Update - We are actively collaborating with third-party provider, Yodlee, who is currently working on a fix to resolve this issue. We appreciate your patience and understanding as we work toward a resolution.
Jul 09, 2025 - 16:29 UTC
Identified - We continue working with the third-party provider, Yodlee and have identified the cause of the issue, and we are working on a fix. We appreciate your patience as we work to resolve this issue.
Jul 08, 2025 - 15:45 UTC
Update - We are continuing to investigate the cause of the issue with the third-party provider, Yodlee. We are monitoring the performance of the feed and the error rate continues to decrease.
We appreciate your patience and we will let you know as soon as this issue is resolved
Jul 07, 2025 - 12:19 UTC
Update - We are continuing to investigate the cause of the issue with the third-party, Yodlee and are observing a decrease in the error rate. Thank you for your patience as we work to resolve this issue.
Jul 04, 2025 - 12:00 UTC
Update - We continue to investigate the cause of the issue with the third-party, Yodlee.
Thank you for your patience as we work to resolve this issue.
Jul 03, 2025 - 12:00 UTC
Update - We are continuing to investigate the cause of the issue with the third-party, Yodlee.
We appreciate your patience as we work to resolve this issue.
Jul 02, 2025 - 15:04 UTC
Update - We have identified an issue in South Africa where a subset of customers using ABSA Direct Feed are experiencing issues syncing transactions.
The products/services affected are:
-Sage Business Cloud Accounting ZA
-Sage 200 Evolution (ZA)
-Sage 50 Accounts (ZA)
-Sage Intacct ZA
We are engaged with the third-party provider, Yodlee to investigate and and resolve this issue.
Jul 02, 2025 - 10:41 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Jul 02, 2025 - 10:04 UTC