In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 06, 2025 - 03:30 UTC
Scheduled - Sage Intacct - Global will be undergoing maintenance on Saturday, December 6th, 2025, for 4 hours, between 03:30 UTC and 07:30 UTC.
The service will be unavailable during this scheduled time.
We apologize for any inconvenience this may cause.
Thank you.
The Sage Team
Dec 6, 2025 03:30-07:30 UTC
Identified - We have identified an issue where customers in North America are experiencing performance degradation. We have scheduled maintenance tomorrow, December 6th, from 05:00 UTC to 22:00 UTC, to resolve this issue.
If you are experiencing issues, please swap back to legacy until after the maintenance window.
Dec 05, 2025 - 17:34 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Dec 05, 2025 - 17:06 UTC
Update - We are continuing to implement the fix for affected customers.
We appreciate your patience as we work to resolve this issue.
Dec 05, 2025 - 15:58 UTC
Update - We continue to work on a fix for this issue. We apologise for any inconvenience.
Dec 04, 2025 - 14:55 UTC
Identified - We have identified the cause of the issue and we are working on a fix.
Dec 04, 2025 - 09:57 UTC
Update - We have identified an issue affecting a subset of customers in the UK and the US. These accounts are unable to sync, meaning they do not have the most recent data from their connected sources in Inventory Planner accounts. All other product functionalities are working as expected.
We are currently investigating the cause of the issue.
Dec 04, 2025 - 00:58 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Dec 04, 2025 - 00:31 UTC