Online Bureau (UKI) - Operational

Incident Report for Sage

Resolved

The incident is now resolved. The services continue to perform as expected.
Posted Sep 16, 2022 - 08:15 UTC

Monitoring

The services are now available and operating as expected.

We are closely monitoring the services.
Posted Sep 15, 2022 - 16:00 UTC

Identified

At 11:57 UTC, our monitoring alerted us to performance issues preventing a subset customers from accessing the services.

We are currently investigating the cause of the issue.
Posted Sep 15, 2022 - 12:42 UTC

Monitoring

The services are now available and operating as expected.

We are closely monitoring the services.
Posted Sep 15, 2022 - 11:48 UTC

Identified

We identified an intermittent issue preventing customers from accessing the service.

We are currently investigating the cause of the issue.
Posted Sep 15, 2022 - 11:36 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Sep 15, 2022 - 11:09 UTC
This incident affected: Europe (Online Bureau (UKI)).