Update - We continue working on a fix for the issue. As workaround the customers are able to onboard each bank account separately.
Jun 04, 2026 - 11:03 UTC
Identified - We have identified that customers in the US using Sage Intacct are unable to connect multiple bank accounts at once (multi account linking) for some bank connections. All other functionality is performing as expected and the Plaid and SISS connections are unaffected. As workaround the customers are able to onboard each bank account separately. We are currently working on a permanent fix.
May 29, 2026 - 17:28 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 29, 2026 - 16:52 UTC
Update - We continue to work on a permanent fix for this issue, and will continue to closely monitor the service performance.
May 22, 2026 - 13:46 UTC
Monitoring - Earlier today we identified a global issue preventing Desktop Sync App customers from using the service integrations. Customers were being presented with the error message: "The operation has timed out”. All other product functionalities were performing as expected. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
May 14, 2026 - 16:54 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 14, 2026 - 16:38 UTC
North America
Operational
90 days ago
99.6
% uptime
Today
Accounting Data Services
Operational
90 days ago
100.0
% uptime
Today
Authentication Service
Operational
90 days ago
100.0
% uptime
Today
AutoEntry
Operational
90 days ago
99.98
% uptime
Today
Banking Service
Operational
90 days ago
94.59
% uptime
Today
Brightpearl
Operational
90 days ago
99.46
% uptime
Today
Cloud Services
Operational
90 days ago
100.0
% uptime
Today
Community Hub
Operational
90 days ago
100.0
% uptime
Today
Datahub
Operational
90 days ago
100.0
% uptime
Today
Developer Experience Community
Operational
90 days ago
99.96
% uptime
Today
Embedded Services
Operational
90 days ago
100.0
% uptime
Today
Embedded Services - Submission Service
Operational