Sage Business Cloud Self Service - Partial Outage

Incident Report for Sage

Resolved

The issue is resolved and the service continues to perform as expected.
Posted Mar 27, 2024 - 11:51 UTC

Monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Posted Mar 27, 2024 - 10:17 UTC

Update

We identified and issue impacting the ability of customers in South Africa to login into Sage Business Cloud Self Service (ZA). Customers that use Sage VIP, Pastel Payroll, Sage Business Cloud Payroll Professional Services require to use it for leave and claim submissions and approval.

We are currently investigating.
Posted Mar 27, 2024 - 09:54 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Mar 27, 2024 - 09:40 UTC
This incident affected: Middle East and Africa (Sage Business Cloud Payroll Professional, Sage Business Cloud Self Service).