The issue is resolved and the service is available and performing as expected.
Posted Aug 22, 2024 - 21:57 UTC
Identified
We have identified the cause of the issue and we are working on a fix.
Posted Aug 22, 2024 - 20:01 UTC
Update
We are continuing to investigate the cause of the issue.
Posted Aug 22, 2024 - 16:56 UTC
Update
We identified an issue where attachments in the ADS platform are not being picked up by the virus scanner. Customer impact is limited to attachments uploaded prior to 14:30 UTC on August 22nd. We are currently investigating.
Posted Aug 22, 2024 - 15:49 UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Aug 22, 2024 - 15:18 UTC
This incident affected: North America (Accounting Data Services) and Europe (Accounting Data Services).