Sage Business Cloud Accounting ZA - Operational

Incident Report for Sage

Resolved

The incident is now resolved. The service continues to perform as expected.
Posted Sep 20, 2024 - 15:25 UTC

Monitoring

The service remained stable and operated as expected today. We are committed to providing the best possible customer experience and the team continue to monitor the service closely and take remedial action as necessary.
Posted Sep 18, 2024 - 15:44 UTC

Update

We continue working on increasing the system capacity and addressing the underlying cause for the observed issues.

Thank you for your understanding as we work to resolve this issue.
Posted Sep 17, 2024 - 11:04 UTC

Update

We restored the Dashboard functionality on the afternoon of the 16th of September and applied several measures to improve the functionality of the service overnight.

We have observed another period of degraded performance and customers being presented with errors on the morning of the 17th of September. We have again disabled the dashboards and the API to preserve the application stability while we continue to work on increasing the system capacity and addressing the underlying cause for these issues.

We appreciate your patience as we work to resolve this issue.
Posted Sep 17, 2024 - 08:34 UTC

Update

After a period of degraded performance this morning, we disabled dashboards and global search to preserve application stability while we work on increasing system capacity. We will restore the dashboard functionality this afternoon and will monitor the service. The team continue to work on addressing the underlying cause of the issues we've experienced since last week.

Thank you for your understanding as we work to resolve this issue.
Posted Sep 16, 2024 - 10:03 UTC

Update

We have seen an improvement in product performance. We strive to deliver the best customer experience possible. We will continue to monitor the service closely throughout the weekend and Monday.
Posted Sep 13, 2024 - 15:46 UTC

Update

We are taking action to resolve the degraded performance and are currently seeing improvements in the service. The team is working around the clock to resolve the issue permanently that is impacting customers.
Posted Sep 13, 2024 - 10:09 UTC

Identified

After maintaining service stability, we have identified customers are again experiencing challenges accessing saved sales records and longer wait times. We are currently investigating.
Posted Sep 13, 2024 - 07:51 UTC

Monitoring

The service is now available and performing as expected. We are closely monitoring the service.
Posted Sep 12, 2024 - 15:27 UTC

Update

We identified an issue affecting customers in South Africa who are unable to access saved sales records or run various reports. Further to this, we have also identified a degradation in service performance.

We are currently investigating.
Posted Sep 12, 2024 - 13:57 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Sep 12, 2024 - 13:26 UTC
This incident affected: Middle East and Africa (Sage Business Cloud Accounting ZA).