Banking Service - Partial Outage

Incident Report for Sage

Update

We are continuing to investigate the cause of the issue with the third-party provider, Yodlee. We are monitoring the performance of the feed and the error rate continues to decrease.
We appreciate your patience and we will let you know as soon as this issue is resolved
Posted Jul 07, 2025 - 12:19 UTC

Update

We are continuing to investigate the cause of the issue with the third-party, Yodlee and are observing a decrease in the error rate. Thank you for your patience as we work to resolve this issue.
Posted Jul 04, 2025 - 12:00 UTC

Update

We continue to investigate the cause of the issue with the third-party, Yodlee.
Thank you for your patience as we work to resolve this issue.
Posted Jul 03, 2025 - 12:00 UTC

Update

We are continuing to investigate the cause of the issue with the third-party, Yodlee.
We appreciate your patience as we work to resolve this issue.
Posted Jul 02, 2025 - 15:04 UTC

Update

We have identified an issue in South Africa where a subset of customers using ABSA Direct Feed are experiencing issues syncing transactions.

The products/services affected are:
-Sage Business Cloud Accounting ZA
-Sage 200 Evolution (ZA)
-Sage 50 Accounts (ZA)
-Sage Intacct ZA

We are engaged with the third-party provider, Yodlee to investigate and and resolve this issue.
Posted Jul 02, 2025 - 10:41 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Jul 02, 2025 - 10:04 UTC
This incident affects: Middle East and Africa (Banking Service, Sage Business Cloud Accounting ZA).