Resolved -
The issue is resolved and the service is available and performing as expected.
Mar 20, 14:42 UTC
Monitoring -
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Mar 19, 21:04 UTC
Update -
We are currently testing a fix for this issue.
Mar 19, 20:10 UTC
Update -
As part of our restoration efforts, we have scheduled an emergency maintenance that will last 90 minutes between 20:00 SAST and 21:30 SAST on the 19th of March.
The service will be unavailable during this scheduled time.
We apologize for any inconvenience this may cause.
Mar 19, 15:34 UTC
Update -
We continue to investigate, we apologise for any inconvenience this might cause.
Mar 19, 10:03 UTC
Update -
We identified an issue preventing South African customers from accessing the customer satisfaction surveys page for the accounting products. Customers are presented with a "A timeout has occurred" error message when they click on the link from the customer satisfaction e-mail.
We are currently investigating.
Mar 19, 08:14 UTC
Investigating -
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Mar 19, 07:58 UTC