The issue is resolved and the services are available and performing as expected.
Posted Jun 06, 2025 - 10:41 UTC
Update
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
Posted Jun 05, 2025 - 09:54 UTC
Identified
We have identified an issue in South Africa where customers onboarded to Nedbank Direct Feed since 18th May are experiencing issues retrieving transactions.
The products/services affected are: -Sage Business Cloud Accounting ZA -Sage 200 Evolution (ZA) -Sage 50 Accounts (ZA) -Sage Intacct ZA
We are engaged with the third-party provider, Nedbank to resolve this issue. As a workaround, we have hidden our direct Nedbank connection and new customers can onboard using our provider connection (Yodlee) in the interim.
Posted Jun 04, 2025 - 14:11 UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Jun 04, 2025 - 13:34 UTC
This incident affected: Middle East and Africa (Banking Service, Sage Business Cloud Accounting ZA).