Sage 50 - Partial Outage
Incident Report for Sage
The issue has now been resolved. The guides and analytics modules in app-mirror are working as expected.
Posted Oct 07, 2020 - 18:02 UTC
The third-party provider have implemented the fix which is being closely monitored and are working on resolving the ongoing performance issues. Sage is working with the third-party provider towards complete resolution.
Posted Oct 07, 2020 - 16:46 UTC
Pendo technology team is still working towards resolving the issue. Sage is continuing to closely monitor the situation. We will provide additional updates as soon as they are available.
Posted Oct 07, 2020 - 15:01 UTC
Sage are working with a third-party provider to resolve this issue as quickly as possible. Customers using guides and analytics reports may still notice performance issues with these features. All other Sage 50 features remain fully functional.
Posted Oct 07, 2020 - 14:02 UTC
We’re experiencing an issue for customers accessing the guides and analytics reports features of Sage 50. All other features remain available. Sage are working with a third-party provider to resolve this issue as soon as possible.
Posted Oct 07, 2020 - 12:50 UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Oct 07, 2020 - 12:38 UTC
This incident affected: North America (Sage 50) and Europe (Sage 50).