PAYA Payment Center - Degraded Performance

Incident Report for Sage

Resolved

The issue now has been resolved.
We apologise for any inconvenience caused.
Posted May 29, 2020 - 11:42 UTC

Monitoring

We continue to investigate the issues some customers have reported with the Paya service. We will update once we have a resolution to this issue. We apologise for any inconvenience this may be causing.
Posted May 27, 2020 - 18:05 UTC

Identified

We have received report from our partner Paya about a sporadic issue in which customers are not able to complete their login process (encountering timeouts) when submitting payments to payment centre.

We are currently working to resolve the issue.
Posted May 23, 2020 - 12:38 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted May 22, 2020 - 18:06 UTC
This incident affected: North America (PAYA Payment Center).