Resolved -
The issue is resolved and the service continues to perform as expected.
Jun 4, 16:00 UTC
Monitoring -
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Customers who experience issues are encouraged to contact customer services for further assistance and guidance on a workaround.
Jun 3, 15:59 UTC
Update -
We are continuing to investigate the cause of the issue. In parallel, we are investigating a possible workaround. Thank you for your patience as we work to resolve this issue.
Jun 1, 15:59 UTC
Update -
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
May 29, 16:06 UTC
Update -
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
May 28, 17:40 UTC
Update -
We have identified an intermittent issue in the UK preventing customers from uploading bank statements. Customers are being presented with an error message: "An error occurred with your import". All other product functionalities are performing as expected.
The product/services where we have seen this issue are:
-Sage Business Cloud Accounting UKI
-Sage 50 Accounts
We are currently investigating.
May 28, 14:52 UTC
Investigating -
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 28, 14:41 UTC