The issue is resolved and the services continue to perform as expected.
Posted Oct 01, 2024 - 14:52 UTC
Monitoring
The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.
Posted Oct 01, 2024 - 13:09 UTC
Update
Thank you for your patience as we work to resolve this issue.
Posted Oct 01, 2024 - 11:27 UTC
Update
While we are still working on a fix, we have identified that the issue is impacting multiple products. The products/services affected are: -Sage Business Cloud Accounting (UKI) -Sage Final Accounts Online -Sage Personal Tax -Sage Partner Edition -Sage Corporation Tax -Sage 50 Accounts -Sage 50 CA -Sage 50 US -Sage Business Cloud Paie (FR) -Sage Business Cloud Bureau (FR) -Sage Business Cloud Compatibilite (FR) -Sage for Accountants -Sage Business Cloud Accounting (EU) -Sage Business Cloud Accounting (NA) -Sage Business Cloud Payroll -Remote Data Access (RDA) NA -Remote Data Access (RDA) UKI -Sage 50 -Sage Active -Sage HR
Posted Oct 01, 2024 - 09:28 UTC
Identified
We have identified an issue in the UK and Ireland where customers are facing slowness when adding new users. Customers are presented with an error message: "Error EC02, account not recognised". After some time the customers can add users taking longer than expected. All other product functionality is working as expected. We are working on a fix.
Posted Oct 01, 2024 - 09:07 UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Oct 01, 2024 - 08:57 UTC
This incident affected: Europe (Sage Business Cloud Accounting (UKI)).