Banking Service - Partial Outage

Incident Report for Sage

Resolved

While we wait for a permanent fix from Metro Bank, we will work with any impacted customers on an individual basis. No further updates will be posted on this Status Page.

If you do need assistance downloading your transactions please refer to our help page at link.
Posted May 04, 2022 - 14:06 UTC

Update

We would like to let you know that we have not forgotten about this issue and we will update you as soon as it is resolved.
Posted Apr 20, 2022 - 11:00 UTC

Identified

We are currently working with Metro Bank to resolve this issue. We continue working to get the service back to normal as soon as possible.

We appreciate your patience and we will let you know as soon as this issue is resolved.
Posted Apr 12, 2022 - 13:22 UTC

Update

We are working with Metro Bank to resolve this issue. We will continue to work to get the service back to normal as soon as possible.

Thank you for your patience as we work to resolve this issue.
Posted Apr 08, 2022 - 15:44 UTC

Update

We are aware of the issue that customers using Metro Bank cannot obtain new transactions via Bank Feeds. We are currently investigating this issue.
Posted Apr 07, 2022 - 13:19 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Apr 07, 2022 - 12:14 UTC
This incident affected: Europe (Banking Service).