Sage 50 - Operational

Incident Report for Sage

Resolved

The service is available and performing as expected. We have gathered US and Canada customers confirmation.
Posted Sep 01, 2021 - 14:08 UTC

Update

The service is available and performing as expected. We are waiting to gather customers confirmation at US and Canada business hours.
Posted Sep 01, 2021 - 09:06 UTC

Update

We are continuing to monitor for any further issues.
Posted Aug 31, 2021 - 23:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 31, 2021 - 23:10 UTC

Identified

We have applied a workaround to mitigate this issue and now the customers can access but experiencing latency issues. We are continue working to resolve the issue.
Posted Aug 31, 2021 - 21:08 UTC

Update

We are investigating an issue that prevents US and CA customers from signing into RDA (Drive) using their Sage ID.
Posted Aug 31, 2021 - 19:44 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Aug 31, 2021 - 19:17 UTC
This incident affected: North America (Sage 50).