Pension Data Exchange (UKI) - Degraded Performance

Incident Report for Sage

Resolved

The issue has been resolved.
Posted Mar 26, 2021 - 14:09 UTC

Update

Sage external vendor "The People's Pension" - Payroll integration service has identified an issue preventing customers from updating their personal details and are actively working on mitigation/resolution of this issue.
Posted Mar 26, 2021 - 13:06 UTC

Investigating

Sage external vendor "The People's Pension - Payroll integration service has identified an issue and are actively working on mitigation/resolution of this issue.
Posted Mar 26, 2021 - 10:59 UTC

Identified

Sage external vendor - "The People’s Pension – Payroll integration service" has identified an issue and are actively working on mitigation/resolution of this issue.
Posted Mar 26, 2021 - 10:47 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Mar 26, 2021 - 10:45 UTC
This incident affected: Europe (Pension Data Exchange (UKI)).