Service Fabric - Authentication Service

Incident Report for Sage

Resolved

The issue is now resolved and all products / services are available and performing as expected.
Posted Nov 18, 2021 - 16:25 UTC

Identified

Sage 50 Cloud Payroll UK is available and performing as expected. We are currently investigating another issue on Payments Acceptance for payments made by Stripe (Payment Processing Platform).
Posted Nov 18, 2021 - 13:27 UTC

Investigating

We are aware of an issue preventing Sage 50 Cloud Payroll customers in the UK from logging into the product. Customers already logged in are unaffected.
Posted Nov 18, 2021 - 09:26 UTC

Update

We are continuing to monitor for any further issues.
Posted Nov 17, 2021 - 22:39 UTC

Monitoring

Service was restored and Payment Acceptance and Auth services is performing as expected. Avoiding a reoccurrence is our priority as we continue to monitor closely.
Posted Nov 17, 2021 - 22:09 UTC

Update

We are investigating an issue affecting all customers in the NA and European regions rendering them unable to use the Payment Acceptance and Auth services.
Posted Nov 17, 2021 - 21:31 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Nov 17, 2021 - 21:10 UTC
This incident affected: Europe (Authentication Service) and North America (Authentication Service).