Update - Customers continue to login to Sage Business Cloud Accounting successfully and complete key tasks.
We are monitoring the service, making further performance improvements and will update throughout the day.
Jan 24, 20:30 UTC
Update - On Sunday, 17 January 2021, Sage and our service provider upgraded the Sage Business Cloud Accounting infrastructure to deliver performance improvements. Unfortunately, there was an unexpected error when the system was brought back online. We have been working non-stop on a resolution in conjunction with our service provider and vendors, however, restoring the service is taking much longer than anticipated, and the system can only currently cope with limited volumes. We are sorry for the impact this is having on customers and will update regularly throughout the day.
Jan 21, 10:00 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Jan 18, 10:00 UTC
Update - We continue to investigate the issue affecting a number of our customers whilst connecting to the application. We are actively working with our 3rd party cloud partner, to identify root cause and fix.
We will provide further information following our investigations.
Jan 24, 20:30 UTC
Update - We are aware of an issue where users are receiving "La liaison à été perdue" when attempting to access their site.
Partners are able to perform a repair on the site which remediates the issue.