Banking Service - Partial Outage
Incident Report for Sage
Resolved
The issue is resolved and the service continues to perform as expected.
Posted Sep 19, 2024 - 14:54 UTC
Update
The service continues to perform as expected. We are continuing to monitor to avoid a reoccurrence.
Posted Sep 19, 2024 - 10:13 UTC
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Posted Sep 18, 2024 - 13:54 UTC
Update
We are continuing working on a permanent fix for all customers.
Posted Sep 18, 2024 - 11:14 UTC
Identified
We are working on a fix. Thank you for your patience as we work to resolve this issue.
Posted Sep 18, 2024 - 09:52 UTC
Investigating
We identified an issue preventing customers in South Africa from viewing FNB bank transactions from yesterday (17 September).

Potential products/services affected:
SBC Accounting ZA
Sage 50 ZA
Sage 200 ZA
Sage Intacct ZA
Evolution Sync Dash

We are currently investigating.
Posted Sep 18, 2024 - 08:49 UTC
This incident affected: Middle East and Africa (Banking Service, Evolution: Sync Dash (ZA), Sage 50, Sage Business Cloud Accounting ZA, Sage Intacct).