Brightpearl - Operational

Incident Report for Sage

Resolved

The issue is resolved, and the service continues to perform as expected.
Posted Jun 30, 2025 - 13:15 UTC

Monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Posted Jun 30, 2025 - 09:14 UTC

Identified

We have identified that customers globally are unable to use the address lookup service. All other product functionality is working as expected.

We have identified the cause of the issue and are working on a fix.
Posted Jun 30, 2025 - 08:57 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Jun 30, 2025 - 08:44 UTC
This incident affected: Asia Pacific (Brightpearl), South America (Brightpearl), Middle East and Africa (Brightpearl), North America (Brightpearl), and Europe (Brightpearl).