Tax Service - Partial Outage

Incident Report for Sage

Resolved

The issue is resolved and the service continues to perform as expected.
Posted May 06, 2025 - 09:16 UTC

Monitoring

The service is performing as expected. Avoiding a recurrence is our priority as we closely monitor the service.
Posted May 05, 2025 - 10:10 UTC

Update

We continue to work on a fix for this issue. We apologise for any inconvenience this might cause.
Posted May 02, 2025 - 11:21 UTC

Identified

We identified an issue preventing customers in France from sending PDF files to the French Government.

The products/services affected are:
-Sage FRP 1000 (FR)
-Sage FRP 1000 Partner Cloud (FR)
-Sage 50 FR
-Sage Online FR
-Sage 100 Partner Cloud (FR)

We are working on a fix.
Posted Apr 29, 2025 - 13:00 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Apr 29, 2025 - 12:24 UTC
This incident affected: Europe (Sage 50, Sage 100 Partner Cloud (FR), Sage FRP 1000 (FR), Sage FRP 1000 Partner Cloud (FR), Sage Online (FR), Tax Service).