The incident is now resolved. The service is performing as expected.
Posted Jul 18, 2024 - 12:14 UTC
Update
We have applied a fix and are actively monitoring the service.
Posted Jul 17, 2024 - 18:57 UTC
Update
While we continue investigating, customers in Europe and Africa may experience a service interruption for a few minutes on Wednesday, July 17th, 2024, between 23:00 BST and 23:30 BST (Thursday, July 18th, between 00:00 SAST and 00:30 SAST).
Thank you for your patience as we work to resolve this issue.
Pendant que nous poursuivons notre enquête, les clients d'Europe et d'Afrique pourraient observer une interruption de service pendant quelques minutes le jeudi 18 juillet 2024, entre 00:00 CET et 00:30 CET.
Merci de votre patience pendant que nous travaillons à résoudre ce problème.
Während wir die Ermittlungen fortsetzen, kann es bei Kunden in Europa und Afrika am Donnerstag, dem 18. Juli 2024, zwischen 00:00 MEZ und 00:30 MEZ zu einer Dienstunterbrechung für einige Minuten kommen.
Vielen Dank für Ihre Geduld, während wir an der Lösung dieses Problems arbeiten.
Posted Jul 17, 2024 - 14:38 UTC
Update
We are continuing to work on a fix. Thank you for your patience as we resolve this issue.
Posted Jul 17, 2024 - 10:15 UTC
Identified
We have identified the cause of the issue and we are working on a fix.
Posted Jul 16, 2024 - 19:04 UTC
Update
We identified an issue causing degraded performance for NA and EU customers. We are currently investigating.
Posted Jul 16, 2024 - 16:38 UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Jul 16, 2024 - 16:21 UTC
This incident affected: North America (Sage Distribution and Manufacturing Operations (SDMO)) and Europe (Sage Distribution and Manufacturing Operations (SDMO)).