Banking Service - Operational

Incident Report for Sage

Resolved

The issue is resolved and the service continues to perform as expected.
Posted Mar 08, 2023 - 17:22 UTC

Monitoring

Our third-party, Yodlee, has confirmed that the issue has been resolved. We will continue to monitor closely.
Posted Mar 08, 2023 - 17:01 UTC

Update

We identified an issue preventing customers from onboarding with all the banks provided by Yodlee.
We are engaged with our third-party, Yodlee to resolve/investigate the issue.
Posted Mar 08, 2023 - 13:24 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Mar 08, 2023 - 12:56 UTC
This incident affected: Middle East and Africa (Banking Service), North America (Banking Service), and Europe (Banking Service).