Banking Service - Partial Outage

Incident Report for Sage

Resolved

SBCA ZA customers - The issue with ABSA bank has now been resolved.
Posted Dec 21, 2020 - 13:54 UTC

Update

Sage Business Cloud Accounting ZA - Our vendor ABSA are still working to resolve the issue.
Posted Dec 18, 2020 - 20:07 UTC

Identified

We are experiencing an issue for ZA SBC Accounting customers connecting to the Banking service.

Our partner in South Africa have identified that there is an ongoing issue with ABSA bank. This issue will affect new on-boards, update of credentials and a delay in transaction data. ABSA are working to resolve this issue.
Posted Dec 18, 2020 - 09:43 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Dec 18, 2020 - 09:36 UTC
This incident affected: Middle East and Africa (Banking Service).