Update - We have completed testing of a fix and are reviewing options to further enhance customer experience. Thank you for your understanding as we work to resolve this issue.
Existing customers remain unaffected. For newly onboarded customers, a workaround is in place to ensure access to the required functionality.
Oct 31, 2025 - 13:59 UTC
Update - We are continuing to actively work on a fix. We appreciate your patience as we work to resolve this issue.
Existing customers remain unaffected. For newly onboarded customers, a workaround is in place to ensure access to the required functionality
Oct 24, 2025 - 13:09 UTC
Update - We are actively working on a fix that is currently undergoing testing. Existing customers remain unaffected. For newly onboarded customers, a workaround is in place to ensure access to the required functionality.
We appreciate your patience as we work to resolve this issue.
Oct 17, 2025 - 14:40 UTC
Update - We have identified the cause of the issue and are actively working on a fix. Existing customers remain unaffected. For newly onboarded customers, a workaround is in place to ensure access to the required functionality.
We appreciate your continued patience as we work toward a resolution.
Oct 10, 2025 - 13:14 UTC
Update - We have identified the cause of the issue and continue working on a fix. Existing customers remain unaffected by the issue. A workaround is in place for newly onboarded customers that allows access to the required functionality.
We appreciate your patience as we work to resolve this issue.
Oct 08, 2025 - 10:05 UTC
Identified - We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue
Oct 07, 2025 - 14:06 UTC
Update - We have identified an issue affecting the Microsoft Teams integration within the Digital Assistant platform used by Sage people, which is currently not functioning for newly onboarded users. At this time, we are aware of impact to customers in the UK. Existing customers remain unaffected.
We are currently investigating.
Oct 07, 2025 - 10:41 UTC
Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Oct 07, 2025 - 10:15 UTC