage 50 / 200 / Payroll - Operational

Resolved - The issue is resolved and the service continues to perform as expected.
Nov 9, 09:58 UTC

Monitoring - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Nov 6, 15:36 UTC

Identified - We identified an issue affecting customers in Europe who use Intouch, preventing them from renewing their certificates. The issue only impacted customers who were currently required to renew their certificates. All affected products remain available and were performing as expected for all other customers.
Products/services affected were:
-Sage 50 UKI
-Sage 200 UKI
-Sage Business Cloud Payroll UKI
Nov 6, 15:36 UTC

Nov `8`, `2026`

Sage Provisioning Portal (SEOS) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 8, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 16:00 UTC

Scheduled - Sage Provisioning Portal (SEOS) will be undergoing system maintenance on Sunday November 8tht, 2026 for 2 hours, between 16:00 UTC and 18:00 UTC. (11:00 EDT and 13:00 EDT). (18:00 SAST and 20:00 SAST).

Access to the Sage Provisioning Portal will not be possible during this time.

The following applications may also encounter issues whilst attempting to log in during the maintenance window:
- Sage Online (FR)
- Sage 100 Partner Cloud (FR)
- Sage FRP 1000 Partner Cloud (FR)
- Sage 200 Standard (UKI)
- Sage 200 Professional SPC (UKI)
- Sage 200 (ES)
- Sage Despachos (ES)
- Sage 200 Partner Cloud (ES)
- Sage 300 Partner Cloud (NA)
- Sage 100 Partner Cloud (NA)
- Sage ERP (DE)
- Sage 300 People Managed Services (ZA)
- Sage 50 Cloud (US)
- Sage 100 Contractor Cloud

Users who are already logged in prior to the maintenance window will be unaffected.

We apologise for any inconvenience this may cause.

Thank you. The Sage Team

-----------------------------------------------------------------------

Sage Provisioning Portal (SEOS) estará en mantenimiento el Domingo Noviembre 8, 2026, durante 2 horas entre las 17:00 CET y las 19:00 CET.

El acceso a Sage Provisioning Portal no será posible durante este periodo de tiempo.

Los usuarios que ya hayan iniciado sesión antes de la ventana de mantenimiento no se verán afectados.

Las siguientes aplicaciones también pueden encontrar problemas al intentar iniciar sesión durante la ventana de mantenimiento:
- Sage 200 (ES)
- Sage Despachos (ES)
- Sage 200 Partner Cloud (ES)

Pedimos disculpas por cualquier inconveniente que podamos causar.

Gracias El equipo de Sage.

-----------------------------------------------------------------------

Sage Provisioning Portal (SEOS) sera en maintenance le Dimanche Novembre 8, 2026 pendant 2 heures entre 17:00 CET et 19:00 CET.

L'accès à Sage Provisioning Portal ne sera pas possible pendant cette période de temps.

Les utilisateurs qui se sont déjà connectés avant la fenêtre de maintenance ne seront pas affectés.

Les applications suivantes peuvent également rencontrer des problèmes lors de la tentative de connexion pendant la fenêtre de maintenance:
- Sage Online (FR)
- Sage 100 Partner Cloud (FR)
- Sage FRP 1000 Partner Cloud (FR)

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Merci. L'équipe Sage.

------------------------------------------------------------------------

Der Sage Provisioning Portal (SEOS) wird am Sonntag, November 8, 2026, für 2 Std. zwischen 17:00 MSZ und 19:00 MSZ, gewartet.

Der Zugriff auf das Sage Provisioning Portal über die unten aufgeführten Dienste ist nicht möglich.

Benutzer, die sich bereits vor dem Wartungsfenster angemeldet haben, werden nicht betroffen sein.

Die folgende Anwendung kann auch Probleme beim Einloggen während des Wartungsfensters haben:
- Sage ERP (DE)

Wir entschuldigen uns für etwaige Unannehmlichkeiten, die dadurch entstehen.

Mit freundlichen Grüßen, Das Sage-Team.
Nov 3, 12:04 UTC

Nov `7`, `2026`

Sage Intacct - Global - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 7, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 03:30 UTC

Scheduled - Sage Intacct - Global will be undergoing maintenance on Saturday, November 7th, 2026, for 4 hours, between 03:30 UTC and 07:30 UTC.

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team.
Nov 2, 20:08 UTC

Sage Operations (SO) Global - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 7, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:00 UTC

Scheduled - Sage Operations (SO) Global will undergo maintenance on Saturday, November 7th, 2026, for 3 hours, between 04:00 UTC and 07:00 UTC. (05:00 CET and 08:00 CET); (06:00 SAST and 09:00 SAST); (15:00 AEDT and 18:00 AEDT); (November 6th 23:00 EST and November 7th 02:00 EST).

The service may be unavailable during this period of time.

We apologize for any inconvenience caused.

Thanks. The Sage Team.

-------------------------------------------------------------------------------

Sage Operations (SO) Global sera en maintenance le Samedi 7 novembre, 2026, pendant 3 heures, entre 05:00 CET et 08:00 CET (6 novembre 23:00 EST et 7 novembre 02:00 EST).

Le service peut être indisponible pendant cette période.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Merci. L'équipe Sage.

-------------------------------------------------------------------------------------

Bei Ihrer Sage Operations (SO) Global werden am Samstag, den 7. November. 2026. für 3 Stunden zwischen 05:00 MEZ und 08:00 MEZ. Wartungsarbeiten durchgeführt.

Der Dienst kann während dieses Zeitraums nicht verfügbar sein.

Wir entschuldigen uns für etwaige Unannehmlichkeiten.

Mit freundlichen Grüßen, Das Sage-Team
Nov 5, 16:52 UTC

Nov `6`, `2026`

Sage Token Service - Degraded Performance

Resolved - The issue is resolved and the service is available and performing as expected.
Nov 6, 17:01 UTC

Update - We have identified an issue where Sage Token Service calls from Sage 50 CA are failing. We are currently investigating.
Nov 6, 16:11 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 6, 15:34 UTC

Sage 200 Professional SPC (UKI) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 12:00 UTC

Scheduled - The Sage 200 Professional SPC (UKI) service will undergo maintenance on November 6th, 2026 for 5 hours between 12:00 UTC to 17:00 UTC.

Access to existing sites will continue to work as normal, however new provisions will be unavailable during this maintenance window.

We apologize for any inconvenience caused.

Thank you for your patience.
The Sage Team.
Nov 3, 10:04 UTC

Sage Intacct - Operational

Resolved - The issue is resolved and the service is available and performing as expected.
Nov 6, 09:56 UTC

Identified - We have identified an issue affecting some customers using the Sage Intacct sandbox environment, which may prevent certain testing activities from being completed. Our teams are actively working to restore the affected data and services. The production environment is not impacted. We will provide a further update as restoration progresses.
Oct 27, 19:03 UTC

Sage X3 SaaS NA - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 05:00 UTC

Scheduled - The service Sage X3 SaaS in the United States and Canada will undergo maintenance on Friday November 6th, 2026 for 4 hours between 00:00 EST and 04:00 EST.

What to Expect:
The deployment will be performed during the next planned maintenance window.
A full backup will be completed before any deployment activity begins.
Users may experience a temporary service interruption while the deployment is in progress.

No action is required from you at this stage unless you have concerns about the planned deployment date or known business constraints that could impact the maintenance window.
If you have any reason why the deployment should not proceed as scheduled, please contact Sage X3 Support as soon as possible.

Thank you for your patience.

The Sage Team.

--------------------------------------------------

Le service Sage X3 SaaS en Canada fera l'objet d'une opération de maintenance le vendredi 6 novembre 2026 pendant 4 heures, entre 00:00 EST et 04:00 EST.

À quoi s'attendre :
Le déploiement sera effectué durant la prochaine fenêtre de maintenance planifiée.
Une sauvegarde complète sera réalisée avant le début de toute activité de déploiement.
Les utilisateurs peuvent subir une interruption temporaire du service pendant le déroulement du déploiement.

Aucune action n'est requise de votre part à ce stade, sauf si vous avez des préoccupations concernant la date prévue du déploiement ou si vous connaissez des contraintes métier susceptibles d'avoir un impact sur la fenêtre de maintenance.

Si vous avez une raison pour laquelle le déploiement ne devrait pas être effectué comme prévu, veuillez contacter le Support Sage X3 dès que possible.

Nous vous remercions de votre patience.

L'équipe Sage.
Nov 5, 18:04 UTC

Sage X3 SaaS in the UK, DE & FR - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:01 UTC

Scheduled - The service Sage X3 SaaS in the United Kingdom, Germany and France will undergo maintenance on Thursday November 5th, 2026 for 4 hours between 22:00 UTC and 02:00 UTC on November 6th. (23:00 CET on November 5th and 03:00 CET on November 6th).

What to Expect:
The deployment will be performed during the next planned maintenance window.
A full backup will be completed before any deployment activity begins.
Users may experience a temporary service interruption while the deployment is in progress.

No action is required from you at this stage unless you have concerns about the planned deployment date or known business constraints that could impact the maintenance window.
If you have any reason why the deployment should not proceed as scheduled, please contact Sage X3 Support as soon as possible.

Thank you for your patience.

The Sage Team.

--------------------------------------------------

Der Service Sage X3 SaaS in Deutschland werden am Donnerstag, dem 5. November 2026 zwischen 23:00 MEZ und 03:00 MEZ. 6 November. für planmäßige Wartungsarbeiten für bis zu 4 Stunden nicht verfügbar sein.

Was Sie erwarten können:
Die Bereitstellung wird während des nächsten geplanten Wartungsfensters durchgeführt.
Vor Beginn der Bereitstellung wird eine vollständige Datensicherung erstellt.
Während der Bereitstellung kann es zu einer vorübergehenden Unterbrechung des Dienstes kommen.

Von Ihrer Seite ist derzeit keine Aktion erforderlich, es sei denn, Sie haben Bedenken hinsichtlich des geplanten Bereitstellungstermins oder es bestehen bekannte geschäftliche Einschränkungen, die das Wartungsfenster beeinträchtigen könnten.

Sollte es Gründe geben, weshalb die Bereitstellung nicht wie geplant durchgeführt werden sollte, wenden Sie sich bitte so bald wie möglich an den Sage X3 Support.

Vielen Dank für Ihre Geduld.

Ihr Sage Team.

------------------------------------------------------------------
Le service Sage X3 SaaS en France fera l'objet d'une opération de maintenance le jeudi 5 november 2026 pendant 4 heures, entre 23:00 CET et 03:00 CET le 6 november.

À quoi s'attendre :
Le déploiement sera effectué durant la prochaine fenêtre de maintenance planifiée.
Une sauvegarde complète sera réalisée avant le début de toute activité de déploiement.
Les utilisateurs peuvent subir une interruption temporaire du service pendant le déroulement du déploiement.

Aucune action n'est requise de votre part à ce stade, sauf si vous avez des préoccupations concernant la date prévue du déploiement ou si vous connaissez des contraintes métier susceptibles d'avoir un impact sur la fenêtre de maintenance.

Si vous avez une raison pour laquelle le déploiement ne devrait pas être effectué comme prévu, veuillez contacter le Support Sage X3 dès que possible.

Nous vous remercions de votre patience.

L'équipe Sage.
Nov 5, 17:58 UTC

Sage 200 Professional SPC (UKI) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 20:00 UTC

Scheduled - The Sage 200 Professional SPC (UKI) and Professional On Premise API service will undergo maintenance on November 5th, 2026 for 4 hours between 20:00 GMT to 00:00 GMT on November 6th, 2026.

The service may not be available during the scheduled maintenance window.

We apologise for any inconvenience caused.

Thank you for your patience.
The Sage Team.
Oct 29, 13:33 UTC

Nov `5`, `2026`

Pension Data Exchange (UKI) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 5, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 18:00 UTC

Scheduled - Pension Data Exchange (UKI) will be undergoing maintenance on Thursday, November 5th 2026, for 4 hours between 18:00 UTC and 22:00 UTC.

The service will be unavailable for the below products when making submissions:
- Pension Data Exchange.
- Sage 50.
- Sage Business Cloud Payroll.

We apologise for any inconvenience this may cause.

Thank you. The Sage Team.
Nov 2, 20:16 UTC

Nov `4`, `2026`

Brightpearl - Partial Outage

Resolved - The issue is resolved and the service is available and performing as expected.
Nov 4, 19:18 UTC

Identified - We have identified a global issue preventing customers from printing inventory transfer goods notes. All other product functionalities are performing as expected.
We are working on a fix.
Nov 4, 19:02 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 4, 18:50 UTC

Nov `3`, `2026`

AutoEntry - Core

Resolved - The issue is resolved and the service continues to perform as expected.
Nov 3, 15:09 UTC

Monitoring - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Nov 3, 13:30 UTC

Update - We have identified an issue preventing customers across all regions from synchronising the AutoEntry Core Desktop and web versions. Customers are facing time-out errors.
We are currently investigating the cause of these time-out errors.
Nov 3, 12:54 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 3, 12:41 UTC

Scheduled Maintenance on HMRC

Completed - The scheduled maintenance has been completed.
Nov 3, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 09:00 UTC

Scheduled - HMRC will be undergoing important system maintenance on Tuesday, November 3rd, 2026.

Due to scheduled maintenance, you will be unable to access the Self Assessment Assist (MTD) API (Submission Feedback), for 6 hours, from 09:00 UTC to 15:00 UTC.

You will still be able to use the Making Tax Digital for Income Tax service during this time.

For more information visit this link.

Thank you. The Sage Team.
Oct 31, 10:19 UTC

Sage EDI (FR) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 3, 11:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 11:00 UTC

Scheduled - La plate-forme EDI sera en maintenance le mardi 3 novembre, 2026, pendant 15 minutes, de 12:00 CET et 12:15 CET.

Les services EDI ci-dessous ne seront pas disponibles:
• Le service de consultation des flux à partir de SBCP
• Le suivi des envois à partir de DS
• Les nouvelles inscriptions d’utilisateurs (parcours client)

Les services EDI ci-dessous resteront opérationnels:
• Le service de dépôt EDI
• TauxAT, PAS, FPOC et BPIJ
• Tous les services EDI Expert-comptable

Les dépôts effectués pendant cette operation de maintenance seront mis en attente jusqu’à la reprise des services.

Nous vous remercions par avance pour votre compréhension.

Cordialement, l'équipe Sage.

----------------------------------------------

The EDI platform will be under maintenance on Tuesday, November 3rd, 2026, for 15 minutes, between 12:00 CET and 12:15 CET.

The following EDI services will not be available:
• The service for viewing flows from SBCP
• Shipment tracking from DS
• New user registrations (customer journey)

The following EDI services will remain operational:
• The EDI Deposit Service
• AT, PAS, FPOC and BPIJ rates
• All EDI services Chartered Accountant

Any submissions made during this maintenance operation will be placed on hold until the services resume.

We thank you in advance for your understanding.

Thanks. The Sage Team.
Nov 3, 10:35 UTC

Nov `2`, `2026`

Ciel Données Mobiles for Sage 50 FR - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 2, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 18:00 UTC

Scheduled - Le service Ciel Données Mobiles for Sage 50 FR fera l'objet d'une maintenance le lundi 2 novembre 2026, pendant 1 heure entree 19:00 CET et 20:00 CET.

Le service pourrait être indisponible pendant la fenêtre de maintenance planifiée.

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci de votre patience.
L'équipe Sage

----------------------------------------------------------------

The service Ciel Données Mobiles for Sage 50 FR will undergo maintenance on Monday, November 2nd, 2026, for an hour between 19:00 CET and 20:00 CET.

The service may be unavailable during the scheduled maintenance window.

We apologise for any inconvenience this may cause.

Thank you for your patience.
The Sage Team
Oct 29, 21:13 UTC

Sage HCM (Criterion) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 2, 12:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 05:00 UTC

Scheduled - Sage HCM (Criterion) will undergo maintenance on Monday November 2nd, 2026, for 7 hours, between 00:00 EST and 07:00 EST (05:00 BST and 12:00 BST).

The service will be unavailable for some hours during the scheduled maintenance window.

We apologize for any inconvenience caused.

Thank you for your patience.
The Sage Team.

------------------------------------

Sage HCM (Criterion) sera en maintenance le lundi 2 Novembre, 2026, pendant 7 heures, entre 00:00 EST et 07:00 EST.

Le service sera indisponible pendant quelques heures au cours de la période de maintenance planifiée.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Merci. L'équipe Sage.
Oct 29, 17:19 UTC

Sage EDI (FR) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 2, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 11:00 UTC

Scheduled - La plate-forme EDI sera en maintenance le lundi 2 novembre, 2026, pendant 1 heure, entre 12:00 CET et 13:00 CET.

Les services EDI ci-dessous ne seront pas disponibles :
• Les services TauxAT, PAS, FPOC et BPIJ.
• Le service de dépôt Edi.

Les services EDI ci-dessous resteront opérationnels :

• Le service de consultation des flux à partir de SBCP
• Le suivi des envois à partir de DS
• Les nouvelles inscriptions d’utilisateurs (parcours client)
• Le portail oga.sage.fr
• La brique de contrôle DS
• Tous les services EDI Expert-comptable

Les dépôts effectués pendant cette operation de maintenance seront mis en attente jusqu’à la reprise des services.

Nous vous remercions par avance pour votre compréhension.

Cordialement, l'équipe Sage.

---------------------------------------

The EDI platform will undergo maintenance on Monday, November 2nd, 2026, for 1 hour, between 12:00 CET and 13:00 CET.

The following EDI services will be unavailable:
• TauxAT, PAS, FPOC and BPIJ services
• The EDI submission service

The following EDI services will remain operational:
• The flow consultation service via SBCP
• Submission tracking via DS
• New user registrations (customer journey)
• The portal oga.sage.fr
• The DS control block
• All EDI services for accounting firms

Any submissions made during this maintenance period will be placed on hold until services resume.

Thank you in advance for your understanding.

Kind regards. The Sage Team
Oct 30, 11:17 UTC

Sage Business Cloud Accounting (UKI) - Partial Outage

Resolved - The issue is resolved and the service is available and performing as expected.

-------------------------------------

Le problème est résolu; le service est disponible et fonctionne comme prévu.
Nov 2, 11:01 UTC

Update - We have identified a fix for the issue and expect to implement it soon.
Important: We have proactively identified the customers impacted by this issue and provided an in-product message to their accounts. If you have not received this message, you are not impacted and can continue using the service as normal.
Thank you for your continued patience while we work to fully resolve this issue.

------------------------------------------------

Nous avons identifié un correctif pour ce problème et prévoyons de le mettre en œuvre prochainement.
Important : Nous avons identifié de façon proactive les clients touchés par ce problème et leur avons transmis un message directement dans le produit. Si vous n’avez pas reçu ce message, vous n’êtes pas touché et pouvez continuer à utiliser le service normalement.
Merci de votre patience pendant que nous travaillons à résoudre complètement ce problème.
Oct 29, 17:08 UTC

Identified - We have identified an issue affecting customers in the UK, Ireland, and Canada, where bank rules may result in duplicate transactions being created.
Thank you for your patience while we work to resolve this issue.

-------------------------------

Nous avons identifié un problème touchant des clients au Royaume-Uni, en Irlande et au Canada, où l’application des règles bancaires peut entraîner la création de transactions en double.
Merci de votre patience pendant que nous travaillons à résoudre ce problème.
Oct 23, 15:17 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.

-------------------------------------

Nous enquêtons sur un problème potentiel affectant le service. Une mise à jour sera fournie dans les 30 prochaines minutes.
Oct 23, 14:48 UTC

Nov `1`, `2026`

Sage Provisioning Portal (SEOS) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 1, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 16:00 UTC

Scheduled - Sage Provisioning Portal (SEOS) will be undergoing system maintenance on Sunday November 1st, 2026 for 2 hours, between 16:00 UTC and 18:00 UTC. (11:00 EDT and 13:00 EDT). (18:00 SAST and 20:00 SAST).

Access to the Sage Provisioning Portal will not be possible during this time.

The following applications may also encounter issues whilst attempting to log in during the maintenance window:
- Sage Online (FR)
- Sage 100 Partner Cloud (FR)
- Sage FRP 1000 Partner Cloud (FR)
- Sage 200 Standard (UKI)
- Sage 200 Professional SPC (UKI)
- Sage 200 (ES)
- Sage Despachos (ES)
- Sage 200 Partner Cloud (ES)
- Sage 300 Partner Cloud (NA)
- Sage 100 Partner Cloud (NA)
- Sage ERP (DE)
- Sage 300 People Managed Services (ZA)
- Sage 50 Cloud (US)
- Sage 100 Contractor Cloud

Users who are already logged in prior to the maintenance window will be unaffected.

We apologise for any inconvenience this may cause.

Thank you. The Sage Team

-----------------------------------------------------------------------

Sage Provisioning Portal (SEOS) estará en mantenimiento el Domingo Noviembre 1, 2026, durante 2 horas entre las 17:00 CET y las 19:00 CET.

El acceso a Sage Provisioning Portal no será posible durante este periodo de tiempo.

Los usuarios que ya hayan iniciado sesión antes de la ventana de mantenimiento no se verán afectados.

Las siguientes aplicaciones también pueden encontrar problemas al intentar iniciar sesión durante la ventana de mantenimiento:
- Sage 200 (ES)
- Sage Despachos (ES)
- Sage 200 Partner Cloud (ES)

Pedimos disculpas por cualquier inconveniente que podamos causar.

Gracias El equipo de Sage.

-----------------------------------------------------------------------

Sage Provisioning Portal (SEOS) sera en maintenance le Dimanche Novembre 1, 2026 pendant 2 heures entre 17:00 CET et 19:00 CET.

L'accès à Sage Provisioning Portal ne sera pas possible pendant cette période de temps.

Les utilisateurs qui se sont déjà connectés avant la fenêtre de maintenance ne seront pas affectés.

Les applications suivantes peuvent également rencontrer des problèmes lors de la tentative de connexion pendant la fenêtre de maintenance:
- Sage Online (FR)
- Sage 100 Partner Cloud (FR)
- Sage FRP 1000 Partner Cloud (FR)

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Merci. L'équipe Sage.

------------------------------------------------------------------------

Der Sage Provisioning Portal (SEOS) wird am Sonntag, November 1, 2026, für 2 Std. zwischen 17:00 MSZ und 19:00 MSZ, gewartet.

Der Zugriff auf das Sage Provisioning Portal über die unten aufgeführten Dienste ist nicht möglich.

Benutzer, die sich bereits vor dem Wartungsfenster angemeldet haben, werden nicht betroffen sein.

Die folgende Anwendung kann auch Probleme beim Einloggen während des Wartungsfensters haben:
- Sage ERP (DE)

Wir entschuldigen uns für etwaige Unannehmlichkeiten, die dadurch entstehen.

Mit freundlichen Grüßen, Das Sage-Team.
Oct 29, 13:25 UTC

Oct `31`, `2026`

Sage Intacct - Global - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 31, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 02:30 UTC

Scheduled - The service Sage Intacct will undergo maintenance on October 31st at 02:30 UTC for 4 hours between 02:30 UTC to 06:30 UTC.

The service may not be available during the scheduled maintenance window.

We apologise for any inconvenience caused.

Thank you for your patience.
The Sage Team.
Oct 29, 10:19 UTC

Related

Scheduled Maintenance

Sage Intacct - Global - Scheduled Maintenance Nov 14, 2026 03:30-07:30 UTC

Sage Business Cloud Paie (FR) - Scheduled Maintenance Nov 17, 2026 18:30-21:30 UTC

Sage Construction Management - Scheduled Maintenance Nov 19, 2026 03:00-10:00 UTC

Sage Intacct - Global - Scheduled Maintenance Nov 21, 2026 03:30-07:30 UTC

Payments Out Service - Scheduled Maintenance Dec 6, 2026 00:15-05:15 UTC

Past Incidents

Nov 14, 2026

Nov 13, 2026

Nov 12, 2026

Nov 11, 2026

Nov 10, 2026

Nov 9, 2026

Nov 8, 2026

Nov 7, 2026

Nov 6, 2026

Nov 5, 2026

Nov 4, 2026

Nov 3, 2026

Nov 2, 2026

Nov 1, 2026

Oct 31, 2026

Sage Intacct - Global - Scheduled Maintenance Nov `14`, `2026` `03:30`-`07:30` UTC

Sage Business Cloud Paie (FR) - Scheduled Maintenance Nov `17`, `2026` `18:30`-`21:30` UTC

Sage Construction Management - Scheduled Maintenance Nov `19`, `2026` `03:00`-`10:00` UTC

Sage Intacct - Global - Scheduled Maintenance Nov `21`, `2026` `03:30`-`07:30` UTC

Payments Out Service - Scheduled Maintenance Dec `6`, `2026` `00:15`-`05:15` UTC

Nov `14`, `2026`

Nov `13`, `2026`

Nov `12`, `2026`

Nov `11`, `2026`

Nov `10`, `2026`

Nov `9`, `2026`

Nov `8`, `2026`

Nov `7`, `2026`

Nov `6`, `2026`

Nov `5`, `2026`

Nov `4`, `2026`

Nov `3`, `2026`

Nov `2`, `2026`

Nov `1`, `2026`

Oct `31`, `2026`