Remote Data Access (RDA) NA - Major Outage

Incident Report for Sage

Resolved

The incident is now resolved. Remote Data Access (RDA) NA is now available and operating as expected.
Posted Nov 11, 2022 - 00:35 UTC

Update

We continue to work with our third party vendor to resolve the issue. The issue is impacting customers in the US and CA regions of NA.
Posted Nov 10, 2022 - 21:05 UTC

Update

Currently we are putting a work around in place to resolve the issue.
Posted Nov 10, 2022 - 19:08 UTC

Identified

The cause of the issue has been identified and we are currently working on a fix for the issue.
Posted Nov 10, 2022 - 18:07 UTC

Update

We are engaging our third party vendor to assist in investigating the issue. This issue is only impacting CA customers in NA.
Posted Nov 10, 2022 - 17:09 UTC

Update

We continue to investigate the cause and full extent of the customer impact.
Posted Nov 10, 2022 - 16:05 UTC

Update

We identified an issue where a small subset of customers in CA are receiving errors when attempting to use the Remote Data Access. We are investigating the cause and full extent of the customer impact.
Posted Nov 10, 2022 - 15:20 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Nov 10, 2022 - 15:01 UTC
This incident affected: North America (Sage 50).