Banking Service - Partial Outage

Incident Report for Sage

Update

We continue to investigate the cause of the issue with the third-party, Yodlee.
Thank you for your patience as we work to resolve this issue.
Posted Jul 03, 2025 - 12:00 UTC

Update

We are continuing to investigate the cause of the issue with the third-party, Yodlee.
We appreciate your patience as we work to resolve this issue.
Posted Jul 02, 2025 - 15:04 UTC

Update

We have identified an issue in South Africa where a subset of customers using ABSA Direct Feed are experiencing issues syncing transactions.

The products/services affected are:
-Sage Business Cloud Accounting ZA
-Sage 200 Evolution (ZA)
-Sage 50 Accounts (ZA)
-Sage Intacct ZA

We are engaged with the third-party provider, Yodlee to investigate and and resolve this issue.
Posted Jul 02, 2025 - 10:41 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Jul 02, 2025 - 10:04 UTC
This incident affects: Middle East and Africa (Banking Service, Sage 50, Sage Business Cloud Accounting ZA, Sage Intacct).