Brightpearl - Operational

Incident Report for Sage

Resolved

The issue is resolved and the service continues to perform as expected.
Posted May 01, 2025 - 16:04 UTC

Monitoring

The service has been restored.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Posted May 01, 2025 - 09:38 UTC

Update

We have identified a global issue preventing customers from downloading inventory reports. All other product functionality is performing as expected.
We are currently investigating.
Posted May 01, 2025 - 08:35 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted May 01, 2025 - 08:24 UTC
This incident affected: South America (Brightpearl), Middle East and Africa (Brightpearl), Asia Pacific (Brightpearl), North America (Brightpearl), and Europe (Brightpearl).