Pension Data Exchange (UKI) - Operational

Incident Report for Sage

Resolved

The service is now fully operational.
Posted Oct 12, 2020 - 09:37 UTC

Monitoring

Our third party provider have confirmed that their service is now fully operational. We will continue to monitor customer submissions to ensure no further impact.
Posted Oct 11, 2020 - 06:35 UTC

Update

We are aware of an issue affecting a subset of customers using the Pension Data Exchange service. We are working closely with our third-party provider to resolve the issue.
Posted Oct 10, 2020 - 17:46 UTC

Update

We are aware of an issue affecting a subset of customers using the Pension Data Exchange service. We are working closely with our third-party provider to resolve this issue.
Posted Oct 10, 2020 - 14:00 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Oct 10, 2020 - 13:55 UTC
This incident affected: Europe (Pension Data Exchange (UKI)).