All products continue to perform as expected and this incident is now resolved.
Posted Jun 21, 2022 - 09:59 UTC
Monitoring
All products are now performing as expected and we will continue to monitor them closely.
Posted Jun 21, 2022 - 08:09 UTC
Update
We have a number of our products that are currently unavailable. These include, but are not limited to:
Sage.hr Sage ID Auth Service Digital Network CBC API CBC Entitlement Service Salesforce Bridge SLCS Telefonica Adaptor Sage Intelligence Accounting CH Cloud Services SBCA - all services globally Sage Provisioning Portal (SEOS) SPC – Sage Partner Cloud Cloud Enablement Sage 200 (UK & Spain) Sage 100 Sage 300 Sage.com websites X3 Multi Tenant Cloud X3 Single Tenant Cloud Sage Intacct Manufacturing Marketplace Compliance Tax Services Payments Acceptance Payments Out v3 Banking KnowledgeBase PartnerHub Compliance Tax Services Payments Acceptance Payments Out v3 Banking
We are working with our 3rd party firewall provider (Cloudflare) to return service as soon as possible.
Posted Jun 21, 2022 - 07:18 UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Jun 21, 2022 - 06:44 UTC
This incident affected: Asia Pacific (Cloud Services), South America (Cloud Services), Middle East and Africa (Cloud Services), North America (Cloud Services), and Europe (Cloud Services).