Identified - We have identified an issue where customers in North America are experiencing performance degradation. We have scheduled maintenance tomorrow, December 6th, from 05:00 UTC to 22:00 UTC, to resolve this issue.
If you are experiencing issues, please swap back to legacy until after the maintenance window.
Dec 05, 2025 - 17:34 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Dec 05, 2025 - 17:06 UTC
Update - We are continuing to implement the fix for affected customers.
We appreciate your patience as we work to resolve this issue.
Dec 05, 2025 - 15:58 UTC
Update - We continue to work on a fix for this issue. We apologise for any inconvenience.
Dec 04, 2025 - 14:55 UTC
Identified - We have identified the cause of the issue and we are working on a fix.
Dec 04, 2025 - 09:57 UTC
Update - We have identified an issue affecting a subset of customers in the UK and the US. These accounts are unable to sync, meaning they do not have the most recent data from their connected sources in Inventory Planner accounts. All other product functionalities are working as expected.
We are currently investigating the cause of the issue.
Dec 04, 2025 - 00:58 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Dec 04, 2025 - 00:31 UTC
Identified - Identificámos um problema intermitente em Portugal que impede os clientes de validar as suas credenciais ao aceder aos serviços abaixo. Os produtos/serviços afetados são: -Sage 100 Portugal -Sage 50 Portugal -Sage for Accountants
Obrigado pela sua compreensão enquanto trabalhamos para resolver este problema.
We have identified an intermittent issue in Portugal preventing customers from validating their credentials when accessing the below services. The products/services affected are: -Sage 100 Portugal -Sage 50 Portugal -Sage for Accountants
Thank you for your understanding as we work to resolve this issue.
Nov 14, 2025 - 14:12 UTC
North America
Partial Outage
90 days ago
99.67
% uptime
Today
Accounting Data Services
Operational
90 days ago
100.0
% uptime
Today
Authentication Service
Operational
90 days ago
99.96
% uptime
Today
AutoEntry
Operational
90 days ago
99.78
% uptime
Today
Banking Service
Operational
90 days ago
94.19
% uptime
Today
Brightpearl
Operational
90 days ago
99.72
% uptime
Today
Cloud Services
Operational
90 days ago
99.13
% uptime
Today
Community Hub
Operational
90 days ago
100.0
% uptime
Today
Customer Community
Operational
90 days ago
100.0
% uptime
Today
Developer Experience Community
Operational
90 days ago
100.0
% uptime
Today
Embedded Services
Operational
90 days ago
99.97
% uptime
Today
Embedded Services - Submission Service
Operational