Resolved -
The issue is resolved and the service continues to perform as expected.
Aug 7, 14:03 UTC
Monitoring -
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Aug 6, 15:22 UTC
Update -
We've implemented a fix and are currently verifying whether it has resolved the issue. We appreciate your patience and will keep you informed as soon as the issue is confirmed to be resolved.
Aug 6, 12:55 UTC
Update -
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
Aug 6, 08:30 UTC
Update -
We are continuing to investigate the cause of the issue.
Aug 5, 17:01 UTC
Update -
We have identified an issue in the US where Shipstation (an internal integration to the external shipstation app) is returning 500's. All other product functionality is working as expected.
We are currently investigating.
Aug 5, 15:09 UTC
Investigating -
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Aug 5, 15:07 UTC