Brightpearl - Operational
Incident Report for Sage
The issue is resolved and the service continues to perform as expected.
Posted Jun 04, 2024 - 08:17 UTC
The service is performing as expected.
We continue to work on the issue and identifying transactions that errored, potentially ones that were "save card". These transactions that did error will be automatically cancelled / reversed.

Avoiding a reoccurrence is our priority as we closely monitor the service.
Posted Jun 03, 2024 - 17:31 UTC
We identified an issue that is preventing customers in the US and Europe from accessing specific card processing systems. All other product functionality was working as expected.
We are currently investigating.
Posted Jun 03, 2024 - 16:53 UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Jun 03, 2024 - 16:25 UTC
This incident affected: North America (Brightpearl) and Europe (Brightpearl).