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Tax Service - Partial Outage
Incident Report for
Sage
Resolved
The issue is resolved and the service continues to perform as expected.
Posted
May
06
,
2025
-
09:16
UTC
Monitoring
The service is performing as expected. Avoiding a recurrence is our priority as we closely monitor the service.
Posted
May
05
,
2025
-
10:10
UTC
Update
We continue to work on a fix for this issue. We apologise for any inconvenience this might cause.
Posted
May
02
,
2025
-
11:21
UTC
Identified
We identified an issue preventing customers in France from sending PDF files to the French Government.
The products/services affected are:
-Sage FRP 1000 (FR)
-Sage FRP 1000 Partner Cloud (FR)
-Sage 50 FR
-Sage Online FR
-Sage 100 Partner Cloud (FR)
We are working on a fix.
Posted
Apr
29
,
2025
-
13:00
UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted
Apr
29
,
2025
-
12:24
UTC
This incident affected: Europe (Sage 50, Sage 100 Partner Cloud (FR), Sage FRP 1000 (FR), Sage FRP 1000 Partner Cloud (FR), Sage Online (FR), Tax Service).
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