Sage Status

E-Reporting - Partial Outage

Update - Nous avons identifié un problème empêchant les clients en France de téléverser des documents. Toutes les autres fonctionnalités du produit fonctionnent normalement.

Nous enquêtons actuellement sur ce problème.

Produits/Services concernés :
-Sage 50 FR
-Sage Online (FR)

----------------------------------------------

We have identified an issue preventing customers in France from uploading documents. All other product functionalities are performing as expected.
We are investigating.
The products/services affected are:
-Sage 50 FR
-Sage Online (FR)
Sep 30, 2026 - 16:03 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 30, 2026 - 15:40 UTC

Brightpearl - Partial Outage

Update - The Product Labels issue:
The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
Sep 29, 2026 - 15:57 UTC

Monitoring - The Product Labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
Sep 21, 2026 - 12:59 UTC

Banking Service - Gocardless - Partial Outage

Update - We remain engaged with our third-party provider, GoCardless, which is actively working on a fix.
Sep 22, 2026 - 15:39 UTC

Identified - We have identified an issue affecting customers in the USA, Canada, Ireland, and the UK. Customers with accounts at The Co-operative Bank who use the products listed below are unable to receive bank feeds. The service continues to perform as expected for customers using other banking providers.
We are engaged with our third-party, Gocardless to resolve this issue.

The products/services affected are:
Sage 200 Standard UKI
Sage 50 Accounts UKI
Sage Business Cloud Accounting (UKI)
Sage Business Cloud Accounting (NA)
Sage Sole Trader
Sage Intacct UKI/NA
Sage 50 CA
Sep 21, 2026 - 14:34 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 21, 2026 - 14:01 UTC

Uptime over the past 90 days. View historical uptime.

North America Partial Outage

Accounting Data Services Operational

Authentication Service Operational

AutoEntry Operational

Banking Service Operational

Brightpearl Operational

Cloud Services Operational

Community Hub Operational

Datahub Operational

Developer Experience Community Operational

Embedded Services Operational

Embedded Services - Submission Service Operational

Embedded Services - Subscription Provisioning Operational

Embedded Services - Tax Service Operational

Enhanced Planning Operational

GoProposal Operational

ISV Marketplace Operational

My Workforce Analyzer Operational

Network Directory Services Operational

Network Services - Sales Use Tax Operational

PAYA Payment Center Operational

Payments Acceptance Service Operational

Payments Out Service Operational

Pegg Bot Operational

Product Tours Operational

Remote Data Access (RDA) NA Operational

Sage.com Websites Operational

Sage 50 Partial Outage

Sage 50 Cloud (CA) Operational

Sage 50 Cloud (US) Operational

Sage 50 / Sage 100 US Direct Deposit Operational

Sage 100 Contractor Cloud Operational

Sage 100 Partner Cloud (NA) Operational

Sage 300 Partner Cloud (NA) Operational

SBC Accounting Bulk Data Provisioner Operational

Sage Ai AP Automation Operational

Sage Ai Assistant Operational

Sage Ai Document Extraction Operational

Sage Ai Document Split Operational

Sage Ai PO matching Operational

Sage Ai SIT Operational

Sage Ai Suggested Response Operational

Sage AR Automation Operational

Sage BidMatrix Operational

Sage Business Cloud Accounting (NA) Partial Outage

Sage Business Cloud Accounting - Sage Intelligence Operational

Sage Business Cloud Digital Network Operational

Sage Business Cloud Financials Operational

Sage Business Cloud Financials - Sage Intelligence Operational

Sage Business Cloud Payroll International Operational

Sage Carbon Accounting Operational

Sage Cloud Enablement Operational

Sage Cloud Portal Operational

Sage Connect Operational

Sage Construction Management Operational

Sage Construction Management Mobile Operational

Sage Construction Management Teamlink Portal Operational

Sage CRM KeyGen Operational

Sage CRM Live Operational

Sage Developer Community Operational

Sage Developer Portal Operational

Sage Expense Management Operational

Sage Expense Management API Operational

Sage Expense Management CapitalOne Operational

Sage Expense Management Mobile Operational

Sage Fixed Assets Cloud Operational

Sage Fixed Assets Premier Cloud Operational

Sage for Accountants Operational

Sage HCM (Criterion) Operational

Sage HR Operational

Sage HR (CA) Operational

Sage HR (US) Operational

Sage ID Operational

Sage Intacct Planning Operational

Sage Intacct Partial Outage

Sage Intelligent Time Operational

Sage Inventory Planner Operational

Sage Licensing Service (SLS) Operational

Sage Migration Assistant Operational

Sage Network Operational

Sage Network API Operational

Sage Network Inbox Operational

Sage Network Portal Operational

Sage One Canada (Standard) Operational

Sage One US (Standard) Operational

Sage Operations (SO) Operational

Sage Payroll Calculator Agent Operational

Sage People Operational

Sage People SFTP Operational

Sage Provisioning Portal (SEOS) Operational

Sage Reporting Service Operational

Sage Sales Management Operational

Sage Software Auto Update Service Operational

Sage Support Operational

Sage Supply Chain Intelligence Operational

Sage Timeslips Anywhere Operational

Sage Timeslips Go Operational

Sage University Operational

Sage X3 Connector - Shop Floor Control Operational

Sage X3 Cloud Operational

Sage X3 Online Help Operational

SMB Tracker Bot Operational

Subscription Services Operational

Tax Service Operational

Webchat Functionality Operational

X3 - SEI Reporting Operational

Europe Partial Outage

Accounting Data Services Operational

Authentication Service Operational

AutoEntry Operational

Azuneed (FR) Operational

Banking Service Partial Outage

Brightpearl Operational

Business Verification & Intelligence Service Operational

Cashflow (ES) Operational

Ciel Données Mobiles for Sage 50 FR Operational

Ciel.com (FR) Operational

Cloud ID Redirector Operational

Cloud Services Operational

Community Hub Operational

Companies House Service (CHS) Operational

Datahub Operational

DataFlow Service (DFS/AAPI) Operational

Developer Experience Community Operational

E-Invoicing Operational

E-invoicing France Operational

E-Invoicing Portal Operational

Embedded Services Operational

Embedded Services - Submission Service Operational

Embedded Services - Subscriptions Operational

Embedded Services - Subscription Provisioning Operational

Embedded Services - Tax Service Operational

Employee Verification (UK) Operational

Enhanced Planning Operational

E-Reporting Partial Outage

E-Reporting- ADP Operational

Eurowin (ES) Operational

Experts Comptables Sage FR Website Operational

Foreign Exchange Services Operational

FR-e-Reporting Operational

Futrli Operational

Generation Experts Connector Cloud (FR) Operational

GoProposal Operational

HR Data Service (DE) Operational

ID Lookup Operational

ISV Marketplace Operational

Making Tax Digital (MTD) Operational

MTD ITSA Operational

My Sage Operational

Natwest Earth Operational

Network Directory Services Operational

Network Services - Sales Use Tax Operational

Online Help Center (FR) Operational

Panel Sage Licensing (ES) Operational

Payments Acceptance Service Operational

Payments Out Service Operational

Pegg Bot Operational

Pension Data Exchange (UKI) Operational

PricerSSC Operational

Product Tours Operational

Remote Data Access (RDA) UKI Operational

SaaS Online Banking (ES) Operational

Sage.be Operational

Sage.com Websites Operational

Sage 50 Partial Outage

Sage 50 Accounts Partial Outage

Sage 50 Cloud (DE) Operational

Sage 50 Cloud (ES) Operational

Sage 50 Cloud (FR) Operational

Sage 50 Cloud (PT) Operational

Sage 50 Cloud Trial (ES) Operational

Sage 50 Cloud (UK) Operational

Sage 50 Micropay - UKI Operational

Sage 50 Payroll Operational

Sage 50 Payroll Cloud Operational

Sage 50 UK DDM – GoCardless Operational

Sage50c - Sage Intelligence Operational

Sage 100 Partner Cloud (FR) Operational

Sage 200 (ES) Operational

Sage 200 Office365 Operational

Sage 200 Partner Cloud (ES) Operational

Sage 200 Portal del Empleado (ES) Operational

Sage 200 Professional SPC (UKI) Operational

Sage 200 Standard (UKI) Partial Outage

Sage Accountants Production (SAP) Operational

Sage ACS Operational

Sage Active Operational

Sage Ai AP Automation Operational

Sage Ai Document Extraction Operational

Sage Ai Document Split Operational

Sage Ai PO matching Operational

Sage Ai Report Recommender Operational

Sage Ai Transaction Categorisation Operational

Sage AR Automation Operational

Sage Balances (ES) Operational

Sage Bewerber Online (DE) Operational

Sage BOB Operational

Sage Boutique Partenaires (FR) Operational

Sage Business Cloud Accounting (UKI) Partial Outage

Sage Business Cloud Accounting - Sage Intelligence Operational

Sage Business Cloud Bureau (FR) Operational

Sage Business Cloud Digital Network Operational

Sage Business Cloud Financials Operational

Sage Business Cloud Financials - Sage Intelligence Operational

Sage Business Cloud Lohnabrechnung (DE) Operational

Sage Business Cloud Paie (FR) Operational

Sage Business Cloud Payroll Operational

Sage Business Cloud Payroll International Operational

Sage Business Cloud Wage Verification Operational

Sage Business Docs Operational

Sage Business Reporting Operational

Sage Carbon Accounting Operational

Sage Cloud Enablement Operational

Sage Cloud Portal Operational

Sage Connect Operational

Sage Connect Outlook Add-In Operational

Sage Connector Distribution Service Operational

Sage Construction Management Operational

Sage Construction Management Mobile Operational

Sage Construction Management Teamlink Portal Operational

Sage Corporation Tax Operational

Sage Customer Services Operational

Sage Customers Services UKI Operational

Sage CRM KeyGen Operational

Sage CRM Live Operational

Sage CV Reader (DE) Operational

Sage Despachos (ES) Operational

Sage Developer Community Operational

Sage Developer Portal Operational

Sage DPW Cloud Operational

Sage Earth Operational

Sage Earth Business Footprints Operational

Sage Earth Industry Average Footprints Operational

Sage EDI (FR) Operational

Sage EDI EC (FR) Operational

Sage EDI PME (FR) Operational

Sage ERP (DE) Operational

Sage eFactura ContaPlus (ES) Operational

Sage efacture (FR) Operational

Sage Expense Management Operational

Sage Expense Management API Operational

Sage Expense Management Mobile Operational

Sage Final Accounts Online Operational

Sage Fixed Assets Cloud Operational

Sage Fixed Assets Premier Cloud Operational

Sage Flux Bancaires Operational

Sage for Accountants Operational

Sage FRP 1000 (FR) Operational

Sage FRP 1000 Partner Cloud (FR) Operational

Sage HCM (Criterion) Operational

Sage HR Operational

Sage HR (DE) Operational

Sage HR (FR) Operational

Sage HR (IE) Operational

Sage HR (UK) Operational

Sage HRP (UKI) HR Payroll UKI Operational

Sage HR Online Service (DE) Operational

SageID Redirector for FRP Operational

Sage ID Operational

Sage Intacct Partial Outage

Sage Intelligent Time Operational

Sage Inventory Planner Operational

Sage Intacct Planning Operational

Sage L1000 (FR) Operational

Sage Learning Services Spain Operational

Sage Licensing (ES) Operational

Sage Licensing Service (SLS) Operational

Sage Linkup (FR) Operational

Sage Migration Assistant Operational

Sage Mobile (DE) Operational

Sage Network Operational

Sage Network API Operational

Sage Connect Outlook Add-In Operational

Sage Network Inbox Operational

Sage Network Link Operational

Sage Network Portal Operational

Sage One Portugal Operational

Sage Online (FR) Partial Outage

Sage Operations (SO) Operational

Sage PA Operational

Sage Panel AddOns Operational

Sage Partner Edition Operational

Sage Payments (UKI) Operational

Sage Payroll Operational

Sage Payroll DE Operational

Sage People Operational

Sage People SFTP Operational

Sage Personal Tax Operational

Sage Provisioning Portal (SEOS) Operational

Sage Reporting Service Operational

Sage RTX (EU) Operational

Sage SaaS Accountants (ES) Operational

Sage Sales Management Operational

Sage Service Token (ES) Operational

Sage SFD Operational

Sage Smartcool (ES) Operational

Sage Software Auto Update Service Operational

Sage Sole Trader Partial Outage

Sage Soluciones Conectadas (ES) Operational

Sage Soluciones Conectadas API (ES) Operational

Sage Support Operational

Sage Supply Chain Intelligence Operational

Sage Timeslips Anywhere Operational

Sage Token Service Operational

Sage Tu-Efideliza Operational

Sage University Operational

Sage X3 Connector - Shop Floor Control Operational

Sage X3 Cloud Operational

Sage X3 Hosted (FR) Operational

Sage X3 Online Help Operational

Sage XRT Advanced Operational

Sage XRT Business Exchange Operational

Sage XRT Treasury Operational

Sage XRT Treasury (FR) Operational

Sage ZW Mobile (DE) Operational

SBC Accounting API Operational

SBC Accounting Bulk Data Provisioner Operational

SBC UI Operational

SIREN/SIRET Operational

SMB Tracker Bot Operational

Store Sage FR Website Operational

Subscription Services Operational

Tax Service Operational

Webchat Functionality Operational

X3 - SEI Reporting Operational

Asia Pacific Operational

Authentication Service Operational

AutoEntry Operational

Banking Service Operational

Brightpearl Operational

Cloud Services Operational

Community Hub Operational

Datahub Operational

Data Hub AU Operational

Developer Experience Community Operational

Embedded Services Operational

Enhanced Planning Operational

Futrli Operational

GoProposal Operational

ID Lookup Operational

ISV Marketplace Operational

Messaging Service Operational

Micropay SFTP for Payflow (AU) Operational

Network Directory Services Operational

Network Services - Sales Use Tax Operational

Payments Acceptance Service Operational

Pegg Bot Operational

Product Tours Operational

Sage 50 Operational

Sage.com Websites Operational

Sage Ai AP Automation Operational

Sage Ai Document Extraction Operational

Sage Ai Document Split Operational

Sage AR Automation Operational

Sage Business Cloud Digital Network Operational

Sage Cloud Enablement Operational

Sage Cloud Portal Operational

Sage Construction Management Operational

Sage Construction Management Mobile Operational

Sage Construction Management Teamlink Portal Operational

Sage CRM KeyGen Operational

Sage CRM Live Operational

Sage Developer Community Operational

Sage Developer Portal Operational

Sage Earth Business Footprints Operational

Sage Earth Industry Average Footprints Operational

Sage Employee Service Operational

Sage Expense Management Operational

Sage Expense Management API Operational

Sage Expense Management Mobile Operational

Sage Global KnowledgeBase Operational

Sage HandiSoft Client Portal Operational

Sage HandiSoft Connect Operational

Sage HandiSoft Final Accounts AU Operational

Sage HandiSoft Online Operational

Sage HandiTax Cloud Operational

Sage HR Operational

Sage ID Operational

Sage Intacct Operational

Sage Intacct Planning Operational

Sage Intelligent Time Operational

Sage Inventory Planner Operational

Sage Network Operational

Sage Operations (SO) Operational

Sage Payroll Online MicrOpay Operational

Sage Payroll Online ESP Operational

Sage Payroll Online Web API Operational

Sage Payroll Online ConnX Operational

Sage Payroll Online WageEasy Operational

Sage Payroll Online Express Super Operational

Sage Payroll Online Yellowfin Operational

Sage People Operational

Sage People Pay Operational

Sage People SFTP Operational

Sage Portal Operational

Sage Software Auto Update Service Operational

Sage Support Operational

Sage Supply Chain Intelligence Operational

Sage TimeSlips Anywhere Operational

Sage Timeslips Go Operational

Sage University Operational

Sage X3 Online Help Operational

SMB Tracker Bot Operational

Subscription Services Operational

Tax Service Operational

Webchat Functionality Operational

South America Operational

Authentication Service Operational

AutoEntry Operational

Banking Service Operational

Brightpearl Operational

Cloud Services Operational

Community Hub Operational

Datahub Operational

Developer Experience Community Operational

Fox NET Operational

ISV Marketplace Operational

Messaging Service Operational

Network Directory Services Operational

Network Services - Sales Use Tax Operational

Payments Acceptance Service Operational

Pegg Bot Operational

Plataforma Sage Operational

Product Tours Operational

Sage 50 Operational

Sage.com Websites Operational

Sage Business Cloud Digital Network Operational

Sage CRM Community Operational

Sage CRM KeyGen Operational

Sage CRM Live Operational

Sage Developer Community Operational

Sage Developer Portal Operational

Sage Gestão Contábil Operational

Sage HR Operational

Sage ID Operational

Sage Inventory Planner Operational

Sage Network Operational

Sage People Operational

Sage People SFTP Operational

Sage Sales Management Operational

Sage Software Auto Update Service Operational

Sage Support Operational

Sage University Operational

Sage X3 Online Help Operational

SMB Tracker Bot Operational

Subscription Services Operational

Webchat Functionality Operational

Middle East and Africa Operational

Authentication Service Operational

AutoEntry Operational

Automatic Updates Operational

Banking Service Operational

Brightpearl Operational

Channel Business Partner Application Operational

Cloud Services Operational

Community Hub Operational

Datahub Operational

DDS Payroll insights tool Sage 300 ZA Operational

Developer Experience Community Operational

Embedded Services Operational

Evolution: Sync Dash (ZA) Operational

GoProposal Operational

ISV Marketplace Operational

Messaging Service Operational

Network Directory Services Operational

Network Services - Sales Use Tax Operational

Payments Acceptance Service Operational

Pegg Bot Operational

Product Tours Operational

Sage.com Websites Operational

Sage 50 Operational

Sage 300 Connected Services Operational

Sage 300 People Managed Services Operational

Sage Ai AP Automation Operational

Sage Ai Document Extraction Operational

Sage Ai Document Split Operational

Sage Business Cloud Accounting - Sage Intelligence Operational

Sage Business Cloud Accounting ZA Operational

Sage Business Cloud Digital Network Operational

Sage Business Cloud Payroll International Operational

Sage Business Cloud Payroll Professional Operational

Sage Business Cloud Payroll South Africa Operational

Sage Business Cloud Intelligence Reporting Operational

Sage Business Cloud Self Service Operational

Sage Cloud Enablement Operational

Sage Cloud Portal Operational

Sage Connected Services Operational

Sage CRM KeyGen Operational

Sage CRM Live Operational

Sage Developer Community Operational

Sage Developer Portal Operational

Sage Evolution International Operational

Sage Evolution SDK (ZA) Operational

Sage Global KnowledgeBase Operational

Sage HR Operational

Sage HR (ZA) Operational

Sage ID Operational

Sage Intacct Operational

Sage Intacct Planning Operational

Sage Intelligence Service (ZA) Operational

Sage Inventory Planner Operational

Sage Network Operational

Sage Operations (SO) Operational

Sage Outsourcing Operational

Sage Payroll Advanced (ZA) Operational

Sage People Operational

Sage People Payroll Operational

Sage People SFTP Operational

Sage Portal Operational

Sage Provisioning Portal (SEOS) Operational

Sage Software Auto Update Service Operational

Sage Support Operational

Sage University Operational

Sage X3 Cloud Operational

Sage X3 Online Help Operational

SageZA Hosting Service Operational

SBC Accounting ZA Training Operational

SMB Tracker Bot Operational

South Africa Online Tax Calculator Operational

Subscription Services Operational

Tax Service Operational

Webchat Functionality Operational

Cloud Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sage Timeslips Go - Scheduled Maintenance Oct `1`, `2026` `01:00`-`02:00` UTC

Sage Timeslips Go will undergo maintenance on Wednesday, September 30th, 2026, for 1 hour, between 21:00 EDT and 22:00 EDT (11:00 AEST and 12:00 AEST on October 1st, 2026).

The service may be unavailable during the scheduled maintenance window.

We apologize for any inconvenience caused.

Thank you for your patience. The Sage Team.

-----------------------------------------------

Sage TimeSlips Go fera l'objet d'une maintenance système importante le mercredi 30 septembre 2026 pendant 1 heure, entre 21:00 EDT et 22:00 EDT.

Le service pourrait être temporairement indisponible pendant la période de maintenance planifiée.

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci de votre patience.

L'équipe Sage.
Posted on Sep 29, 2026 - 13:57 UTC

Sage efacture (FR) - Scheduled Maintenance Oct `1`, `2026` `17:30`-`21:00` UTC

Sage eFacture (FR) sera en maintenance le jeudi 1er octobre 2026, pendant 3 heures 30 minutes, entre 19:30 CET et 23:00 CET.

Les services ci-dessous ne seront pas disponibles :

• Les dépôts des documents
• Le site efacture.sage.fr/

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Merci. L'équipe Sage.

---------------------------------------------------------------

Sage eFacture (FR) will be undergoing important system maintenance on Thursday, 1 October 2026, for 3 hours 30 minutes, between 19:30 CET and 23:00 CET.

The below services will be unavailable:
• Document submissions
• The portal efacture.sage.fr/

We apologize for any inconvenience this may cause.

Thank you. The Sage Team
Posted on Sep 30, 2026 - 13:23 UTC

Sage EDI EC (FR) - Scheduled Maintenance Oct `1`, `2026` `17:30`-`21:00` UTC

La plate-forme EDI-EC sera en maintenance le jeudi 1 octobre 2026, pendant 3 heures 30 minutes, entre 19:30 CET et 23:00 CET.

Les services EDI ci-dessous ne seront pas disponibles :
• Tous les services EDI Expert-comptable (superviseur EDI et dépôt des flux EDI) pendant l’installation et redémarrage

Les services EDI ci-dessous resteront opérationnels :
• Le service de consultation des flux à partir de SBCP
• Le suivi des envois à partir de DS
• Les nouvelles inscriptions d’utilisateurs (parcours client)
• Le portail oga.sage.fr
• Les dépôts de flux
• Le portail suivi-edi.sage.fr
• La brique de contrôle DS
• Le service PAS,FPOC et BPIJ

Nous vous remercions par avance pour votre compréhension.

Cordialement, l'équipe Sage.

------------------------------------------------------

The EDI-EC platform will undergo maintenance on Thursday, October 1st, 2026, for 3 hours 30 minutes, between 19:30 CET and 23:00 CET.

The following EDI services will be unavailable:
• All EDI Accountant services (EDI Supervisor and EDI file submission) will be unavailable during the installation and restart process.

The following EDI services will remain operational:
• The flow consultation service via SBCP
• Submission tracking via DS
• New user registrations (customer journey)
• The portal oga.sage.fr
• Flow submissions
• The portal https://suivi-edi.sage.fr
• The DS control component
• The PAS, FPOC and BPIJ services

Thank you in advance for your understanding.

Kind regards. The Sage Team
Posted on Sep 30, 2026 - 13:36 UTC

Salesforce Winter '27 Major Release Oct `3`, `2026` `02:00`-`03:00` UTC

Global Salesforce will be under scheduled maintenance on Friday, October 2nd, 2026, for 1 hour, between 22:00 EDT and 23:00 EDT (03:00 BST and 04:00 BST on October 3rd).

Global Salesforce instance will generally be available during this maintenance window.

Users who are online during the upgrade will be prompted to log in again to comply with security requirements.
After the maintenance window, Global Salesforce will be on the Winter '27 Release.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team
Posted on Sep 25, 2026 - 14:25 UTC

Sage People SFTP - Scheduled Maintenance Oct `7`, `2026` `17:00`-`21:00` UTC

Sage People SFTP will be undergoing maintenance on Wednesday, October 7th, 2026, for 4 hours between 18:00 BST and 22:00 BST (13:00 EDT and 17:00 EDT).

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team.

----------------------------------------------------

Sage People SFTP fera l'objet d'une maintenance système le mercredi 7 Octobre 2026, pendant 4 heures, entre 13:00 EDT et 17:00 EDT.

Le service ne sera pas disponible pendant cette période de maintenance planifiée.

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci. L'équipe Sage.
Posted on Sep 11, 2026 - 14:33 UTC

Past Incidents

Sep `30`, `2026`

Sage Payroll (DE) – Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 16:00 UTC

Scheduled - Sage Payroll DE wird am Mittwoch, den 30. September 2026, zwischen 17:00 MEZ und 20:00 MEZ gewartet.

Der Dienst kann während dieser geplanten Zeit möglicherweise nicht verfügbar sein.

Wir entschuldigen uns für eventuelle Unannehmlichkeiten.

Vielen Dank. Das Sage-Team

IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII

Sage Payroll DE will be undergoing maintenance on Wednesday, September 30th, 2026, for 3 hours between 17:00 CET and 20:00 CET.

The service may be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team
Sep 30, 10:22 UTC

Brightpearl Europe - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 16:30 UTC

Scheduled - Brightpearl Global will be undergoing maintenance on Wednesday, October 7th, 2026, for 30 minutes, between 06:30 UTC and 07:00 UTC.

The service for Shopify may not be available during this time.

We apologize for any inconvenience this may cause.

Thank you.

The Sage Team

-----------------------------------------------

Brightpearl Global fera l'objet d'une maintenance programmée le mercredi 7 octobre 2026, d'une durée de 30 minutes, entre 08:30 CET et 09:00 CET.

Le service Shopify pourrait ne pas être disponible pendant cette période.

Nous vous prions de nous excuser pour la gêne occasionnée.

Merci de votre compréhension.

L'équipe Sage

-----------------------------------------------

Brightpearl Global tiene programada una ventana de mantenimiento para el miércoles 7 de octubre de 2026, con una duración de 30 minutos, entre las 08:30 CET y las 09:00 CET.

Es posible que el servicio de Shopify no esté disponible durante este periodo.

Lamentamos cualquier inconveniente que esto pueda ocasionar.

Gracias por su comprensión.

El equipo de Sage

-----------------------------------------------

Für Brightpearl Global ist am Mittwoch, den 7. Oktober 2026, eine Wartung von 30 Minuten geplant, zwischen 08:30 Uhr MEZ und 09:00 Uhr MEZ.

Der Shopify-Dienst ist während dieses Zeitraums möglicherweise nicht verfügbar.

Wir entschuldigen uns für etwaige Unannehmlichkeiten.

Vielen Dank für Ihr Verständnis.

Das Sage-Team
Sep 30, 16:23 UTC

Remote Data Access (RDA) UKI - Operational

Resolved - The issue is resolved and the service continues to perform as expected.
Sep 30, 10:06 UTC

Monitoring - We have identified an issue preventing customers from the UK and Ireland from logging to Sage 50 Accounts (UKI).
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sep 29, 12:05 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 29, 11:39 UTC

Sage Construction Management - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 04:00 UTC

Scheduled - Sage Construction Management will be undergoing maintenance on Wednesday, September 30th, 2026, for 6 hours, between 09:30 IST and 15:30 IST (05:00 BST and 11:00 BST; 00:00 EDT and 06:00 EDT; 14:00 AEST and 20:00 AEST).

The service may be unavailable during this scheduled time.

We apologise for any inconvenience this may cause.

Thank you. The Sage Team

----------------------------------------------------------------

Sage Construction Management fera l'objet d'une maintenance système le Jeudi 10 Septembre 2026, pendant 6 heures, entre 00:00 EDT and 06:00 EDT.

Le service peut être indisponible pendant cette période prévue.

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci. L'équipe Sage.
Sep 28, 16:11 UTC

Sage Inventory Planner - Partial Outage

Resolved - The issue is resolved and the service is available and performing as expected.
Sep 30, 09:44 UTC

Identified - We have identified the cause of the issue and we are working on a fix.
Sep 30, 08:48 UTC

Update - We have identified an issue preventing customers across all regions from sending e-mails from Sage Inventory Planner.
All other product functionality is working as expected.
Sep 30, 08:04 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 30, 07:37 UTC

Sep `29`, `2026`

Remote Data Access (RDA) UKI - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 29, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 19:00 UTC

Scheduled - Remote Data Access (RDA) UKI will be undergoing maintenance on Tuesday, September 29th, 2026, for 3 hours, between 20:00 BST and 23:00 BST.

The service will be unavailable during this scheduled time for Sage 50 customers who use Sage RDA in the UK and Ireland.

We apologise for any inconvenience this may cause.

Thank you. The Sage Team
Sep 29, 18:51 UTC

SageID Redirector for FRP - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 29, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 17:00 UTC

Scheduled - Le service SageID Redirector pour FRP et X3 fera l’objet d’une maintenance le mardi 29 septembre 2026 pendant 1 heure, entre 19:00 CET et 20:00 CET.

Le service sera indisponible pendant la fenêtre de maintenance planifiée.

Les clients FRP et X3 sur site (on premise) utilisant le service de redirection Sage ID ne pourront pas se connecter pendant l’exécution de cette maintenance de routine.

Nous vous présentons nos excuses pour la gêne occasionnée.

Nous vous remercions de votre patience.

L’équipe Sage.

----------------------------------------------------------

The service SageID Redirector for FRP and X3 will undergo maintenance on Tuesday, September 29th, 2026, for 1 hour between 19:00 CET and 20:00 CET.

The service will be unavailable during the scheduled maintenance window.

On premise FRP and X3 customers utilising the Sage ID Redirection service will be unable to login whilst routine maintenance is performed.

We apologise for any inconvenience caused.

Thank you for your patience. The Sage Team.
Sep 25, 15:40 UTC

Sage 100 Partner Cloud NA - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 29, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 00:00 UTC

Scheduled - Sage 100 Partner Cloud NA will be undergoing maintenance on Monday, September 28th, 2026, for 2 hours, between 20:00 EDT and 22:00 EDT.

While the Windows Mode will remain available, the Browser Mode will be unavailable during this scheduled period.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team

---------------------------------------------

Sage 100 Partner Cloud NA fera l’objet d’une maintenance planifiée le lundi 28 septembre 2026, de 20:00 HAE à 22:00 HAE

Pendant cette période, le mode Windows demeurera disponible. Toutefois, le mode Navigateur (Browser Mode) sera indisponible.

Nous nous excusons pour tout inconvénient que cette interruption pourrait causer.

Merci de votre compréhension.

L’équipe Sage
Sep 28, 15:40 UTC

Sep `28`, `2026`

Sage Intacct - Operational

Resolved - Earlier today we identified an issue preventing USA customers from accessing Doyen AI.
The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.
Sep 28, 22:29 UTC

Sage Intacct - Partial Outage

Resolved - The issue is resolved and the service is available and performing as expected.
Sep 28, 16:28 UTC

Identified - We identified a global issue preventing customers from seeing their financial charts and graphs, including Profit & Loss reports, dashboard visualisations, and General Ledger reporting. All other product functionality is working as expected.
We are currently investigating.
Sep 28, 08:36 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 28, 08:11 UTC

HMRC Issues

Resolved - This issue is resolved. All services continue to perform as expected.
Sep 28, 13:25 UTC

Monitoring - Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products.

We will continue to monitor closely.
Sep 25, 15:52 UTC

Update - HMRC continues to investigate the issue. We will provide further updates as soon as they become available.
Sep 23, 15:56 UTC

Identified - We identified an intermittent issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:

-Sage Partner Edition (VAT Centre)
-Sage Personal Tax (Personal Tax Viewer)
-Sage Business Cloud Accounting UK (MTD VAT Submissions)
-Sage Sole Trader
-Making Tax Digital (MTD)
-Sage 200 Standard (UKI)
-Sage 200 Professional SPC (UKI)
-Sage 50 UK
-Brightpearl
-Sage Intacct
-Sage Business Cloud Payroll
-Sage 50 Payroll Cloud
Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit.
We are engaged with third-party, HMRC, waiting for updates.
Sep 23, 13:23 UTC

Sage Identity Service - Operational

Resolved - The issue is resolved and the service continues to perform as expected.
Sep 28, 12:03 UTC

Monitoring - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sep 28, 10:03 UTC

Update - We have identified an issue preventing customers across all regions from logging in to multiple Sage products. After several attempts some customers are able to successfully log in.
The products/services confirmed to be affected so far are:
- Sage Business Cloud Accounting (UKI)
- Sage Business Cloud Payroll
- Sage HR (UK)
- Sage Retail
- Sage Inventory Planner
- Sage 50 Payroll Cloud
- Sage 50 Cloud Accounts
Sep 28, 08:28 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 28, 07:59 UTC

Sage.com Websites - Operational

Resolved - The issue is resolved and the service continues to perform as expected.
Sep 28, 11:34 UTC

Monitoring - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sep 28, 09:18 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 28, 08:42 UTC

Sage Connect - Operational

Resolved - Earlier today we identified an issue preventing customers across all regions from loading Sage Connect. During the outage, customers would have been presented with an "Unable to load page" error message.

The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.
Sep 28, 10:10 UTC

Scheduled Maintenance on HMRC

Completed - The scheduled maintenance has been completed.
Sep 28, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 18:00 UTC

Scheduled - HMRC will be undergoing important system maintenance on Saturday, September 26th, 2026.

MTD ITSA will be unavailable for the below services for 38 hours, between 19:00 BST on September 26th and 09:00 BST on September 28th.

• Making Tax Digital (MTD)
• Tax Service
• Sage Business Cloud Accounting (UK)
• MTD ITSA

For more information visit this link.

Thank you. The Sage Team.
Sep 18, 12:05 UTC

Sep `27`, `2026`

Sage Provisioning Portal (SEOS) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 15:00 UTC

Scheduled - Sage Provisioning Portal (SEOS) will be undergoing system maintenance on Sunday September 27th, 2026, for 2 hours, between 16:00 BST and 18:00 BST. (11:00 EDT and 13:00 EDT). (17:00 SAST and 19:00 SAST).

Access to the Sage Provisioning Portal will not be possible during this time.

The following applications may also encounter issues whilst attempting to log in during the maintenance window:
- Sage Online (FR)
- Sage 100 Partner Cloud (FR)
- Sage FRP 1000 Partner Cloud (FR)
- Sage 200 Standard (UKI)
- Sage 200 Professional SPC (UKI)
- Sage 200 (ES)
- Sage Despachos (ES)
- Sage 200 Partner Cloud (ES)
- Sage 300 Partner Cloud (NA)
- Sage 100 Partner Cloud (NA)
- Sage ERP (DE)
- Sage 300 People Managed Services (ZA)
- Sage 50 Cloud (US)
- Sage 50 Cloud (FR)
- Sage 50 Cloud (UK)
- Sage 50 Cloud (CA)
- Sage 100 Contractor Cloud

Users who are already logged in prior to the maintenance window will be unaffected.

We apologise for any inconvenience this may cause.

Thank you. The Sage Team

-----------------------------------------------------------------------

Sage Provisioning Portal (SEOS) estará en mantenimiento el Domingo 27 de septiembre, de 2026 durante 2 horas entre las 17:00 CET y las 19:00 CET.

El acceso a Sage Provisioning Portal no será posible durante este periodo de tiempo.

Los usuarios que ya hayan iniciado sesión antes de la ventana de mantenimiento no se verán afectados.

Las siguientes aplicaciones también pueden encontrar problemas al intentar iniciar sesión durante la ventana de mantenimiento:
- Sage 200 (ES)
- Sage Despachos (ES)
- Sage 200 Partner Cloud (ES)

Pedimos disculpas por cualquier inconveniente que podamos causar.

Gracias. El equipo de Sage.

-----------------------------------------------------------------------

Sage Provisioning Portal (SEOS) sera en maintenance le Dimanche septembre 27, 2026, pendant 2 heures entre 17:00 CET et 19:00 CET.

L'accès à Sage Provisioning Portal ne sera pas possible pendant cette période de temps.

Les utilisateurs qui se sont déjà connectés avant la fenêtre de maintenance ne seront pas affectés.

Les applications suivantes peuvent également rencontrer des problèmes lors de la tentative de connexion pendant la fenêtre de maintenance:
- Sage Online (FR)
- Sage 100 Partner Cloud (FR)
- Sage FRP 1000 Partner Cloud (FR)
- Sage 50 Cloud (FR)

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Merci. L'équipe Sage.

------------------------------------------------------------------------

Der Sage Provisioning Portal (SEOS) wird am Sonntag, September 27, 2026, für 2 Std. zwischen 17:00 MSZ und 19:00 MSZ, gewartet.

Der Zugriff auf das Sage Provisioning Portal über die unten aufgeführten Dienste ist nicht möglich.

Benutzer, die sich bereits vor dem Wartungsfenster angemeldet haben, werden nicht betroffen sein.

Die folgende Anwendung kann auch Probleme beim Einloggen während des Wartungsfensters haben:
- Sage ERP (DE)

Wir entschuldigen uns für etwaige Unannehmlichkeiten, die dadurch entstehen.

Mit freundlichen Grüßen, Das Sage-Team.
Sep 21, 16:57 UTC

Sage ACS / SFD - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 10:00 UTC

Scheduled - Le service Sage Apollo (ACS) et Sage Apollo (SFD) fera l'objet d'une opération de maintenance le dimanche 27 septembre 2026, pendant 3 heures, entre 12:00 CET et 15:00 CET.

Cette intervention aura uniquement un impact sur les fonctionnalités d'indexation et de recherche. Les produits resteront disponibles pendant toute la durée de la maintenance, cependant des ralentissements pourront être constatés.

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci. L'équipe Sage.

-------------------------------------------------------------------

The service Sage Apollo (ACS), Sage Apollo (SFD) will undergo maintenance on Sunday September 27th, 2026 for 3 hours between 12:00 CET to 15:00 CET.

This will only impact the indexation / research functionality and the products will be available during that intervention, only slowness can be experienced.

We apologize for any inconvenience caused.

Thank you for your patience. The Sage Team.
Sep 21, 17:01 UTC

Sep `26`, `2026`

Sage X3 Cloud NA - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 06:00 UTC

Scheduled - Sage X3 Cloud in the NA Region will undergo maintenance on Friday September 25th, 2026 for up to 4 hours between 23:00 PDT and 03:00 PDT Saturday, September 26th, 2026.

What to Expect:
The deployment will be performed during the next planned maintenance window.
Users may experience a temporary service interruption while the deployment is in progress.

No action is required from you at this stage unless you have concerns about the planned deployment date or known business constraints that could impact the maintenance window.
If you have any reason why the deployment should not proceed as scheduled, please contact Sage X3 Support as soon as possible.

Thank you for your patience.

The Sage Team
Sep 25, 07:47 UTC

Sage Intacct - Global - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 02:30 UTC

Scheduled - Sage Intacct - Global will be undergoing maintenance on Saturday, September 26th, 2026, for 4 hours, between 02:30 UTC and 06:30 UTC.

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team.
Sep 15, 11:58 UTC

Sage X3 Cloud ZA / DE/ FR - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 05:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 01:00 UTC

Scheduled - The service Sage X3 Cloud in South Africa will undergo maintenance on Saturday September 26th, 2026 for 4 hours between 03:00 SAST and 07:00 SAST.

What to Expect:
The deployment will be performed during the next planned maintenance window.
A full backup will be completed before any deployment activity begins.
Users may experience a temporary service interruption while the deployment is in progress.

No action is required from you at this stage unless you have concerns about the planned deployment date or known business constraints that could impact the maintenance window.
If you have any reason why the deployment should not proceed as scheduled, please contact Sage X3 Support as soon as possible.

Thank you for your patience.

The Sage Team.

--------------------------------------------------

Der Service Sage X3 Cloud in Deutschland werden am Samstag, dem 26. September 2026 zwischen 03:00 MEZ und 07:00 MEZ. für planmäßige Wartungsarbeiten für bis zu 4 Stunden nicht verfügbar sein.

Was Sie erwarten können:
Die Bereitstellung wird während des nächsten geplanten Wartungsfensters durchgeführt.
Vor Beginn der Bereitstellung wird eine vollständige Datensicherung erstellt.
Während der Bereitstellung kann es zu einer vorübergehenden Unterbrechung des Dienstes kommen.

Von Ihrer Seite ist derzeit keine Aktion erforderlich, es sei denn, Sie haben Bedenken hinsichtlich des geplanten Bereitstellungstermins oder es bestehen bekannte geschäftliche Einschränkungen, die das Wartungsfenster beeinträchtigen könnten.

Sollte es Gründe geben, weshalb die Bereitstellung nicht wie geplant durchgeführt werden sollte, wenden Sie sich bitte so bald wie möglich an den Sage X3 Support.

Vielen Dank für Ihre Geduld.

Ihr Sage Team.

------------------------------------------------------------------
Le service Sage X3 Cloud en France fera l’objet d’une opération de maintenance le samedi 26 septembre 2026 pendant 4 heures, entre 03:00 CET et 07:00 CET.

À quoi s’attendre :
Le déploiement sera effectué durant la prochaine fenêtre de maintenance planifiée.
Une sauvegarde complète sera réalisée avant le début de toute activité de déploiement.
Les utilisateurs peuvent subir une interruption temporaire du service pendant le déroulement du déploiement.

Aucune action n’est requise de votre part à ce stade, sauf si vous avez des préoccupations concernant la date prévue du déploiement ou si vous connaissez des contraintes métier susceptibles d’avoir un impact sur la fenêtre de maintenance.

Si vous avez une raison pour laquelle le déploiement ne devrait pas être effectué comme prévu, veuillez contacter le Support Sage X3 dès que possible.

Nous vous remercions de votre patience.

L’équipe Sage.
Sep 25, 01:00 UTC

Sage X3 Cloud UK - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 01:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 21:01 UTC

Scheduled - The service Sage X3 Cloud in the UK will undergo maintenance on Friday September 25th, 2026 for 4 hours between 22:00 BST and 02:00 BST on September 26th.

What to Expect:
The deployment will be performed during the next planned maintenance window.
A full backup will be completed before any deployment activity begins.
Users may experience a temporary service interruption while the deployment is in progress.

No action is required from you at this stage unless you have concerns about the planned deployment date or known business constraints that could impact the maintenance window.
If you have any reason why the deployment should not proceed as scheduled, please contact Sage X3 Support as soon as possible.

Thank you for your patience.

The Sage Team.
Sep 24, 18:22 UTC

Sep `25`, `2026`

Sage 100 FR Product Suite - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 16:00 UTC

Scheduled - Sage 100 FR Product Suite feront l'objet d'une maintenance système importante le vendredi 25 septembre 2026, pendant 5 heures entre 18:00 CET et 23:00 CET.

Les services suivants peuvent être indisponibles pendant cette période planifiée:
-Sage Online (FR)
-Sage 100 Partner Cloud (FR)

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci. L'équipe Sage.

----------------------------------------------------------------------------------------

Sage 100 FR Product Suite will be undergoing maintenance on Friday September 25th, 2026, for 5 hours, between 18:00 CET and 23:00 CET.

The below services may be unavailable during this scheduled time:
-Sage Online (FR)
-Sage 100 Partner Cloud (FR)

We apologise for any inconvenience this may cause.

Thank you. The Sage Team.
Sep 23, 19:32 UTC

Sage Intacct - Partial Outage

Resolved - The issue is resolved and the service is available and performing as expected.
Sep 25, 19:59 UTC

Update - We are continuing to investigate the cause of the issue.

Please see this link for a possible work around: link.
Sep 24, 18:00 UTC

Update - We have identified a global issue preventing customers from exporting the financial reports to excel. All other product functionalities are performing as expected.
We are currently investigating.
Sep 24, 14:22 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 24, 14:07 UTC

Sage 300 Connected Services - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 18:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 18:00 UTC

Scheduled - Sage 300 Connected Services will be undergoing maintenance on Friday, September 25th, 2026, for 20 minutes, between 20:00 SAST and 20:20 SAST.

The service will be unavailable for few minutes during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team
Sep 25, 14:50 UTC

Sage X3 Cloud NA - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 05:00 UTC

Scheduled - The service Sage X3 Cloud NA will undergo maintenance on 25th September 2026 for up to 4 hours between 01:00 EDT to 05:00 EDT.

What to Expect:
The deployment will be performed during the next planned maintenance window.
A full backup will be completed before any deployment activity begins.
Users may experience a temporary service interruption while the deployment is in progress.

No action is required from you at this stage unless you have concerns about the planned deployment date or known business constraints that could impact the maintenance window.
If you have any reason why the deployment should not proceed as scheduled, please contact Sage X3 Support as soon as possible.

Thank you for your patience.

The Sage Team.
Sep 24, 07:50 UTC

Sage TimeSlips Anywhere - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 01:01 UTC

Scheduled - Sage TimeSlips Anywhere will undergo maintenance on Wednesday Sept 24th, 2026 for 1 hour, between 21:00 EDT and 22:00 EDT. (11:00 AEDT and 12:00 AEDT on Sept 25th). (02:00 BST and 03:00 BST on Sept 25th).

The service may be unavailable during the scheduled maintenance window.

We apologise for any inconvenience caused.

Thank you for your patience. The Sage Team.

-----------------------------------------------

Sage TimeSlips Anywhere fera l'objet d'une maintenance système importante le mercredi 24 Sept, 2026, pendant 1hour, entre 21:00 EDT et 22:00 EDT.

Le service pourrait être temporairement indisponible pendant la période de maintenance planifiée.

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci. L'équipe Sage.
Sep 24, 07:40 UTC

Sage X3 Cloud UK / EU / ZA - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:00 UTC

Scheduled - The service Sage X3 Cloud in Europe, UK and South Africa will undergo maintenance on Thursday September 24th, 2026 for 4 hours between 22:00 BST and 02:00 BST on September 25th (23:00 SAST on September 24th and 03:00 SAST on September 25th).

What to Expect:
The deployment will be performed during the next planned maintenance window.
A full backup will be completed before any deployment activity begins.
Users may experience a temporary service interruption while the deployment is in progress.

No action is required from you at this stage unless you have concerns about the planned deployment date or known business constraints that could impact the maintenance window.
If you have any reason why the deployment should not proceed as scheduled, please contact Sage X3 Support as soon as possible.

Thank you for your patience.

The Sage Team.

-----------------------------------

Der Service Sage X3 Cloud werden am Donnerstag, dem 24. September 2026 zwischen 23:00 MEZ und 03:00 MEZ am 25. September 2026 für planmäßige Wartungsarbeiten für bis zu 4 Stunden nicht verfügbar sein.

Was Sie erwarten können:
Die Bereitstellung wird während des nächsten geplanten Wartungsfensters durchgeführt.
Vor Beginn der Bereitstellung wird eine vollständige Datensicherung erstellt.
Während der Bereitstellung kann es zu einer vorübergehenden Unterbrechung des Dienstes kommen.

Von Ihrer Seite ist derzeit keine Aktion erforderlich, es sei denn, Sie haben Bedenken hinsichtlich des geplanten Bereitstellungstermins oder es bestehen bekannte geschäftliche Einschränkungen, die das Wartungsfenster beeinträchtigen könnten.

Sollte es Gründe geben, weshalb die Bereitstellung nicht wie geplant durchgeführt werden sollte, wenden Sie sich bitte so bald wie möglich an den Sage X3 Support.

Vielen Dank für Ihre Geduld.

Ihr Sage Team.
Sep 23, 18:07 UTC

Sep `24`, `2026`

Remote Data Access (RDA) UKI - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 19:00 UTC

Scheduled - Remote Data Access (RDA) UKI will be undergoing maintenance on Thursday, September 24th, 2026, for 3 hours, between 20:00 BST and 23:00 BST.

The service will be unavailable during this scheduled time for Sage 50 customers who use Sage RDA in the UK and Ireland.

We apologise for any inconvenience this may cause.

Thank you. The Sage Team
Sep 23, 16:21 UTC

Sage Business Cloud Paie (FR) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 18:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 18:00 UTC

Scheduled - Sage Business Cloud Paie (FR) fera l'objet d'une maintenance du système le jeudi 24 Septembre, 2026, pendant 30 minutes, entre 20:00 CET et 20:30 CET.

Veuillez noter que vous ne pourrez peut-être pas accéder à Sage Business Cloud Paie (FR) pendant cette période.

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci L'équipe Sage.

----------------------------------------------------------------------------------

Sage Business Cloud Paie (FR) will be undergoing important system maintenance on Thursday, September 24th, 2026, for 30 minutes, between 20:00 CET and 20:30 CET.

Please note that access to Sage Business Cloud Paie (FR), may be unavailable during this time.

We apologise for any inconvenience this may cause.

Thank you. The Sage Team.
Sep 24, 11:03 UTC

Sage 50 Cloud (US) - Partial Outage

Resolved - The issue is resolved and the service is available and performing as expected.
Sep 24, 14:50 UTC

Update - We are continuing to work on a fix for Sage 50 Cloud (UK).
The other affected products/services are available and performing as expected.
Sep 23, 15:06 UTC

Update - We continue working on a fix.
Thank you for your patience as we work to resolve this issue.
Sep 22, 15:52 UTC

Identified - We have identified the cause of the issue and we are working on a fix.
Sep 22, 14:12 UTC

Update - We have identified an issue intermittently preventing the creation of new sites and sites that need to be re-provisioned. We are investigating.

The products/services affected are:
- Sage 50 Cloud US
- Sage 50 Cloud UK
- Sage 100 Contractor Cloud US
- Sage Fixed Assets Cloud US
- Sage BOB
Sep 22, 13:23 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 22, 12:52 UTC

Sep `23`, `2026`

Sage DPW Cloud - Operational

Resolved - The issue is resolved and the service continues to perform as expected.
Sep 23, 11:00 UTC

Monitoring - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sep 23, 08:43 UTC

Identified - We have identified an issue preventing a subset of customers from logging in to Sage DPW Cloud. We have identified the cause of the issue and we are working on a fix.
Sep 23, 08:03 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 23, 07:43 UTC

Sep `22`, `2026`

Sage DPW Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 22, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 16:00 UTC

Scheduled - Bei Ihrer Sage DPW Cloud werden am Dienstag, dem 22. September 2026, für 1 Stunden, zwischen 18:00 MESZ und 19:00 MESZ. Wartungsarbeiten durchgeführt.

Der Dienst wird während des geplanten Wartungsfensters für einige Minuten nicht verfügbar sein.

Wir entschuldigen uns für etwaige Unannehmlichkeiten.

Mit freundlichen Grüßen,

Das Sage-Team

----------------------------------------------------------------------

Sage DPW Cloud will be undergoing maintenance on Tuesday, September 22nd, 2026, for 1 hour, between 18:00 CET and 19:00 CET.

The service will be unavailable for few minutes during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you.

The Sage Team
Sep 22, 13:47 UTC

Sep `21`, `2026`

GoProposal - Degraded Performance

Resolved - The issue is resolved and the service is available and performing as expected.
Sep 21, 17:11 UTC

Update - We have identified an issue affecting Global customers using GoProposal within SFA. Customers may receive an error, be unable to view the GoProposal screen, or be unable to open GoProposal from within SFA. We are currently investigating.
Sep 21, 17:00 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 21, 16:43 UTC

TEST Schedule Maintenance

Completed - The scheduled maintenance has been completed.
Sep 21, 14:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 14:12 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 21, 14:10 UTC

Sage DPW Cloud - Partial Outage

Resolved - The issue is resolved and the service continues to perform as expected.
Sep 21, 10:53 UTC

Monitoring - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sep 21, 08:56 UTC

Update - We are continuing to investigate the cause of the issue.
Sep 21, 08:01 UTC

Update - We have identified an issue preventing customers in Austria from logging in to Sage DPW Cloud Citrix portal. Customers are receiving login errors within Citrix “No desktops are available to connect to”. We are currently investigating.
Sep 21, 06:50 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 21, 06:36 UTC

Sep `20`, `2026`

Sage DPW Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 20, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 08:00 UTC

Scheduled - Sage DPW Cloud will be undergoing maintenance on Sunday, September 20th, 2026 for 4 hours between 10:00 CEST and 14:00 CEST.

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you.

The Sage Team

-----------------------------------------------------------------------------------------------

Bei Ihrer Sage DPW Cloud werden am Sonntag, 20. September 2026, zwischen 10:00 MESZ und 14:00 MESZ. Wartungsarbeiten durchgeführt.

Der Dienst steht während des geplanten Wartungsfensters nicht zur Verfügung.

Wir entschuldigen uns für etwaige Unannehmlichkeiten.

Mit freundlichen Grüßen,

Das Sage-Team
Sep 18, 10:29 UTC

Sep `19`, `2026`

Sage 300 People Managed Services - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 04:00 UTC

Scheduled - Sage 300 People Managed Services will undergo essential system maintenance on Saturday, 19th September 2026, for 4 hours between 06:00 SAST and 10:00 SAST.

Please note that all API integrations, ESS, and the Sage 300 People application will be unavailable during this scheduled time.

We apologise for any inconvenience this may cause and ask that you plan your workload accordingly.

Thank you. The Sage Team
Sep 15, 09:33 UTC

Sage Intacct - Global - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 19, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 02:30 UTC

Scheduled - Sage Intacct - Global will be undergoing maintenance on Saturday, September 19th, 2026, for 4 hours, between 02:30 UTC and 06:30 UTC.

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team.
Sep 16, 17:57 UTC

Sep `18`, `2026`

Brightpearl - Partial Outage

Resolved - The issue is resolved and the service continues to perform as expected.
Sep 18, 20:56 UTC

Update - The Beta reporting issue:
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

The product labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
Sep 18, 11:04 UTC

Update - During ongoing monitoring, we have identified that customers in North America and Europe are prevented from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating.

The product labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
Sep 17, 09:03 UTC

Monitoring - During ongoing monitoring, we identified an issue that was preventing a small subset of customers in North America and Europe from accessing Beta Reporting. A workaround has been implemented to enable affected customers to continue working while we investigate the cause.

The product labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
Sep 17, 08:44 UTC

Update - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
Sep 16, 15:56 UTC

Update - We have identified an issue that was causing certain product labels to have some missing fields. The issue was impacting customers globally. All other functionality remained unaffected.
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sep 16, 10:59 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 16, 10:23 UTC

Sage Construction Management - Partial Outage

Resolved - The issue is resolved and the service is available and performing as expected.
Sep 18, 16:08 UTC

Update - We have identified an intermittent issue with log and detailed analytic reports. All other product functionalities such as word templates and financial dashboards are performing as expected.
We are currently investigating.
Sep 17, 16:18 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 17, 15:55 UTC

Brightpearl - Partial Outage

Resolved - This incident has been resolved.
Sep 18, 10:19 UTC

Identified - We have identified an issue preventing customers in North America and Europe from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating.
Sep 18, 10:01 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 18, 09:40 UTC

Sage X3 Cloud NA - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 18, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:00 UTC

Scheduled - The service Sage X3 Cloud NA will undergo maintenance on 18 September 2026 for up to 4 hours between 01:00 EDT to 05:00 EDT.

What to Expect:
The deployment will be performed during the next planned maintenance window.
A full backup will be completed before any deployment activity begins.
Users may experience a temporary service interruption while the deployment is in progress.

No action is required from you at this stage unless you have concerns about the planned deployment date or known business constraints that could impact the maintenance window.
If you have any reason why the deployment should not proceed as scheduled, please contact Sage X3 Support as soon as possible.

Thank you for your patience.

The Sage Team.
Sep 17, 19:20 UTC

Sage X3 Cloud UK / EU / ZA - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 18, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:00 UTC

Scheduled - The service Sage X3 Cloud in Europe, UK and South Africa will undergo maintenance on 17 September 2026 for up to 4 hours between 22:00 BST to 18 September 2026 02:00 BST (23:00 SAST to 18 September 2026 03:00 SAST).

What to Expect:
The deployment will be performed during the next planned maintenance window.
A full backup will be completed before any deployment activity begins.
Users may experience a temporary service interruption while the deployment is in progress.

No action is required from you at this stage unless you have concerns about the planned deployment date or known business constraints that could impact the maintenance window.
If you have any reason why the deployment should not proceed as scheduled, please contact Sage X3 Support as soon as possible.

Thank you for your patience.

The Sage Team.

-----------------------------------

Der Service Sage X3 Cloud wird am 17. September 2026 zwischen 23:00 MEZ und 03:00 MEZ am 18. September 2026 für planmäßige Wartungsarbeiten für bis zu 4 Stunden nicht verfügbar sein.

Was Sie erwarten können:
Die Bereitstellung wird während des nächsten geplanten Wartungsfensters durchgeführt.
Vor Beginn der Bereitstellung wird eine vollständige Datensicherung erstellt.
Während der Bereitstellung kann es zu einer vorübergehenden Unterbrechung des Dienstes kommen.

Von Ihrer Seite ist derzeit keine Aktion erforderlich, es sei denn, Sie haben Bedenken hinsichtlich des geplanten Bereitstellungstermins oder es bestehen bekannte geschäftliche Einschränkungen, die das Wartungsfenster beeinträchtigen könnten.

Sollte es Gründe geben, weshalb die Bereitstellung nicht wie geplant durchgeführt werden sollte, wenden Sie sich bitte so bald wie möglich an den Sage X3 Support.

Vielen Dank für Ihre Geduld.

Ihr Sage Team.
Sep 17, 18:48 UTC

Sep `17`, `2026`

Sage Business Cloud Paie (FR) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 17, 20:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:30 UTC

Scheduled - Sage Business Cloud Paie (FR) fera l'objet d'une maintenance du système le mardi 22 Septembre, 2026, pendant 3 heures, entre 19:30 CET et 22:30 CET.

Veuillez noter que vous ne pourrez peut-être pas accéder à Sage Business Cloud Paie (FR) pendant cette période.

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci L'équipe Sage.

----------------------------------------------------------------------------------

Sage Business Cloud Paie (FR) will be undergoing important system maintenance on Tuesday, September 22nd, 2026, for 3 hours, between 19:30 CET and 22:30 CET.

Please note that access to Sage Business Cloud Paie (FR), may be unavailable during this time.

We apologise for any inconvenience this may cause.

Thank you. The Sage Team.
Sep 16, 12:54 UTC

Sage Business Cloud Payroll South Africa - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 17, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:30 UTC

Scheduled - Sage Business Cloud Payroll South Africa will be undergoing maintenance for 2 hours and 30 minutes, on September 17th, 2026, between 19:30 SAST and 22:00 SAST.

The service will be unavailable during this scheduled time.

We apologise for any inconvenience this may cause.

Thank you. The Sage Team.
Sep 16, 20:25 UTC

Cloud Services - Salesforce Platform

Resolved - The issue is resolved and the service continues to perform as expected.
Sep 17, 09:26 UTC

Monitoring - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sep 16, 20:42 UTC

Identified - We have identified an issue that is preventing all customers across all regions from accessing or browsing Sage People. All customers are impacted with different symptoms (error message when attempting to log in, slowness and unresponsiveness when attempting to complete tasks).
Sage Customer Services in the UKI and Canada are prevented from reviewing customer tickets via the portal.
We have identified the root cause and we are working on a fix.
Sep 16, 10:17 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 16, 09:46 UTC

Brightpearl - Partial Outage

Resolved - This incident has been resolved.
Sep 17, 08:39 UTC

Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 17, 08:17 UTC

Sep `16`, `2026`

3rd Party Provider Salesforce Platform – Partial Outage

Resolved - This incident has been resolved.
Sep 16, 11:51 UTC

Investigating - We have identified an issue preventing Sage Customer Services in the UKI from reviewing customer tickets via the portal.
We are engaged with third-party provider, Salesforce and we are waiting for updates.
Sep 16, 08:47 UTC

Sage TimeSlips Anywhere - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 01:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 UTC

Scheduled - Sage TimeSlips Anywhere will undergo maintenance on Wednesday September 16th, 2026 for 15 minutes, between 21:00 EDT and 21:15 EDT. (11:00 AEDT and 11:15 AEDT on September 17th). (02:00 BST and 02:15 BST on September 17th).

The service may be unavailable during the scheduled maintenance window.

We apologize for any inconvenience caused.

Thank you for your patience. The Sage Team.

-----------------------------------------------

Sage TimeSlips Anywhere fera l'objet d'une maintenance système importante le mercredi 16 Sept, 2026, pendant 15minutes, entre 21:00 EDT et 21:15 EDT

Le service pourrait être temporairement indisponible pendant la période de maintenance planifiée.

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci. L'équipe Sage.
Sep 11, 19:46 UTC

Related

Scheduled Maintenance

Sage Timeslips Go - Scheduled Maintenance Oct 1, 2026 01:00-02:00 UTC

Sage efacture (FR) - Scheduled Maintenance Oct 1, 2026 17:30-21:00 UTC

Sage EDI EC (FR) - Scheduled Maintenance Oct 1, 2026 17:30-21:00 UTC

Salesforce Winter '27 Major Release Oct 3, 2026 02:00-03:00 UTC

Sage People SFTP - Scheduled Maintenance Oct 7, 2026 17:00-21:00 UTC

Past Incidents

Sep 30, 2026

Sep 29, 2026

Sep 28, 2026

Sep 27, 2026

Sep 26, 2026

Sep 25, 2026

Sep 24, 2026

Sep 23, 2026

Sep 22, 2026

Sep 21, 2026

Sep 20, 2026

Sep 19, 2026

Sep 18, 2026

Sep 17, 2026

Sep 16, 2026

Sage Timeslips Go - Scheduled Maintenance Oct `1`, `2026` `01:00`-`02:00` UTC

Sage efacture (FR) - Scheduled Maintenance Oct `1`, `2026` `17:30`-`21:00` UTC

Sage EDI EC (FR) - Scheduled Maintenance Oct `1`, `2026` `17:30`-`21:00` UTC

Salesforce Winter '27 Major Release Oct `3`, `2026` `02:00`-`03:00` UTC

Sage People SFTP - Scheduled Maintenance Oct `7`, `2026` `17:00`-`21:00` UTC

Sep `30`, `2026`

Sep `29`, `2026`

Sep `28`, `2026`

Sep `27`, `2026`

Sep `26`, `2026`

Sep `25`, `2026`

Sep `24`, `2026`

Sep `23`, `2026`

Sep `22`, `2026`

Sep `21`, `2026`

Sep `20`, `2026`

Sep `19`, `2026`

Sep `18`, `2026`

Sep `17`, `2026`

Sep `16`, `2026`