The issue is resolved and the service continues to perform as expected.
Posted Jul 15, 2024 - 14:58 UTC
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Posted Jul 15, 2024 - 08:46 UTC
Update
To resolve the issue the service will be under maintenance for customers for approximately 10 minutes after 08:15 UTC ( 10:15 CET ) on the 15th of July.
During this time the service will be unavailable.
We apologise for any inconvenience this may cause.
Thank you. The Sage Team
Posted Jul 15, 2024 - 08:12 UTC
Update
We identified that customers in Austria were being kicked out a few minutes after accessing the service. Customers are presented with a "Remote resource is not available" error message. Approximately 38 customers have reported the issue.
We are currently investigating.
Posted Jul 15, 2024 - 06:57 UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.