Investigating - We identified that basic operations like accessing the database, making consults, and deleting commercial documents are taking a long time for a subset of customers in France.

If you experience the issue please raise a case with your local ISP provider.

--------------------------------------

Nous avons identifié que des opérations de base telles que l'accès à la base de données, la réalisation de consultations et la suppression de documents commerciaux prennent beaucoup de temps pour un sous-ensemble de clients en France.

Si vous rencontrez ce problème, veuillez ouvrir un dossier auprès de votre fournisseur d'accès Internet local.

Nov 20, 2024 - 17:38 UTC
Update - HMRC is investigating the issue. We are waiting for updates.

For the CIS issues, find more information in this LINK.

If you have any further queries, you can report these delays to HMRC Online Services.

Nov 19, 2024 - 10:09 UTC
Update - We are continuing to engaged with HMRC. On October 19th, we have identified another issue where customers are experiencing delays submitting CIS (Construction Industry Scheme) returns and connecting to the HMRC secure mailbox.

HMRC continues to investigate the issue.

The products/services affected are:
-Sage Business Cloud Payroll
-Sage 50 Payroll
-Sage 50 Accounts
-Sage Business Cloud Accounting (UKI)

Please follow this link for guidance.

Nov 19, 2024 - 09:43 UTC
Identified - We have identified an issue in the UK preventing customers from submitting FPS (Final Payment Submissions) to HMRC. Customers are facing an error message: "Try again later".

The products/services affected are:
-Sage Business Cloud Payroll
-Sage 50 Payroll

HMRC is investigating the issue. We are waiting for updates.

Please follow this link for guidance.

Nov 18, 2024 - 12:39 UTC
Monitoring - The service is performing as expected after applying a hotfix.

While we keep the service under close monitoring, we are working on a permanent fix. Customers may experience a blank screen when checking the activity list in their contact records, please if you experience this issue clear your browser cache. If you are unsure how to clear your browser's cache you can find the instructions in this link.

Nov 15, 2024 - 14:00 UTC
Update - We identified that customers in the UK and Ireland are experiencing slowness when trying to use the search functionality. Some customers are also being presented with "Sorry about this" error messages.

We are currently investigating.

Nov 04, 2024 - 15:19 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 04, 2024 - 15:09 UTC
North America Operational
90 days ago
99.95 % uptime
Today
Accounting Data Services Operational
90 days ago
100.0 % uptime
Today
Application Registry Operational
90 days ago
100.0 % uptime
Today
Authentication Service Operational
90 days ago
100.0 % uptime
Today
AutoEntry Operational
90 days ago
99.98 % uptime
Today
Banking Service Operational
90 days ago
100.0 % uptime
Today
Brightpearl Operational
90 days ago
99.54 % uptime
Today
Cloud Services Operational
90 days ago
99.93 % uptime
Today
Community Hub Operational
90 days ago
100.0 % uptime
Today
Customer Community Operational
90 days ago
100.0 % uptime
Today
GoProposal Operational
90 days ago
100.0 % uptime
Today
ISV Marketplace Operational
90 days ago
99.98 % uptime
Today
Messaging Service Operational
90 days ago
100.0 % uptime
Today
My Workforce Analyzer Operational
90 days ago
100.0 % uptime
Today
PAYA Payment Center Operational
90 days ago
100.0 % uptime
Today
Payments Acceptance Service Operational
90 days ago
100.0 % uptime
Today
Payments Out Service Operational
90 days ago
100.0 % uptime
Today
Payroll Domain Services (CA) Operational
90 days ago
100.0 % uptime
Today
Payroll Domain Services (US) Operational
90 days ago
100.0 % uptime
Today
Pegg Bot Operational
90 days ago
100.0 % uptime
Today
Remote Data Access (RDA) NA Operational
90 days ago
100.0 % uptime
Today
Routing Service Operational
90 days ago
100.0 % uptime
Today
Sage.com Websites ? Operational
90 days ago
99.81 % uptime
Today
Sage 50 Operational
90 days ago
100.0 % uptime
Today
Sage 50 / Sage 100 US Direct Deposit Operational
90 days ago
100.0 % uptime
Today
Sage 50 US (Cloud Hosted) Operational
90 days ago
100.0 % uptime
Today
Sage 100 Partner Cloud (NA) Operational
90 days ago
100.0 % uptime
Today
Sage 300 Partner Cloud (NA) Operational
90 days ago
100.0 % uptime
Today
SBC Accounting Bulk Data Provisioner Operational
90 days ago
100.0 % uptime
Today
Sage AI AP Automation Operational
90 days ago
100.0 % uptime
Today
Sage AI Assistant Operational
90 days ago
100.0 % uptime
Today
Sage AI Document Intelligence Operational
90 days ago
100.0 % uptime
Today
Sage AI PO matching Operational
90 days ago
100.0 % uptime
Today
Sage AI SIT Operational
90 days ago
100.0 % uptime
Today
Sage AI Suggested Response Operational
90 days ago
100.0 % uptime
Today
Sage AR Automation Operational
90 days ago
99.97 % uptime
Today
Sage BidMatrix Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Accounting (NA) Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Accounting - Sage Intelligence Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Digital Network Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Financials Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Financials - Sage Intelligence Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Payroll International Operational
90 days ago
100.0 % uptime
Today
Sage Cloud Enablement Operational
90 days ago
100.0 % uptime
Today
Sage Cloud Portal Operational
90 days ago
100.0 % uptime
Today
Sage Connect Operational
90 days ago
100.0 % uptime
Today
Sage Construction Management Operational
90 days ago
99.92 % uptime
Today
Sage Construction Management Mobile Operational
90 days ago
100.0 % uptime
Today
Sage Construction Management Teamlink Portal Operational
90 days ago
100.0 % uptime
Today
Sage CRM Community Operational
90 days ago
100.0 % uptime
Today
Sage Developer Community Operational
90 days ago
100.0 % uptime
Today
Sage Developer Portal Operational
90 days ago
100.0 % uptime
Today
Sage Distribution and Manufacturing Operations (SDMO) Operational
90 days ago
100.0 % uptime
Today
Sage for Accountants Operational
90 days ago
100.0 % uptime
Today
Sage HR Operational
90 days ago
100.0 % uptime
Today
Sage Identity Service Operational
90 days ago
99.99 % uptime
Today
Sage Intacct Planning Operational
90 days ago
100.0 % uptime
Today
Sage Intacct Operational
90 days ago
99.89 % uptime
Today
Sage Intelligent Time Operational
90 days ago
100.0 % uptime
Today
Sage Inventory Planner Operational
90 days ago
99.78 % uptime
Today
Sage Licensing Service (SLS) Operational
90 days ago
100.0 % uptime
Today
Sage Network API Operational
90 days ago
100.0 % uptime
Today
Sage Network Inbox Operational
90 days ago
100.0 % uptime
Today
Sage Network Portal Operational
90 days ago
100.0 % uptime
Today
Sage One Canada (Standard) Operational
90 days ago
100.0 % uptime
Today
Sage One US (Standard) Operational
90 days ago
100.0 % uptime
Today
Sage Provisioning Portal (X3) Operational
90 days ago
100.0 % uptime
Today
Sage Partner Hub Operational
90 days ago
100.0 % uptime
Today
Sage Payroll Calculator Agent Operational
90 days ago
100.0 % uptime
Today
Sage People Operational
90 days ago
98.83 % uptime
Today
Sage People Payroll Operational
90 days ago
100.0 % uptime
Today
Sage People SFTP Operational
90 days ago
100.0 % uptime
Today
Sage Provisioning Portal (SEOS) Operational
90 days ago
100.0 % uptime
Today
Sage Reporting Service Operational
90 days ago
100.0 % uptime
Today
Sage Software Auto Update Service Operational
90 days ago
100.0 % uptime
Today
Sage Support Operational
90 days ago
100.0 % uptime
Today
Sage Timeslips Anywhere Operational
90 days ago
100.0 % uptime
Today
Sage X3 (Multi Tenant) Operational
90 days ago
100.0 % uptime
Today
Sage X3 (Multi Tenant) - Sage Intelligence Operational
90 days ago
100.0 % uptime
Today
Sage X3 (Single Tenant) Operational
90 days ago
100.0 % uptime
Today
Sage X3 Online Help Operational
90 days ago
100.0 % uptime
Today
SMB Tracker Bot Operational
90 days ago
100.0 % uptime
Today
Subscription Services Operational
90 days ago
99.97 % uptime
Today
Tax Service Operational
90 days ago
100.0 % uptime
Today
Webchat Functionality Operational
90 days ago
100.0 % uptime
Today
X3 - SEI Reporting Operational
90 days ago
100.0 % uptime
Today
Sage University Operational
90 days ago
96.6 % uptime
Today
Europe Partial Outage
90 days ago
99.91 % uptime
Today
Accounting Data Services Operational
90 days ago
100.0 % uptime
Today
Application Registry Operational
90 days ago
100.0 % uptime
Today
Attachments Service Operational
90 days ago
100.0 % uptime
Today
Authentication Service Operational
90 days ago
100.0 % uptime
Today
AutoEntry Operational
90 days ago
99.98 % uptime
Today
Azuneed (FR) Operational
90 days ago
100.0 % uptime
Today
Banking Service Operational
90 days ago
100.0 % uptime
Today
Brightpearl Operational
90 days ago
99.58 % uptime
Today
Cashflow (ES) Operational
90 days ago
100.0 % uptime
Today
Ciel Données Mobiles for Sage 50 FR Degraded Performance
90 days ago
99.98 % uptime
Today
Ciel.com (FR) Operational
90 days ago
100.0 % uptime
Today
Cloud ID Redirector Operational
90 days ago
100.0 % uptime
Today
Cloud Services Operational
90 days ago
99.93 % uptime
Today
Community Hub Operational
90 days ago
100.0 % uptime
Today
Companies House Service (CHS) Operational
90 days ago
100.0 % uptime
Today
Customer Community Operational
90 days ago
100.0 % uptime
Today
DataFlow Service (DFS/AAPI) Operational
90 days ago
100.0 % uptime
Today
DSN Control (FR) Operational
90 days ago
100.0 % uptime
Today
EDI (FR) Operational
90 days ago
100.0 % uptime
Today
Eurowin (ES) Operational
90 days ago
100.0 % uptime
Today
Experts Comptables Sage FR Website Operational
90 days ago
100.0 % uptime
Today
Foreign Exchange Services Operational
90 days ago
100.0 % uptime
Today
Futrli Operational
90 days ago
100.0 % uptime
Today
Generation Experts Connector Cloud (FR) Operational
90 days ago
100.0 % uptime
Today
GoProposal Operational
90 days ago
99.99 % uptime
Today
HR Data Service (DE) Operational
90 days ago
100.0 % uptime
Today
ISV Marketplace Operational
90 days ago
99.98 % uptime
Today
Making Tax Digital (MTD) Operational
90 days ago
99.96 % uptime
Today
Messaging Service Operational
90 days ago
100.0 % uptime
Today
My Sage Operational
90 days ago
99.94 % uptime
Today
Natwest Earth Operational
90 days ago
100.0 % uptime
Today
Online Bureau (UKI) Operational
90 days ago
100.0 % uptime
Today
Online Help Center (FR) Operational
90 days ago
100.0 % uptime
Today
Panel Sage Licensing (ES) Operational
90 days ago
100.0 % uptime
Today
Payments Acceptance Service Operational
90 days ago
100.0 % uptime
Today
Payments Out Service Operational
90 days ago
100.0 % uptime
Today
Payroll Domain Services (DE) Operational
90 days ago
100.0 % uptime
Today
Payroll Domain Services (FR) Operational
90 days ago
100.0 % uptime
Today
Payroll Domain Services (UKI) Operational
90 days ago
100.0 % uptime
Today
Payroll Domain Services (UKI) - Employee Verification Operational
90 days ago
100.0 % uptime
Today
Pegg Bot Operational
90 days ago
100.0 % uptime
Today
Pension Data Exchange (UKI) Operational
90 days ago
100.0 % uptime
Today
Remote Data Access (RDA) UKI Operational
90 days ago
100.0 % uptime
Today
Routing Service Operational
90 days ago
100.0 % uptime
Today
SaaS Online Banking (ES) Operational
90 days ago
100.0 % uptime
Today
Sage.be Operational
90 days ago
100.0 % uptime
Today
Sage.com Websites ? Operational
Sage 50 Operational
90 days ago
99.59 % uptime
Today
Sage 50 Accounts Degraded Performance
90 days ago
99.65 % uptime
Today
Sage 50 Cloud (DE) Operational
90 days ago
100.0 % uptime
Today
Sage 50 Cloud Trial (ES) Operational
90 days ago
100.0 % uptime
Today
Sage 50 Micropay - UKI Operational
90 days ago
99.98 % uptime
Today
Sage 50 Payroll Partial Outage
90 days ago
98.77 % uptime
Today
Sage 50 UK DDM – GoCardless Operational
90 days ago
100.0 % uptime
Today
Sage50c - Sage Intelligence Operational
90 days ago
100.0 % uptime
Today
Sage 100 Partner Cloud (FR) Operational
90 days ago
100.0 % uptime
Today
Sage 200 (ES) Operational
90 days ago
100.0 % uptime
Today
Sage 200 Office365 Operational
90 days ago
100.0 % uptime
Today
Sage 200 Partner Cloud (ES) Operational
90 days ago
100.0 % uptime
Today
Sage 200 Professional SPC (UKI) Operational
90 days ago
99.55 % uptime
Today
Sage 200 Standard (UKI) Operational
90 days ago
99.55 % uptime
Today
Sage Active Operational
90 days ago
100.0 % uptime
Today
Sage AI AP Automation Operational
90 days ago
100.0 % uptime
Today
Sage AI Document Intelligence Operational
90 days ago
100.0 % uptime
Today
Sage AI Report Recommender Operational
90 days ago
100.0 % uptime
Today
Sage AI Transaction Classification Operational
90 days ago
100.0 % uptime
Today
Sage AR Automation Operational
90 days ago
100.0 % uptime
Today
Sage Balances (ES) Operational
90 days ago
100.0 % uptime
Today
Sage Bewerber Online (DE) Operational
90 days ago
100.0 % uptime
Today
Sage Boutique Partenaires (FR) Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Accounting (EU) Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Accounting (UKI) Degraded Performance
90 days ago
99.57 % uptime
Today
Sage Business Cloud Accounting - Sage Intelligence Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Bureau (FR) Operational
90 days ago
99.99 % uptime
Today
Sage Business Cloud Comptabilite (FR) Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Digital Network Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Financials Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Financials - Sage Intelligence Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Lohnabrechnung (DE) Operational
90 days ago
98.65 % uptime
Today
Sage Business Cloud Paie (FR) Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Payroll Partial Outage
90 days ago
98.77 % uptime
Today
Sage Business Cloud Payroll International Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Wage Verification Operational
90 days ago
100.0 % uptime
Today
Sage Business Docs (FR) Operational
90 days ago
100.0 % uptime
Today
Sage Cloud Enablement Operational
90 days ago
100.0 % uptime
Today
Sage Cloud Portal Operational
90 days ago
100.0 % uptime
Today
Sage Connect Operational
90 days ago
99.97 % uptime
Today
Sage Corporation Tax Operational
90 days ago
100.0 % uptime
Today
Sage CRM Community Operational
90 days ago
100.0 % uptime
Today
Sage Customer Services Operational
90 days ago
100.0 % uptime
Today
Sage Customers Services UKI Operational
90 days ago
100.0 % uptime
Today
Sage CV Reader (DE) Operational
90 days ago
100.0 % uptime
Today
Sage Despachos (ES) Operational
90 days ago
100.0 % uptime
Today
Sage Developer Community Operational
90 days ago
100.0 % uptime
Today
Sage Developer Portal Operational
90 days ago
100.0 % uptime
Today
Sage Distribution and Manufacturing Operations (SDMO) Operational
90 days ago
100.0 % uptime
Today
Sage DPW Cloud Operational
90 days ago
99.95 % uptime
Today
Sage Drive Services (UKI) Operational
90 days ago
100.0 % uptime
Today
Sage Earth Operational
90 days ago
100.0 % uptime
Today
Sage EDI EC (FR) Operational
90 days ago
100.0 % uptime
Today
Sage EDI PME (FR) Operational
90 days ago
100.0 % uptime
Today
Sage ERP (DE) Operational
90 days ago
100.0 % uptime
Today
Sage eFactura ContaPlus (ES) Operational
90 days ago
100.0 % uptime
Today
Sage eFacture (FR) Operational
90 days ago
100.0 % uptime
Today
Sage Evolution International Operational
90 days ago
100.0 % uptime
Today
Sage Final Accounts Online Operational
90 days ago
100.0 % uptime
Today
Sage Flux Bancaires Operational
90 days ago
100.0 % uptime
Today
Sage for Accountants Operational
90 days ago
100.0 % uptime
Today
Sage FRP 1000 (FR) Operational
90 days ago
99.92 % uptime
Today
Sage FRP 1000 Partner Cloud (FR) Operational
90 days ago
100.0 % uptime
Today
Sage HR Operational
90 days ago
100.0 % uptime
Today
Sage HRP (UKI) HR Payroll UKI Operational
90 days ago
100.0 % uptime
Today
Sage HR Online Service (DE) Operational
90 days ago
100.0 % uptime
Today
SageID Redirector for FRP Operational
90 days ago
100.0 % uptime
Today
Sage Identity Service Operational
90 days ago
99.6 % uptime
Today
Sage Intacct Operational
90 days ago
99.52 % uptime
Today
Sage Inventory Planner Operational
90 days ago
99.78 % uptime
Today
Sage Intacct Planning Operational
90 days ago
99.99 % uptime
Today
Sage L1000 (FR) Operational
90 days ago
100.0 % uptime
Today
Sage Learning Services Spain Operational
90 days ago
100.0 % uptime
Today
Sage Licensing (ES) Operational
90 days ago
100.0 % uptime
Today
Sage Licensing Service (SLS) Operational
90 days ago
100.0 % uptime
Today
Sage Linkup (FR) Operational
90 days ago
100.0 % uptime
Today
Sage Mobile (DE) Operational
90 days ago
100.0 % uptime
Today
Sage Network API Operational
90 days ago
100.0 % uptime
Today
Sage Network Inbox Operational
90 days ago
100.0 % uptime
Today
Sage Network Portal Operational
90 days ago
100.0 % uptime
Today
Sage One Portugal Operational
90 days ago
100.0 % uptime
Today
Sage Online (FR) Operational
90 days ago
100.0 % uptime
Today
Sage Panel AddOns Operational
90 days ago
100.0 % uptime
Today
Sage Partner Edition Operational
90 days ago
99.96 % uptime
Today
Sage Partner Hub Operational
90 days ago
100.0 % uptime
Today
SagePay DDM Operational
90 days ago
100.0 % uptime
Today
Sage Payments (UKI) Operational
90 days ago
100.0 % uptime
Today
Sage Payroll Operational
90 days ago
100.0 % uptime
Today
Sage People Operational
90 days ago
98.82 % uptime
Today
Sage People Payroll Operational
90 days ago
95.15 % uptime
Today
Sage People SFTP Operational
90 days ago
100.0 % uptime
Today
Sage Personal Tax Operational
90 days ago
99.96 % uptime
Today
Sage Provisioning Portal (SEOS) Operational
90 days ago
100.0 % uptime
Today
Sage Provisioning Portal (X3) Operational
90 days ago
100.0 % uptime
Today
Sage Reporting Service Operational
90 days ago
100.0 % uptime
Today
Sage RTX (EU) ? Operational
90 days ago
100.0 % uptime
Today
Sage SaaS Accountants (ES) Operational
90 days ago
100.0 % uptime
Today
Sage Service Token (ES) Operational
90 days ago
100.0 % uptime
Today
Sage Smartcool (ES) Operational
90 days ago
100.0 % uptime
Today
Sage Software Auto Update Service Operational
90 days ago
100.0 % uptime
Today
Sage Soluciones Conectadas (ES) Operational
90 days ago
100.0 % uptime
Today
Sage Soluciones Conectadas API (ES) Operational
90 days ago
100.0 % uptime
Today
Sage Support Operational
90 days ago
100.0 % uptime
Today
Sage Token Service Operational
90 days ago
99.97 % uptime
Today
Sage Tu-Efideliza Operational
90 days ago
100.0 % uptime
Today
Sage X3 (Multi Tenant) Operational
90 days ago
100.0 % uptime
Today
Sage X3 (Multi Tenant) - Sage Intelligence Operational
90 days ago
100.0 % uptime
Today
Sage X3 (Single Tenant) Operational
90 days ago
99.96 % uptime
Today
Sage X3 Hosted (FR) Operational
90 days ago
100.0 % uptime
Today
Sage X3 Online Help Operational
90 days ago
100.0 % uptime
Today
Sage XRT Advanced Operational
90 days ago
100.0 % uptime
Today
Sage XRT Business Exchange Operational
90 days ago
100.0 % uptime
Today
Sage XRT Treasury Operational
90 days ago
100.0 % uptime
Today
Sage XRT Treasury (FR) Operational
90 days ago
100.0 % uptime
Today
Sage ZW Mobile (DE) Operational
90 days ago
100.0 % uptime
Today
SBC Accounting API Operational
90 days ago
100.0 % uptime
Today
SBC Accounting Bulk Data Provisioner Operational
90 days ago
100.0 % uptime
Today
SBC UI Operational
90 days ago
100.0 % uptime
Today
SMB Tracker Bot Operational
90 days ago
100.0 % uptime
Today
Store Sage FR Website Operational
90 days ago
100.0 % uptime
Today
Subscription Services Operational
90 days ago
99.97 % uptime
Today
Tax Service Operational
90 days ago
99.95 % uptime
Today
Webchat Functionality Operational
90 days ago
100.0 % uptime
Today
X3 - SEI Reporting Operational
90 days ago
100.0 % uptime
Today
Sage University Operational
90 days ago
96.6 % uptime
Today
Asia Pacific Operational
90 days ago
99.95 % uptime
Today
Application Registry Operational
90 days ago
100.0 % uptime
Today
Authentication Service Operational
90 days ago
100.0 % uptime
Today
AutoEntry Operational
90 days ago
99.98 % uptime
Today
Banking Service Operational
90 days ago
100.0 % uptime
Today
Brightpearl Operational
90 days ago
99.86 % uptime
Today
Cloud Services Operational
90 days ago
99.93 % uptime
Today
Community Hub Operational
90 days ago
100.0 % uptime
Today
Data Hub AU Operational
90 days ago
100.0 % uptime
Today
Futrli Operational
90 days ago
100.0 % uptime
Today
GoProposal Operational
90 days ago
100.0 % uptime
Today
ISV Marketplace Operational
90 days ago
99.98 % uptime
Today
Messaging Service Operational
90 days ago
100.0 % uptime
Today
Micropay SFTP for Payflow (AU) Operational
90 days ago
100.0 % uptime
Today
Payments Acceptance Service Operational
90 days ago
100.0 % uptime
Today
Pegg Bot Operational
90 days ago
100.0 % uptime
Today
Routing Service Operational
90 days ago
100.0 % uptime
Today
Sage 50 Operational
90 days ago
100.0 % uptime
Today
Sage.com Websites ? Operational
Sage AI AP Automation Operational
90 days ago
100.0 % uptime
Today
Sage AI Document Intelligence Operational
90 days ago
100.0 % uptime
Today
Sage AP Automation Operational
90 days ago
100.0 % uptime
Today
Sage AR Automation Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Digital Network Operational
90 days ago
100.0 % uptime
Today
Sage Cloud Enablement Operational
90 days ago
100.0 % uptime
Today
Sage Cloud Portal Operational
90 days ago
100.0 % uptime
Today
Sage CRM Community Operational
90 days ago
100.0 % uptime
Today
Sage Developer Community Operational
90 days ago
100.0 % uptime
Today
Sage Developer Portal Operational
90 days ago
100.0 % uptime
Today
Sage Employee Service Operational
90 days ago
100.0 % uptime
Today
Sage Global KnowledgeBase Operational
90 days ago
100.0 % uptime
Today
Sage HandiSoft Client Portal Operational
90 days ago
100.0 % uptime
Today
Sage HandiSoft Connect Operational
90 days ago
100.0 % uptime
Today
Sage HandiSoft Final Accounts AU Operational
90 days ago
100.0 % uptime
Today
Sage HandiSoft Online Operational
90 days ago
100.0 % uptime
Today
Sage HandiTax Cloud Operational
90 days ago
100.0 % uptime
Today
Sage Identity Service Operational
90 days ago
99.99 % uptime
Today
Sage Intacct Operational
90 days ago
99.9 % uptime
Today
Sage Inventory Planner Operational
90 days ago
99.78 % uptime
Today
Sage Partner Hub Operational
90 days ago
100.0 % uptime
Today
Sage Payroll Online MicrOpay Operational
90 days ago
100.0 % uptime
Today
Sage Payroll Online ESP Operational
90 days ago
100.0 % uptime
Today
Sage Payroll Online Web API Operational
90 days ago
100.0 % uptime
Today
Sage Payroll Online ConnX Operational
90 days ago
100.0 % uptime
Today
Sage Payroll Online WageEasy Operational
90 days ago
100.0 % uptime
Today
Sage Payroll Online Express Super Operational
90 days ago
100.0 % uptime
Today
Sage Payroll Online Yellowfin Operational
90 days ago
100.0 % uptime
Today
Sage People Operational
90 days ago
99.19 % uptime
Today
Sage People Pay Operational
90 days ago
100.0 % uptime
Today
Sage Software Auto Update Service Operational
90 days ago
100.0 % uptime
Today
Sage Support Operational
90 days ago
100.0 % uptime
Today
Sage X3 (Single Tenant) Operational
90 days ago
100.0 % uptime
Today
Sage X3 Online Help Operational
90 days ago
100.0 % uptime
Today
SMB Tracker Bot Operational
90 days ago
100.0 % uptime
Today
Tax Service Operational
90 days ago
100.0 % uptime
Today
Webchat Functionality Operational
90 days ago
100.0 % uptime
Today
Sage University Operational
90 days ago
96.6 % uptime
Today
South America Operational
90 days ago
99.91 % uptime
Today
Application Registry Operational
90 days ago
100.0 % uptime
Today
Authentication Service Operational
90 days ago
100.0 % uptime
Today
AutoEntry Operational
90 days ago
99.97 % uptime
Today
Banking Service Operational
90 days ago
100.0 % uptime
Today
Brightpearl Operational
90 days ago
99.86 % uptime
Today
Cloud Services Operational
90 days ago
99.93 % uptime
Today
Community Hub Operational
90 days ago
100.0 % uptime
Today
Fox NET Operational
90 days ago
100.0 % uptime
Today
ISV Marketplace Operational
90 days ago
100.0 % uptime
Today
Messaging Service Operational
90 days ago
100.0 % uptime
Today
Payments Acceptance Service Operational
90 days ago
100.0 % uptime
Today
Pegg Bot Operational
90 days ago
100.0 % uptime
Today
Plataforma Sage Operational
90 days ago
100.0 % uptime
Today
Routing Service Operational
90 days ago
100.0 % uptime
Today
Sage 50 Operational
90 days ago
100.0 % uptime
Today
Sage.com Websites ? Operational
Sage Business Cloud Digital Network Operational
90 days ago
100.0 % uptime
Today
Sage CRM Community Operational
90 days ago
100.0 % uptime
Today
Sage Developer Community Operational
90 days ago
100.0 % uptime
Today
Sage Developer Portal Operational
90 days ago
100.0 % uptime
Today
Sage Gestão Contábil Operational
90 days ago
100.0 % uptime
Today
Sage Identity Service Operational
90 days ago
99.99 % uptime
Today
Sage Inventory Planner Operational
90 days ago
99.78 % uptime
Today
Sage Partner Hub Operational
90 days ago
100.0 % uptime
Today
Sage People Operational
90 days ago
99.19 % uptime
Today
Sage Software Auto Update Service Operational
90 days ago
100.0 % uptime
Today
Sage Support Operational
90 days ago
100.0 % uptime
Today
Sage X3 (Single Tenant) Operational
90 days ago
100.0 % uptime
Today
Sage X3 Online Help Operational
90 days ago
100.0 % uptime
Today
SMB Tracker Bot Operational
90 days ago
100.0 % uptime
Today
Webchat Functionality Operational
90 days ago
100.0 % uptime
Today
Sage University Operational
90 days ago
96.6 % uptime
Today
Middle East and Africa Operational
90 days ago
99.93 % uptime
Today
Application Registry Operational
90 days ago
100.0 % uptime
Today
Authentication Service Operational
90 days ago
100.0 % uptime
Today
AutoEntry Operational
90 days ago
99.99 % uptime
Today
Automatic Updates Operational
90 days ago
100.0 % uptime
Today
Banking Service Operational
90 days ago
99.92 % uptime
Today
Channel Business Partner Application Operational
90 days ago
100.0 % uptime
Today
Cloud Services Operational
90 days ago
99.93 % uptime
Today
Community Hub Operational
90 days ago
100.0 % uptime
Today
Evolution: Sync Dash (ZA) Operational
90 days ago
99.94 % uptime
Today
GoProposal Operational
90 days ago
100.0 % uptime
Today
ISV Marketplace Operational
90 days ago
100.0 % uptime
Today
Messaging Service Operational
90 days ago
100.0 % uptime
Today
Payments Acceptance Service Operational
90 days ago
100.0 % uptime
Today
Payroll Domain Services (ZA) Operational
90 days ago
100.0 % uptime
Today
Pegg Bot Operational
90 days ago
100.0 % uptime
Today
Routing Service Operational
90 days ago
100.0 % uptime
Today
Sage.com Websites ? Operational
Sage 50 Operational
90 days ago
99.92 % uptime
Today
Sage 300 Connected Services Operational
90 days ago
100.0 % uptime
Today
Sage 300 People Managed Services Operational
90 days ago
99.54 % uptime
Today
Sage AI AP Automation Operational
90 days ago
100.0 % uptime
Today
Sage AI Document Intelligence Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Accounting ZA Operational
90 days ago
99.7 % uptime
Today
Sage Business Cloud Digital Network Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Payroll International Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Payroll Professional Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Payroll South Africa Operational
90 days ago
99.96 % uptime
Today
Sage Business Cloud Intelligence Reporting Operational
90 days ago
100.0 % uptime
Today
Sage Business Cloud Self Service Operational
90 days ago
100.0 % uptime
Today
Sage Cloud Enablement Operational
90 days ago
100.0 % uptime
Today
Sage Cloud Portal Operational
90 days ago
100.0 % uptime
Today
Sage Connected Services Operational
90 days ago
100.0 % uptime
Today
Sage CRM Community Operational
90 days ago
100.0 % uptime
Today
Sage Developer Community Operational
90 days ago
100.0 % uptime
Today
Sage Developer Portal Operational
90 days ago
100.0 % uptime
Today
Sage Distribution and Manufacturing Operations (SDMO) Operational
90 days ago
100.0 % uptime
Today
Sage Evolution SDK (ZA) Operational
90 days ago
100.0 % uptime
Today
Sage Global KnowledgeBase Operational
90 days ago
100.0 % uptime
Today
Sage HR Operational
90 days ago
100.0 % uptime
Today
Sage Identity Service Operational
90 days ago
99.99 % uptime
Today
Sage Intacct Operational
90 days ago
99.86 % uptime
Today
Sage Intelligence Service (ZA) Operational
90 days ago
100.0 % uptime
Today
Sage Inventory Planner Operational
90 days ago
99.78 % uptime
Today
Sage Outsourcing Operational
90 days ago
100.0 % uptime
Today
Sage Partner Hub Operational
90 days ago
100.0 % uptime
Today
Sage People Operational
90 days ago
99.19 % uptime
Today
Sage People Payroll Operational
90 days ago
100.0 % uptime
Today
Sage Portal Operational
90 days ago
100.0 % uptime
Today
Sage Provisioning Portal (SEOS) Operational
90 days ago
100.0 % uptime
Today
Sage Software Auto Update Service Operational
90 days ago
100.0 % uptime
Today
Sage Support Operational
90 days ago
100.0 % uptime
Today
Sage X3 (Single Tenant) Operational
90 days ago
100.0 % uptime
Today
Sage X3 Online Help Operational
90 days ago
100.0 % uptime
Today
SageZA Hosting Service Operational
90 days ago
100.0 % uptime
Today
SBC Accounting ZA Training Operational
90 days ago
100.0 % uptime
Today
SMB Tracker Bot Operational
90 days ago
100.0 % uptime
Today
South Africa Online Tax Calculator Operational
90 days ago
100.0 % uptime
Today
Tax Service Operational
90 days ago
100.0 % uptime
Today
Webchat Functionality Operational
90 days ago
100.0 % uptime
Today
Sage University Operational
90 days ago
96.6 % uptime
Today
Cloud Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Sage Active - Scheduled Maintenance Nov 21, 2024 17:00-19:00 UTC
Sage Active will be undergoing system maintenance on Wednesday, November 21st, 2024, for 2 hours between 18:00 CET and 20:00 CET.

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team

--------------------------------------------------------------------------------

Sage Active estará en mantenimiento el Miércoles 21 de Noviembre, 2024 durante 2 horas entre las 18:00 CET y las 20:00 CET.

El servicio estará inaccesible durante este tiempo.

Pedimos disculpas por cualquier inconveniente que podamos causar.

Gracias El equipo de Sage.

--------------------------------------------------------------------------------

Sage Active sera en maintenance le Mercredi 21 Novembre, 2024, pendant 2 heures entre 18:00 CET et 20:00 CET.

Le service ne sera pas disponible pendant cette période programmée.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Merci. L'équipe Sage.

--------------------------------------------------------------------------------

Bei Ihrer Sage Active werden am Mittwoch, 21. November 2024, zwischen 18:00 MEZ und 20:00 MEZ. Wartungsarbeiten durchgeführt.

Der Service ist während dieser geplanten Zeit nicht verfügbar.

Wir entschuldigen uns für etwaige Unannehmlichkeiten.

Mit freundlichen Grüßen, Das Sage-Team

Posted on Nov 20, 2024 - 13:53 UTC
Sage Intacct - Global will be undergoing maintenance on Saturday, November 23th, 2024, for 4 hours, between 03:30 UTC and 07:30 UTC.

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you.

The Sage Team

Posted on Nov 21, 2024 - 04:33 UTC
Remote Data Access (RDA) NA will be undergoing maintenance on Saturday, November 23rd, 2024 for 3 hours between 04:00 EST and 07:00 EST.

The service will be unavailable for approximately 30 minutes during this scheduled time for Sage 50 customers who use Sage RDA in the North American region (Canada and the US).

We apologise for any inconvenience this may cause.

Thank you. The Sage Team

---------------------------------------------------------------------------

Remote Data Access (RDA) NA/UKI sera en maintenance le Samedi 23 Novembre, 2024, pendant 3 heures entre 04:00 EST et 07:00 EST.

Le service sera indisponible pendant environ 30 minutes pendant cette période prévue pour les clients de Sage 50 qui utilisent Sage RDA dans la région nord-américaine (Canada et États-Unis).

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Merci. L'équipe Sage

Posted on Nov 18, 2024 - 21:49 UTC
Remote Data Access (RDA) UKI will be undergoing maintenance on Saturday, November 23rd, 2024 for 3 hours between 19:00 UTC and 22:00 UTC.

The service will be unavailable for approximately 30 minutes during this scheduled time for Sage 50 customers who use Sage RDA in the UK and Ireland.

We apologise for any inconvenience this may cause.

Thank you. The Sage Team

Posted on Nov 18, 2024 - 21:49 UTC
Scheduled Maintenance on HMRC Dec 6, 2024 17:00 - Dec 9, 2024 09:00 UTC
MTD ITSA will be undergoing maintenance on Friday, December 6th, 2024, for 64 hours, between 17:00 UTC and 09:00 UTC, on December 9th

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you.

The Sage Team.

Posted on Nov 11, 2024 - 15:41 UTC
Past Incidents
Nov 21, 2024
Completed - The scheduled maintenance has been completed.
Nov 21, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 02:00 UTC
Scheduled - Sage 300 Partner Cloud (NA) will be undergoing system maintenance on Wednesday November 20th, 2024, for 2 hours, between 21:00 EST and 23:00 EST.

The service may be unavailable during the scheduled maintenance window.

We apologize for any inconvenience caused.

Thank you for your patience. The Sage Team.

---------------------------------------------------------------------------

Sage 300 Partner Cloud (NA) & Sage 300 Partner Cloud (NA) sera en maintenance le Mercredi 20 Novembre, 2024, pendant 2 heures entre 21:00 EST et 23:00 EST.

Le service peut être indisponible pendant la fenêtre de maintenance programmée.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Merci. L'équipe Sage.

Nov 20, 17:08 UTC
Completed - The scheduled maintenance has been completed.
Nov 21, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 02:00 UTC
Scheduled - Sage 100 Partner Cloud (NA) will be undergoing system maintenance on Wednesday November 20th, 2024, for 2 hours, between 21:00 EST and 23:00 EST.

The service may be unavailable during the scheduled maintenance window.

We apologize for any inconvenience caused.

Thank you for your patience. The Sage Team.

---------------------------------------------------------------------------

Sage 100 Partner Cloud (NA) & Sage 300 Partner Cloud (NA) sera en maintenance le Mercredi 20 Novembre, 2024, pendant 2 heures entre 21:00 EST et 23:00 EST.

Le service peut être indisponible pendant la fenêtre de maintenance programmée.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Merci. L'équipe Sage.

Nov 20, 17:02 UTC
Nov 20, 2024
Completed - The scheduled maintenance has been completed.
Nov 20, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 19:00 UTC
Scheduled - Sage 100 FR Product Suite sera en maintenance le Mercredi 20 Novembre, 2024, pendant 3 heures entre 20:00 CET et 23:00 CET.

Les services ci-dessous resteront disponibles et fonctionneront comme prévu pour les clients connectés. Pour les clients qui essaient de se connecter, les services peuvent être indisponibles pendant cette période programmée:
-Sage Online (FR)
-Sage 100 Partner Cloud (FR)

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Merci. L'équipe Sage.

---------------------------------------------------------------------------

Sage 100 FR Product Suite will be undergoing system maintenance on Wednesday, November 20th, 2024, for 3 hours, between 20:00 CET and 23:00 CET.

The below services will continue available and performing as expected for those connected customers. For those customers who try to connect, the services may be unavailable in this scheduled period:
-Sage Online (FR)
-Sage 100 Partner Cloud (FR)

We apologize for any inconvenience caused.

Thank you for your patience. The Sage Team.

Nov 20, 16:21 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:00 UTC
Scheduled - Sage Business Cloud Paie (FR) fera l'objet d'une importante maintenance système le mercredi 20 novembre 2024, pendant 3 heures entre 19:00 CET et 22:00 CET.

Veuillez noter que vous ne pourrez peut-être pas accéder à Sage Business Cloud Paie (FR) pendant cette période.

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci. L'équipe Sage.

------------------------------------------------------------------------------

Sage Business Cloud Paie (FR) will be undergoing important system maintenance on Wednesday, November 20th, 2024, for 3 hours between 19:00 CET and 22:00 CET.

Please note that access to Sage Business Cloud Paie (FR), may be unavailable during this time.

We apologise for any inconvenience this may cause.

Thank you. The Sage Team.

Nov 20, 10:59 UTC
Nov 19, 2024
Resolved - The issue is resolved and the service is available and performing as expected.
Nov 19, 17:48 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 19, 17:34 UTC
Nov 18, 2024
Resolved - The issue is resolved and the service is available and performing as expected.
Nov 18, 16:39 UTC
Identified - We have identified the cause of the issue and we are working on a fix.
Nov 18, 16:00 UTC
Update - We have identified an issue preventing customers globally from accessing the Sage Inventory Planner website.
We are currently investigating.

Nov 18, 14:20 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 18, 14:05 UTC
Nov 17, 2024
Resolved - The issue is resolved. All services continue to perform as expected.
Nov 17, 23:11 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 17, 22:42 UTC
Completed - The scheduled maintenance has been completed.
Nov 17, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 17:00 UTC
Scheduled - Sage Business Cloud Accounting will be undergoing system maintenance on Sunday, November 17th, 2024, for 3 hours between 17:00 UTC and 20:00 UTC. (13:00 EDT and 16:00 EDT).

During this period of time, the below services will be unavailable:
-Sage Business Cloud Payroll (UK)
-Sage Business Cloud Accounting (NA)
-Sage Business Cloud Accounting (UKI)
-Sage Business Cloud Accounting (EU)

We apologize for any inconvenience this may cause.

Thank you. The Sage Team

-----------------------------------------------------------------------

Sage Business Cloud Accounting estará en mantenimiento el Domingo 27 de Noviembre de 2024, durante 3 horas entre las 18:00 CET y las 21:00 CET.

Sage Business Cloud Accounting (EU) estará inaccesible durante este tiempo.

Pedimos disculpas por cualquier inconveniente que podamos causar.

Gracias El equipo de Sage.

-----------------------------------------------------------------------

Sage Business Cloud Accounting sera en maintenance le Dimanche 27 Novembre, 2024, pendant 3 heures entre 18:00 CET et 21:00 CET. (13:00 EDT and 16:00 EDT).

Pendant cette période, les services suivants seront indisponibles:
-Sage Business Cloud Accounting (NA)
-Sage Business Cloud Accounting (EU)

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Merci. L'équipe Sage.

Nov 15, 10:47 UTC
Completed - The scheduled maintenance has been completed.
Nov 17, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 15:00 UTC
Scheduled - Sage Provisioning Portal (SEOS) will be undergoing system maintenance on Sunday November 17th, 2024, for 4 hours, between 15:00 UTC and 19:00 UTC. (10:00 EDT and 14:00 EDT). (17:00 SAST and 21:00 SAST).

Access to sageerponlineservices. will not be possible during this time.

The following applications may also encounter issues whilst attempting to log in during the maintenance window:
- Sage Online (FR)
- Sage 100 Partner Cloud (FR)
- Sage FRP 1000 Partner Cloud (FR)
- Sage 200 Standard (UKI)
- Sage 200 Professional SPC (UKI)
- Sage 200 (ES)
- Sage Despachos (ES)
- Sage 200 Partner Cloud (ES)
- Sage 300 Partner Cloud (NA)
- Sage 100 Partner Cloud (NA)
- Sage ERP (DE)
- Sage 300 People Managed Services (ZA)

Users who are already logged in prior to the maintenance window will be unaffected.

We apologise for any inconvenience this may cause.

Thank you. The Sage Team

-----------------------------------------------------------------------

Sage Provisioning Portal (SEOS) estará en mantenimiento el Domingo 17 de Noviembre de 2024, durante 2 horas entre las 16:00 CET y las 20:00 CET.

El acceso a sageerponlineservices. no será posible durante este periodo de tiempo.

Los usuarios que ya hayan iniciado sesión antes de la ventana de mantenimiento no se verán afectados.

Las siguientes aplicaciones también pueden encontrar problemas al intentar iniciar sesión durante la ventana de mantenimiento:
- Sage 200 (ES)
- Sage Despachos (ES)
- Sage 200 Partner Cloud (ES)

Pedimos disculpas por cualquier inconveniente que podamos causar.

Gracias El equipo de Sage.

-----------------------------------------------------------------------

Sage Provisioning Portal (SEOS) sera en maintenance le Dimanche 17 Novembre, 2024, pendant 4 heures entre 16:00 CET et 20:00 CET.

L'accès à sageerponlineservices. ne sera pas possible pendant cette période de temps.

Les utilisateurs qui se sont déjà connectés avant la fenêtre de maintenance ne seront pas affectés.

Les applications suivantes peuvent également rencontrer des problèmes lors de la tentative de connexion pendant la fenêtre de maintenance:
- Sage Online (FR)
- Sage 100 Partner Cloud (FR)
- Sage FRP 1000 Partner Cloud (FR)

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Merci. L'équipe Sage.

------------------------------------------------------------------------

Der Sage Provisioning Portal (SEOS) wird am Sonntag, 17. November, 2024, für 4 Std. zwischen 16:00 MSZ und 20:00 MSZ, gewartet.

Der Zugriff auf das sageerponlineservices. über die unten aufgeführten Dienste ist nicht möglich.

Benutzer, die sich bereits vor dem Wartungsfenster angemeldet haben, werden nicht betroffen sein.

Die folgende Anwendung kann auch Probleme beim Einloggen während des Wartungsfensters haben:
- Sage ERP (DE)

Wir entschuldigen uns für etwaige Unannehmlichkeiten, die dadurch entstehen.

Mit freundlichen Grüßen, Das Sage-Team.

Nov 12, 11:13 UTC
Nov 16, 2024
Completed - The scheduled maintenance has been completed.
Nov 16, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 06:00 UTC
Scheduled - Sage Distribution and Manufacturing Operations (SDMO) North America will undergo maintenance on Saturday, 16th of November for 3 hours between 01:00 AM EDT to 4:00 AM EDT.

The service may not be available during the scheduled maintenance window.

We apologize for any inconvenience caused.

Thank you for your patience.

The Sage Team.


-------------------------------------------------------------------------

Sage Distribution and Manufacturing Operations (SDMO) Amérique du Nord sera en maintenance le Samedi 16 novembre pendant 3 heures entre 01:00 EDT et 04:00 EDT.

Le service ne sera pas disponible pendant cette période programmée.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Merci. L'équipe Sage.

Nov 11, 09:56 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 05:30 UTC
Scheduled - Sage Distribution and Manufacturing Operations (SDMO) Europe/Africa will undergo maintenance on Saturday 16th of November for 3 hour between 5:30 AM UTC to 8:30 AM UTC.

The service may not be available during the scheduled maintenance window.

We apologize for any inconvenience caused.

Thank you for your patience.

The Sage Team.

-------------------------------------------------------------------------------

Sage Distribution and Manufacturing Operations (SDMO) Europe/Africa sera en maintenance le Samedi 16 novembre pendant 3 heures entre 5:30 UTC et 8:30 UTC.

Le service sera indisponible pendant cette période programmée.

Nous nous excusons pour tout inconvénient que cela pourrait causer.

Merci. L'équipe Sage.

-------------------------------------------------------------------------------------

Bei Ihrer Sage Distribution and Manufacturing Operations (SDMO) Europe/Africa werden am Samstag, den 16. November für 3 Stunden zwischen 5:30 Uhr UTC und 8:30 Uhr UTC. Wartungsarbeiten durchgeführt.

Der Dienst wird während dieser geplanten Zeit nicht verfügbar sein.

Wir entschuldigen uns für etwaige Unannehmlichkeiten.

Mit freundlichen Grüßen, Das Sage-Team

Nov 11, 09:53 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 03:30 UTC
Scheduled - Sage Intacct - Global will be undergoing maintenance on Saturday, November 16th, 2024, for 4 hours, between 03:30 UTC and 07:30 UTC.

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you.

The Sage Team

Nov 14, 04:49 UTC
Nov 15, 2024
Resolved - The issue is resolved. All services continue to perform as expected.
Nov 15, 15:42 UTC
Monitoring - Our third-party vendor, HMRC has resolved the issue and SBC Payroll and Sage 50 Payroll are performing as expected. We will continue to closely monitor the service,
Nov 15, 13:04 UTC
Update - HMRC continues to investigate the issue. We are waiting for updates.
Nov 14, 15:56 UTC
Update - We identified an issue where customers in the UK using SBC Payroll and Sage 50 payroll are experiencing slow response when submitting to HMRC.

HMRC is investigating the issue. We are waiting for updates.

Nov 14, 13:06 UTC
Update - We identified an issue where customers in the UK using SBC Payroll and Sage 50 payroll are experiencing slow response when submitting to HMRC.

HMRC is investigating the issue. We are waiting for updates.

Nov 14, 12:46 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 14, 12:23 UTC
Resolved - The issue is resolved. All services continue to perform as expected.
Nov 15, 15:41 UTC
Monitoring - All customers who use HSBC group (HSBC Personal, first direct, M&S Bank, HSBC Business, HSBCnet) are now able to successfully onboard and re-authenticate. Avoiding a reoccurrence is our priority as we closely monitor the service.
Nov 15, 12:42 UTC
Identified - We successfully implemented a fix to resolve sync issues and customers are now able to receive the latest transactions. New accounts can now be onboarded except for the two banks (HSBC Business and HSBCNet) which is under investigation by third party provider, HSBC.
As a workaround, customers should be able to onboard to Sage's Plaid connections for HSBC Business and HSBCnet however existing HSBC Business and HSBCnet Sage connections will not be able to onboard or reauthenticate. HSBC continues to investigate.

Nov 15, 11:50 UTC
Update - We are continuing to investigate the issue with our 3rd party provider, HSBC.
Nov 14, 15:02 UTC
Investigating - We identified an issue impacting customers in the UK who use HSBC group (HSBC Personal, first direct, M&S Bank, HSBC Business, HSBCnet). New accounts will not be able to onboard, and existing users will not receive the latest transactions from yesterday.

Potential products/services affected:
Sage Intacct
Sage 50
Sage 200
SBC Accounting UKI
Sage Accounting Individual

We are still investigating the issue with our 3rd party provider, HSBC.

Nov 14, 09:42 UTC
Resolved - The issue is resolved and the service is available and performing as expected.
Nov 15, 10:58 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 15, 10:35 UTC
Nov 14, 2024
Resolved - The issue is resolved and the service is available and performing as expected.
Nov 14, 22:06 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 14, 21:48 UTC
Resolved - The issue is resolved and the service continues to perform as expected.
Nov 14, 17:44 UTC
Monitoring - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Nov 14, 13:52 UTC
Investigating - We have identified an issue preventing Spanish and Portuguese customers from accessing their local My Sage websites. When customers try to access the site, they will receive the error "connection timed out" or "page unavailable".

We are currently investigating.

Nov 14, 10:08 UTC
Completed - The scheduled maintenance has been completed.
Nov 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:30 UTC
Scheduled - Payroll Domain Services (US) will be undergoing maintenance on Thursday, November 14th, 2024, for 2 hours and 30 minutes, between 03:30 EST and 06:00 EST.

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team

Nov 12, 17:17 UTC
Nov 13, 2024
Completed - The scheduled maintenance has been completed.
Nov 13, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:00 UTC
Scheduled - Bei Ihrerem HR Data Service (DE) werden am Dienstag, den 12. November 2024, ab 20:00 MEZ bis Mittwoch , den 13. November 2024, um 03:00 MEZ Wartungsarbeiten durchgeführt.

Während dieses geplanten Zeitraums wird die HRDS-Funktionalität nicht verfügbar sein. Alle anderen Produktfunktionen werden wie erwartet funktionieren.

Wir entschuldigen uns für etwaige Unannehmlichkeiten.

Mit freundlichen Grüßen, Das Sage-Team

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Maintenance work will be carried out on your HR Data Service (DE) on Tuesday, November 12th, from 20:00 CET until Wednesday, November 13th, 2024 at 03:00 CET.

During this scheduled period, the HRDS functionality will be unavailable. All other product functionalities will perform as expected

We apologise for any inconvenience this may cause.

Thank you. The Sage Team

Nov 8, 12:31 UTC
Nov 12, 2024
Resolved - The issue is resolved and the service is available and performing as expected.
Nov 12, 15:52 UTC
Identified - We have identified the cause of the issue and we are working on a fix.
Nov 12, 14:58 UTC
Update - We identified an issue where UKI Sage 50 customers are presented with error messages when trying to open a company. We are currently investigating.
Nov 12, 13:42 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 12, 13:24 UTC
Nov 11, 2024
Resolved - The issue is resolved and the service continues to perform as expected.
Nov 11, 15:43 UTC
Monitoring - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Nov 11, 09:52 UTC
Update - The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Nov 11, 09:49 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 11, 09:29 UTC
Nov 10, 2024

No incidents reported.

Nov 9, 2024
Completed - The scheduled maintenance has been completed.
Nov 9, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 03:30 UTC
Scheduled - Sage Intacct - Global will be undergoing maintenance on Saturday, November 9th, 2024, for 4 hours, between 03:30 UTC and 07:30 UTC.

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you.

The Sage Team

Nov 6, 19:23 UTC
Completed - The scheduled maintenance has been completed.
Nov 9, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 18:00 UTC
Scheduled - Sage Business Cloud Accounting ZA will be undergoing maintenance on Friday, November 8th, 2024, for 12 hours, between 20:00 SAST and 08:00 SAST, on November 9th.

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

For further information, please click on this link.

Thank you. The Sage Team

Oct 31, 15:16 UTC
Completed - The scheduled maintenance has been completed.
Nov 9, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 16:00 UTC
Scheduled - SageZA Hosting Service will be undergoing maintenance on Tuesday, November 8th, 2024, for 12 hours, between 18:00 SAST and 08:00 SAST, on November 9th.

The service will be unavailable for a subset of customers during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team

Oct 25, 08:48 UTC
Nov 8, 2024
Completed - The scheduled maintenance has been completed.
Nov 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 09:00 UTC
Scheduled - Brightpearl Americas will be undergoing maintenance on Friday, November 8th, 2024, for 1 hour, between 04:00 EST et 05:00 EST.

During this scheduled maintenance the service will be unavailable for a subset of customers.

We apologize for any inconvenience this may cause.

Thank you.

The Sage Team

--------------------------------------------------------------

Brightpearl Americas fera l'objet d'une maintenance système importante le Vendredi 8 novembre 2024, pendant 1 heure entre 04:00 EST et 05:00 EST.

Pendant cette maintenance programmée, le service sera indisponible pour un sous-ensemble de clients.

Nous nous excusons pour les inconvénients que cela pourrait causer.

Merci L'équipe Sage.

-----------------------------------------------------------------------------------

Brightpearl Americas estará en mantenimiento el Viernes 8 de Noviembre, de 2024, durante 1 hora entre las 06:00 ART y las 07:00 ART.

Debido a este mantenimiento programado, el servicio no estará disponible para un pequeño número de clientes.

Pedimos disculpas por cualquier inconveniente que podamos causar.

Gracias. El equipo de Sage.

Nov 5, 11:22 UTC
Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 UTC
Scheduled - Brightpearl Europe will be undergoing maintenance on Thursday, November 7th, 2024, for 1 hour, between 22:00 UTC and 23:00 UTC.

During this scheduled maintenance the service will be unavailable for a subset of customers.

We apologize for any inconvenience this may cause.

Thank you.

The Sage Team

Nov 5, 10:59 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 17:00 UTC
Scheduled - Sage Active will be undergoing system maintenance on Thursday, November 7th, 2024, for 3 hours between 18:00 CET and 21:00 CET.

The service will be unavailable during this scheduled time.

We apologize for any inconvenience this may cause.

Thank you. The Sage Team

-----------------------------------------------------------------------

Sage Active se someterá a tareas de mantenimiento del sistema el jueves 7 de noviembre de 2024, durante 3 horas, entre las 18:00 CET y las 21:00 CET.

El servicio no estará disponible durante este horario programado.

Lamentamos cualquier inconveniente que esto pueda ocasionar.

Gracias. El equipo de Sage

-----------------------------------------------------------------------

Sage Active subira une maintenance du système le jeudi 7 novembre 2024, pendant 3 heures entre 18h00 CET et 21h00 CET.

Le service sera indisponible pendant cette période programmée.

Nous nous excusons pour la gêne occasionnée.

Merci. L'équipe Sage

------------------------------------------------------------------------

Am Donnerstag, den 7. November 2024, wird bei Sage Active zwischen 18:00 und 21:00 Uhr MEZ für 3 Stunden eine Systemwartung durchgeführt.

Der Dienst ist während dieser geplanten Zeit nicht verfügbar.

Wir entschuldigen uns für etwaige Unannehmlichkeiten.

Vielen Dank. Das Sage-Team

Nov 6, 17:06 UTC