Sage Business Cloud Accounting (UKI) - Operational

Incident Report for Sage

Resolved

The issue is resolved and the service is available and performing as expected.
Posted Feb 05, 2025 - 16:15 UTC

Monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Posted Feb 05, 2025 - 11:43 UTC

Update

We continue to investigate. We appreciate your patience as we work to resolve this issue.
Posted Feb 05, 2025 - 10:33 UTC

Update

We identified that customers in the UK and Ireland were being presented with "This Website is under Heavy Load" errors and experiencing slowness when using the product.

We are currently investigating.
Posted Feb 05, 2025 - 09:10 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Feb 05, 2025 - 08:57 UTC
This incident affected: Europe (Sage Business Cloud Accounting (UKI)).