Sage Identity Service - Major Outage

Incident Report for Sage

Resolved

The incident is now resolved. The services are now available and perform as expected.
Posted Feb 03, 2025 - 13:20 UTC

Update

We identified a global issue that customers are experiencing with two-factor authentication. They are not receiving SMS (One-time password) code messages.

We are currently investigating.
Posted Feb 03, 2025 - 11:48 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Feb 03, 2025 - 11:28 UTC
This incident affected: South America (Sage Identity Service), Asia Pacific (Sage Identity Service), Middle East and Africa (Sage Identity Service), North America (Sage Identity Service), and Europe (Sage Identity Service).