Completed -
The scheduled maintenance has been completed.
Apr 19, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 18:00 UTC
Scheduled -
Sage Online (FR) & Sage 100 Partner Cloud (FR) will be undergoing maintenance on Friday, April 19th, 2024, for 4 hours, between 20:00 CET and 00:00 CET, on April 20th.
The services may be unavailable during this scheduled time.
We apologize for any inconvenience this may cause.
Sage Online (FR) & Sage 100 Partner Cloud (FR) feront l'objet d'une maintenance système importante le Vendredi 19 Avril, 2024, pendant 4 heures entre 20:00 CET et 00:00 CET, le 20 Avril.
Veuillez noter que vous ne pourrez peut-être pas accéder aux services pendant cette période.
Nous nous excusons pour les inconvénients que cela pourrait causer.
Resolved -
The issue is resolved and the service is available and performing as expected.
Apr 19, 09:31 UTC
Identified -
We identified an issue potentially affecting customers from Europe where Sage Network sync is facing intermittent failures. We are currently investigating.
Apr 19, 08:25 UTC
Completed -
The scheduled maintenance has been completed.
Apr 18, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 17:00 UTC
Scheduled -
Sage Business Cloud Payroll South Africa will be undergoing maintenance on Thursday, April 18th, 2024, for 3 hours, between 19:00 SAST and 22:00 SAST.
The service will be unavailable during this scheduled time.
We apologise for any inconvenience this may cause.
Resolved -
The issue is resolved and the service is available and performing as expected.
Apr 18, 17:51 UTC
Update -
We identified an issue affecting customers from Europe where "Most Recent Links Sent" view fails to filter when selecting more than one filter. We are currently investigating.
Apr 18, 13:45 UTC
Investigating -
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 18, 13:28 UTC
Completed -
The scheduled maintenance has been completed.
Apr 18, 07:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:00 UTC
Scheduled -
Auto Entry will be undergoing maintenance on Wednesday, April 18th, 2024, for 3 hours and 30 minutes, between 05:00 BST and 08:30 BST (00:00 EST and 03:30 EST).
During this scheduled time, processing invoices statements may be delayed. All other product functionality will perform as expected.
We apologise for any inconvenience this may cause.
Completed -
The scheduled maintenance has been completed.
Apr 18, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 UTC
Scheduled -
Sage Business Cloud Accounting (UKI) will be undergoing maintenance on Wednesday, April 17, 2024, for 3 hours, between 23:00 BST and 02:00 BST, on April 18th.
Due to this scheduled maintenance, the below services will be unavailable during this time: • Sage Business Cloud Accounting (UKI) • Maxwell GAC worker • Trial Balance worker • Accounting index worker • GAC instances for all arrays (Frontend, API, SQS, etc) • Addons • MSO • File Library Service • File Storage Service • S1 Reporting Service
We apologise for any inconvenience that may be caused.
Completed -
The scheduled maintenance has been completed.
Apr 17, 20:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 17:30 UTC
Scheduled -
Sage Business Cloud Paie (FR) will be undergoing important system maintenance on Wednesday, April 17th, 2024, for 3 hours between 19:30 CET and 22:30 CET.
Please note that access to Sage Business Cloud Paie (FR), may be unavailable during this time.
We apologise for any inconvenience this may cause.
Sage Business Cloud Paie (FR) fera l'objet d'une maintenance système importante le Mercredi 17 Avril 2024, pendant 3 heures entre 19:30 CET et 22:30 CET.
Veuillez noter que vous ne pourrez peut-être pas accéder à Sage Business Cloud Paie (FR) pendant cette période.
Nous nous excusons pour les inconvénients que cela pourrait causer.
Completed -
The scheduled maintenance has been completed.
Apr 13, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 05:30 UTC
Scheduled -
Sage Distribution and Manufacturing Operations (SDMO) North America will be undergoing maintenance on Saturday, April 13th, 2024, for 1 hour, between 01:30 EST and 02:30 EST.
The service might be unavailable during this scheduled time.
We apologise for any inconvenience this may cause.
Completed -
The scheduled maintenance has been completed.
Apr 12, 20:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 19:30 UTC
Scheduled -
Sage Distribution and Manufacturing Operations (SDMO) Europe/Africa will be undergoing maintenance on Friday, April 12th, 2024, for 1 hour, between 20:30 BST and 21:30 BST (21:30 SAST and 22:30 SAST).
The service might be unavailable during this scheduled time.
We apologise for any inconvenience this may cause.
Sage Distribution and Manufacturing Operations (SDMO) Europe/Africa sera en maintenance le Vendredi 12 Avril pendant 1 heure entre 21:30 CET et 22:30 CET.
Pendant cette période, le service peut ne pas être disponible.
Nous nous excusons pour tout inconvénient que cela pourrait causer.
Sage Distribution and Manufacturing Operations (SDMO) Europe/Africa wird am Freitag, 12. April 2024, für 1 Std. zwischen 21:30 MEZ und 22:30 MEZ, Wartungsarbeiten durchgeführt.
Der Service ist während dieser geplanten Zeit möglicherweise nicht verfügbar.
Wir entschuldigen uns für etwaige Unannehmlichkeiten.
Mit freundlichen Grüßen, Das Sage-Team.
Apr 10, 21:55 UTC
Resolved -
This issue is now resolved. All services continue to perform as expected.
Apr 12, 15:28 UTC
Monitoring -
Our third-party vendor, Companies House Service (CHS), has confirmed that the issue has been resolved, and importing data from Companies House Service (CHS) are performing as expected. We will continue to monitor closely.
Apr 9, 15:28 UTC
Investigating -
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 8, 15:17 UTC
Completed -
The scheduled maintenance has been completed.
Apr 11, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 17:00 UTC
Scheduled -
Pension Data Exchange (UKI) will be undergoing maintenance on Thursday, April 11th 2023, for 6 hours between 18:00 BST and 00:00 BST on Friday, April 12th.
The service will not be available for the below products when making submissions:
- Pension Data Exchange. - Sage 50. - Sage Business Cloud Payroll.
We apologise for any inconvenience this may cause and ask that you plan your workload accordingly.
Resolved -
The issue is resolved and the service is available and performing as expected.
Apr 11, 18:36 UTC
Update -
We have identified an issue preventing global customers from logging into the self-service portal. We are currently investigating.
Apr 11, 18:04 UTC
Investigating -
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 11, 17:48 UTC
Resolved -
The issue is resolved and the service continues to perform as expected.
Apr 11, 15:12 UTC
Monitoring -
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Apr 10, 12:03 UTC
Identified -
We identified an issue preventing customers from the UK from accessing the bank feed transactions. All other product functionality is working as expected. We are currently investigating.
Apr 10, 10:17 UTC
Resolved -
The issue is resolved and the service is working as expected.
Apr 11, 14:50 UTC
Identified -
We identified an issue with our third-party supplier, Chorus Pro, preventing Sage 50 (FR) customers from submitting invoices to Chorus Pro through the Compliance Service.
We are engaged with our third-party, Chorus Pro, waiting for updates.
Apr 10, 18:49 UTC
Investigating -
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 10, 18:41 UTC
Resolved -
This issue is resolved. All services continue to perform as expected.
Apr 11, 10:49 UTC
Monitoring -
The issue has been resolved, and the HMRC MTD (Making Tax Digital) functionality for Sage Partner Edition (VAT Centre), Sage Personal Tax (Personal Tax Viewer), Sage Business Cloud Accounting UK (MTD VAT Submissions), Sage X3 Single Tenant, Sage 200 Standard (UKI) and Sage 200 Professional SPC (UKI) is performing as expected.
We will continue to monitor closely.
Apr 9, 16:00 UTC
Identified -
We identified an intermittent issue preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
Sage Partner Edition (VAT Centre) Sage Personal Tax (Personal Tax Viewer) Sage Business Cloud Accounting UK (MTD VAT Submissions) Sage X3 Single Tenant Sage 200 Standard (UKI) Sage 200 Professional SPC (UKI)
Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit or "It has not been possible to establish a connection to your HMRC Mailbox".
We are engaged with our third-party, HMRC, waiting for updates.
Apr 8, 16:00 UTC
Investigating -
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 8, 15:49 UTC
Resolved -
The issue is resolved and the service is available and performing as expected.
Apr 11, 09:13 UTC
Update -
We are continuing to investigate the cause of the issue. If you are experiencing this issue please contact your local Customer Services team which will explain you how to create the expenses manually as a workaround.
We appreciate your patience as we work to resolve this issue.
Apr 10, 16:00 UTC
Update -
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
Apr 9, 16:53 UTC
Update -
We have identified an issue preventing customers in France from creating expenses on Sage Espace Employee. We are currently investigating.
Apr 9, 14:02 UTC
Investigating -
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 9, 13:48 UTC
Completed -
The scheduled maintenance has been completed.
Apr 9, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 17:00 UTC
Scheduled -
Sage 200 (ES) & Sage Despachos (ES) will be undergoing system maintenance on Tuesday, April 9th, 2024, for 4 hours between 19:00 CET and 23:00 CET.
Access to the the services may be impacted during this time:
We apologise for any inconvenience this may cause.
Resolved -
The issue is resolved and the service is available and performing as expected.
Apr 9, 14:39 UTC
Update -
We are investigating an issue preventing customers from performing address lookups via postcode under certain circumstances. All other product functionality is working as expected.
Apr 9, 13:46 UTC
Investigating -
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Apr 9, 13:34 UTC
Completed -
The scheduled maintenance has been completed.
Apr 9, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:00 UTC
Scheduled -
Sage 200 Standard (UKI) will be undergoing maintenance on Monday, April 8th, 2024, for 4 hours, between 20:00 UTC and 00:00 UTC, on April 9th.
During this scheduled time, the product will not be available to access.
We apologise for any inconvenience this may cause and ask that you plan your workload accordingly.