Sage for Accountants - Degraded Performance

Incident Report for Sage

Resolved

The issue is resolved and the service is available and performing as expected.
Posted Aug 01, 2024 - 13:57 UTC

Identified

We identified that customers in the UK and Ireland are experiencing delays in processing subscriptions and data changes on the following products:

-Sage for Accountants
-SBC Personal Tax Online
-SBC Corporation Tax Online
-SBC Final Accounts Online

Connected Products is also affected and customers are unable to make new connections to AutoEntry, GoProposal, Xero, or QuickBooks for an Accountants Client. Existing connections are working fine.

We are currently investigating.
Posted Aug 01, 2024 - 11:25 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Aug 01, 2024 - 10:53 UTC
This incident affected: North America (Sage for Accountants) and Europe (Sage for Accountants).