Sage 200 Standard (UKI) - Partial Outage
Incident Report for Sage
The issue is resolved and the service continues to perform as expected.

In case you have any doubt if any of your attachments have been processed or not please reach customer services.
Posted Mar 27, 2024 - 12:00 UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Posted Mar 27, 2024 - 10:21 UTC
We are currently working on deploying a fix for the issue. To allow us to deploy this fix faster we have disabled the functionality to scan attachments. If you upload an attachment it will not be processed at this point in time so please refrain from uploading any files for the time being.

We apologize for any inconvenience caused.
Posted Mar 26, 2024 - 18:09 UTC
We have deployed the fix, however, we have identified a second issue that causes all the attachments to get stuck in quarantine. This is also impacting the following products:

Sage ERP (DE)
Sage Provisioning Portal (SEOS)

We know what is causing this and are working on a fix.
Posted Mar 26, 2024 - 14:17 UTC
As part of the efforts to resolve this issue, we have scheduled a service downtime between 13:30 and 14:00 UTC on the 26th of March.

Please note that if you save attachments during this scheduled time, there is a chance that the system will not process them and you will be required to save them again.

We apologise for any inconvenience this may cause.
Posted Mar 26, 2024 - 11:56 UTC
We have identified the cause of the issue and we are working on a fix.

In the meantime as a workaround please remove the ´#´ on the name of the file before uploading.
Posted Mar 26, 2024 - 10:56 UTC
We identified that UK customers' attachments that contain a ´#´ in the file name are getting stuck in quarantine status and not successfully uploaded to the product.

As a workaround please remove the ´#´ on the name of the file before uploading.

We are currently investigating.
Posted Mar 25, 2024 - 20:00 UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Mar 25, 2024 - 15:20 UTC
This incident affected: Europe (Sage 200 Standard (UKI)).