Authentication Service - Partial Outage
Incident Report for Sage
The issue is resolved and the service is available and performing as expected.
Posted Mar 25, 2024 - 16:44 UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Posted Mar 22, 2024 - 20:15 UTC
We continue to investigate the issue. We are aware of customers still having issues for the following products when trying to create organisations.

-Sage Online FR,
-Sage 100 Partner Cloud (FR)
-Sage FRP 1000 Partner Cloud (FR)
-Sage 100 On premise (FR).
-Sage FRP 1000 (FR)
-Sage 50 Payroll.

Customers using Sage 50 Canada are also experiencing issues when using Paypal or Stripe.
Posted Mar 22, 2024 - 16:27 UTC
The issue has been resolved for the following products:
-SBC Accounting ZA and other products using Banking Services or Banking feeds.
-Sage 50 Accounts

We continue to investigate an issue for Sage Online FR, Sage 100 Partner Cloud (FR), Sage FRP 1000 (FR), Sage FRP 1000 Partner Cloud (FR) and desktop preventing customers to create a company.
Posted Mar 22, 2024 - 13:18 UTC
We have identified that this issue could potentially impact other services as:

-Products using Payments acceptance.
-Products using Compliance Service:
Sage Online FR
Sage 100 Partner Cloud (FR)
Sage FRP 1000 (FR)
Sage FRP 1000 Partner Cloud (FR) and Deskop version.

We have identified the cause and we are working on applying.
Posted Mar 22, 2024 - 12:08 UTC
We continue to investigate.

Thank you for your patience.
Posted Mar 22, 2024 - 09:13 UTC
We are aware of an issue the Auth service, that will impact customers trying to import and process bank feeds on SBC Accounting ZA.

This could also potentially impact customers trying to use the following services :

Sage 50 Accounts
Sage Busines Cloud Comptabilite
Sage Business Cloud Bureau
The following products that use Banking Service :
Sage Intacct
Sage Accounting ZA
Sage Active

We are currently investigating.
Posted Mar 22, 2024 - 09:03 UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Mar 22, 2024 - 08:36 UTC
This incident affected: Europe (Authentication Service).