Sage Online (FR) - Operational

Incident Report for Sage

Resolved

The issue is resolved and the service continues to perform as expected.
Posted Nov 27, 2024 - 15:56 UTC

Monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Posted Nov 27, 2024 - 13:59 UTC

Identified

We identified that a subset of customers in France who bought the product via partner Parthena are unable to open the product. They are being presented with a " Not currently available " error message.

We are currently investigating the issue with our Partner Parthena.
Posted Nov 27, 2024 - 11:50 UTC

Investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Posted Nov 27, 2024 - 11:25 UTC
This incident affected: Europe (Sage Online (FR)).