Brightpearl - Operational

Incident Report for Sage

Resolved

The issue is resolved and the service continues to perform as expected.
Posted Oct 28, 2024 - 11:37 UTC

Monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Posted Oct 26, 2024 - 06:50 UTC

Update

We are continuing to investigate the cause of the issue. Our support team is reaching out to affected customers with a manual work around.
Posted Oct 25, 2024 - 17:39 UTC

Update

We identified an issue with Brightpearl's handling of discounts for orders placed via eBay. We are currently investigating.
Posted Oct 25, 2024 - 16:33 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Oct 25, 2024 - 16:13 UTC
This incident affected: North America (Brightpearl) and Europe (Brightpearl).