AutoEntry - Degraded Performance

Incident Report for Sage

Resolved

The incident was resolved. Invoice processing speeds continue to perform at expected levels. We appreciate your patience throughout the issue.
Posted Nov 14, 2022 - 13:14 UTC

Monitoring

Invoice processing speeds have returned to expected levels. In an effort to continue providing the best customer experience possible, we are continuing to monitor the processing speed closely and implement additional improvements.
Posted Nov 10, 2022 - 10:56 UTC

Update

Performance continues to improve and invoice processing speeds are almost at expected levels. In an effort to continue providing the best customer experience possible, we are continuing to monitor the processing speed closely and implement additional improvements.
Posted Nov 08, 2022 - 11:57 UTC

Update

Our team has managed to increase performance and turnaround time for invoices noticeably. However, some customers are still experiencing some delays.

We are committed to giving our customers the best experience possible, so we continue working on the mitigation of this issue. We appreciate your patience, and we will let you know as soon as this issue is resolved.
Posted Nov 04, 2022 - 17:00 UTC

Update

While we continue working on the mitigation of this issue, we can see performance improvements.
We appreciate your patience, and we will let you know as soon as this issue is resolved.
Posted Oct 28, 2022 - 14:57 UTC

Update

We are aware that invoices are taking longer than usual to process. Our teams are investigating the cause and will provide an update as soon as possible.
Posted Oct 28, 2022 - 09:02 UTC

Update

We appreciate your patience as we work to resolve this issue.
Posted Oct 27, 2022 - 15:07 UTC

Identified

We have identified the cause of the issue and we are working on a fix.
Posted Oct 26, 2022 - 15:46 UTC

Update

We identified a degraded performance in the service, where customers are facing slowness when processing invoices. All other product functionality is working as expected.
We are currently investigating.
Posted Oct 26, 2022 - 10:45 UTC

Update

We are continuing to investigate this issue.
Posted Oct 26, 2022 - 10:34 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Oct 26, 2022 - 10:12 UTC
This incident affected: North America (AutoEntry) and Europe (AutoEntry).